- To work in line with the business objectives and ensure that key performance indicators are met
- To identify and implement process improvements related to Quality returns that will improve service and communication to Eye Care Practitioners.
- To produce monthly reports for production and non-production related customer return rates to feed into the management review
- To develop a high understanding of both internal and external customer needs
- To continue to develop an empowered team to own problems and actively seek solutions
- Support the team in introducing new systems and processes
- To project manage relevant new processes that will improve the overall service offer to ECP's
- To answer technical questions and queries that may be given by ECP's
- To train the customer service team to answer technical questions
- To run the staff frame clinic.
- Qualified Dispensing Optician
- High level understanding of Customer Service processes
- Excellent people skills.
- Relevant personal development activities; ILM, NVQ, supervisory training.
- Good IT skills.
- Salary between £32,000 to £35,000
- Mainly Monday to Friday - 8.45am to 5.14pm
- Only 1 in 4 Sats required
- 45 minute lunch
- Private Medical Insurance
- Life assurance
- Full time in the office
- Team of 35 people within the customer service team
-
Team Leader
3 weeks ago
Livability Wrexham, United Kingdom**Team Leader** · **Job Type** Full Time · **Location **Wrexham · **Salary **£13.00 per hour · **Hours**: 40 per week · Are you the Team Leader we are looking for? · Do you have the passion, talent, skills and care experiences that can make it all add up for the people we support ...
-
Team Leader
2 weeks ago
Sparta Foods Ltd Wrexham, United Kingdom**FASTER FRESHER TASTIER** · **DISCOUNTS REWARD & RECOGNITION INCENTIVES DEVELOPMENT** · Are you looking for your next challenge in a rapidly expanding business? Do you have noodles of enthusiasm, a love for customer service and the skills to lead an incredible team? · **WHO ARE ...
-
Validation Team Leader
3 weeks ago
Wockhardt Wrexham, United Kingdom**A day in the life of a Validation Team Leader** · You will be a key member of the Operations Management Team, leading the Validation Department to ensure validation work is executed to the highest standard, to timescales and in accordance with cGMP and regulatory requirements. ...
-
Coding Team Leader
3 weeks ago
Betsi Cadwaladr University Health Board Wrexham, United KingdomAn exciting opportunity has arisen to join our coding team at the Betsi Cadwaladr University Health Board. We are looking for a Clinical Coding Team Leader to assist with the supervision of the clinical coding team based at Wrexham Maelor Hospital. If you are an experienced Clini ...
-
Underwriting Team Leader
2 weeks ago
Chetwood Financial Limited Wrexham, United Kingdom**Who we are & what we do** · Founded in 2016, Chetwood Financial is a digital bank using technology to make people better off. At Chetwood, we think differently. We act differently. · Unlike traditional banking models, we're not obsessed with customer ownership and cross-selling ...
-
Team Leader
3 days ago
DHL Wrexham, United Kingdom Full timeJOB DESCRIPTION Pay Rate: £24, · Contract Type: Permanent (Full-Time) · Shift patterns: Mon-Fri - 40hrs per week · Location: Wrexham: HMP Berwyn - LL13 9QS · PLEASE NOTE: The role is based within a prison. You will be required to undergo an enhanced security vetting process ...
-
Technical Underwriting Team Leader
3 weeks ago
Chetwood Financial Limited Wrexham, United Kingdom**About Chetwood Financial Bank**: · We are a digital, forward thinking fintech Bank using the best technology to help make our customers financially better off. We focus on creating distinctive and disruptive financial products for underserved segments of the market. We are expe ...
-
Quality Team Leader
5 days ago
FMC Talent Wrexham, United KingdomAre you a Dispensing Optician with powerful and prolific communication skills? Do you have a strong technical understanding of lenses? Our client is seeking a Quality Team Leader to join their office in Wrexham. · A bit about the company and what they can offer you · This market- ...
-
Switchboard Team Leader
1 week ago
Betsi Cadwaladr University Health Board Wrexham, United Kingdom PermanentJob summary · The ability to speak Welsh is essential for this post · The Informatics Department has an opportunity for a Band 3 Switchboard Team Leader.Support the Switchboard Services Supervisor in the day to day operational delivery of BCU switchboard services ensuring a com ...
-
Quality Team Leader
4 days ago
FMC Talent wrexham, United KingdomJob DescriptionAre you a Dispensing Optician with powerful and prolific communication skills? Do you have a strong technical understanding of lenses? Our client is seeking a Quality Team Leader to join their office in Wrexham. · A bit about the company and what they can offer you ...
-
Planning Team Leader
4 days ago
FMC Talent Wrexham, Wales, United KingdomAre you a Dispensing Optician with powerful and prolific communication skills? Our client is seeking a Quality Team Leader to join their office in Wrexham. · They're looking for enthusiastic people with a can-do attitude, and in return, they'll offer care allowance, healthcare a ...
-
Quality Team Leader
3 days ago
FMC Talent Wrexham, United KingdomAre you a Dispensing Optician with powerful and prolific communication skills? Do you have a strong technical understanding of lenses? Our client is seeking a Quality Team Leader to join their office in Wrexham. · Submit your CV and any additional required information after you h ...
-
Opticians Team Leader
3 weeks ago
Zest Business Group Wrexham, Wales, United Kingdom £32,000 - £35,000A leading Optical manufacturer based in Wrexham are looking for a full time Quality and Technician Team Leader to join the team. · As a qualified Dispensing Optician you will work as part of the Customer Services Team providing technical advice to both internal colleagues and ex ...
-
Quality Team Leader
3 days ago
FMC Talent Wrexham, United KingdomAre you a Dispensing Optician with powerful and prolific communication skills? Do you have a strong technical understanding of lenses? Our client is seeking a Quality Team Leader to join their office in Wrexham. · A bit about the company and what they can offer you · This mark ...
-
Team Leader
1 week ago
Fairpark Care Limited Wrexham, United Kingdom**Job Title**: Team Leader · **Required**: Full time (42hrs per week) · **Employment status**: Permanent contract · **Pay rates**:£13.55 per hour · **Location**: Beechley House, 59 Beechley Road, Wrexham, LL13 7AU · **About us**: · We are Fairpark Care, a new health and social ca ...
-
Team Leader
2 weeks ago
Ministry of Justice Wrexham, United KingdomSalary · - £27,223 - £28,613 · Number of jobs available · - 1 · Detail of reserve list · - 12 Months · Region · - Wales · City/Town · - Wrexham · Building/Site · - WREXHAM MAGISTRATES WREXHAM, LL12 7BP · Grade · - EO · Organisation Grade for MoJ · - EO · Post Type · - Permanent · ...
-
Team Leader
2 weeks ago
HM Courts and Tribunals Service Wrexham, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Executive Officer- EO**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - ...
-
Team Leaders
2 weeks ago
Marlin Industries Wrexham, United KingdomWorking 4 on 4 off shifts 7am - 7pm Mon to Thurs, 6am-6pm Fri to Sun, with the · The Team Leader/Trainer has an important part to play, not only in the smooth running of the section, but the site as a whole. The Team Leader forms part of a close knit team of people in the supervi ...
-
Female Cerebral Palsy Team Leader
2 weeks ago
Complex Care Wrexham, United KingdomLibertatem Healthcare Group's philosophy is a simple one: · • Independence - Our clients independence is key to every decision we make · • Communication is vital to achieving the optimum outcomes · • Our People are our biggest asset · Please note - we do not offer sponsorships · ...
-
Quality and Technical Team Leader
3 weeks ago
Zest Business Group Wrexham, United KingdomA leading Optical manufacturer based in Wrexham are looking for a full time Quality and Technician Team Leader to join the team. · As a qualified Dispensing Optician you will work as part of the Customer Services Team providing technical advice to both internal colleagues and ext ...
Quality and Technical Team Leader - Wrexham, United Kingdom - Zest Business Group
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
A leading Optical manufacturer based in Wrexham are looking for a full time Quality and Technician Team Leader to join the team.
As a qualified Dispensing Optician you will work as part of the Customer Services Team providing technical advice to both internal colleagues and external customers across the UK.
Dispensing Optician - Typical duties involve;
Dispensing Optician - Requirements
Dispensing Optician - Salary and Additional Info
This is an excellent opportunity for a Dispensing Optician candidate to work within a different environment, whilst still ensuring you offer excellent standards of customer service at all times.
To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.