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    Implementation Consultant Fully Remote - England, United Kingdom - Idox plc

    Idox plc
    Idox plc England, United Kingdom

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    About the role This is a fantastic opportunity for an experienced Onboarding Consultant to join our Idox Professional Services team, working with our Local Government solutions in a fundamental, customer-facing role.

    You'll be joining a newly established team of software delivery specialists that has been set up to enrich the core onboarding experience for Idox Customers across the UK & Ireland.

    You will be joining an enthusiastic team of software implementation consultants to collaborate with our customers, project managers and other specialist professional services teams in order to provide the business consultancy expertise, product knowledge and problem-solving prowess required to shape and fulfil business critical deliveries.

    Responsibilities include developing strong relationships with customers, prioritising and balancing a portfolio of projects and liaising with cross-functional teams in Idox to secure successful software implementations to a high degree of customer satisfaction.

    Ultimately, a successful onboarding specialist will manage the intricacies of each software implementation to a pre-defined process ensuring that all key software deliverables are achieved as planned and any issues are resolved in a timely manner, to the satisfaction of all stakeholders.

    You will be a self-sufficient, team player with a problem-solving mentality and excellent attention to detail.

    Fulfilment and accomplishment are your main motivators and the Idox values of responsibility, integrity and excellence are core to your professional wellbeing and sense of achievement.


    Key responsibilities:
    Partner with the Customer and the Idox Project Manager to ensure timely, realistic delivery of the project to the satisfaction of all key stakeholders
    Provide advice and guidance to the Idox Project Manager re: planning the project, including scope, timescales, revenue milestone accuracy, risk management and project approach
    Undertake and successfully complete implementation tasks pertaining to projects as agreed with the PM
    Assist the customer with the familiarisation, configuration and customisation of the Idox solutions they have procured, conferring knowledge and understanding in order for customers to become self-sufficient
    Collaborate with various teams across Idox Professional Services to ensure a smooth implementation including swift issue resolution
    Collaborate with external, 3rd party stakeholders where required to facilitate integrations with ancillary products
    Handover of project issue logs to Customer Experience at BAU

    Ensure your subject matter expertise in relevant Idox Local Government solutions is current and that you can work on current implementations in that subject area e.g.

    Built Environment
    Share your subject area knowledge and experience with your team colleagues & cross skill according to the needs of the business
    Work closely with the Product team to help shape the future of Idox solutions and to ensure customer awareness and understanding of software enhancements
    Create and maintain guidance and documentation to assist customer understanding of the implementation approach, roles and responsibilities
    Contribute to and influence continuous improvement in the delivery process across professional services onboarding and beyond.

    To be successful, you should bring:
    Experience and knowledge of working with Idox solutions, particularly in Idox Cloud
    Experience and knowledge of the Idox solutions implementation processes
    A problem-solving mindset
    A consultative approach, ability to influence others to support deliverables
    Demonstrable ability to build relationships with and communicate effectively with customers
    Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
    An ability to form strong and mutually beneficial business relationships
    A track record of achieving goals and objectives
    Strong written, listening, and oral communication skills
    High level of commitment and passion for achieving levels of service excellence
    Excellent time management and prioritisation skills
    Negotiation skills.


    Additional attributes welcome:
    Data migration knowledge
    Experience of working in a Local Government department.
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