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    Service Engineer - London, United Kingdom - Emeria

    Emeria
    Emeria London, United Kingdom

    3 weeks ago

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    Description

    Job Description Job Role:
    Field Engineer

    Location:
    London ( travelling between London offices will be required)
    Hours: 35 hours per week Monday to Friday

    Emeria UK operates in the residential real estate sector through its operating brands of Campions, FirstPort, Innovus and Knight Square.

    The Field Engineer plays a crucial role in providing technical support and ensuring the smooth operation of desktop systems and applications within an organisation.

    This position is responsible for resolving escalated desktop-related issues, managing, and maintaining desktop infrastructure, and delivering high-quality support services to end-users.

    You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites.

    Provide onsite support (for London Office and travelling to our different offices / sites): Respond to escalated desktop support requests and incidents, troubleshoot, and resolve complex technical issues related to hardware, software, and network connectivity.

    Install, configure, and maintain desktop operating systems, applications, and related software to ensure optimal performance and security.
    Manage user accounts, permissions, and access rights in desktop environments, ensuring adherence to security policies and procedures.

    Create and update technical documentation, including knowledge base articles, standard operating procedures, and user guides to facilitate efficient support and knowledge sharing within the team.

    Collaborate with other IT teams, such as network administrators and system administrators, to resolve cross-functional technical issues and participate in infrastructure improvement projects.

    Keep abreast of emerging technologies, trends, and best practices in the field of desktop engineering to provide innovative solutions and contribute to continuous improvement efforts.


    Desktop suppo rt:
    Timely resolution of escalated desktop incidents and service requests.
    Active participation and contribution to cross-functional IT projects and initiatives.

    Proficiency in troubleshooting hardware, software, and network connectivity issues.
    Strong knowledge of Windows desktop operating systems.
    Experience with desktop management tools, such as Microsoft SCCM and InTune.
    Understanding of networking concepts, protocols, and troubleshooting techniques.
    Knowledge of scripting languages, such as PowerShell or Bash, to automate desktop management tasks is a plus.
    Familiarity with remote support tools and ticketing systems.

    Background or experience in IT support.
    Any relevant Microsoft certifications will be related to Desktop or Office 365 (beneficial).

    We'll support you with all of the technology, training and support that you need to do your job well.

    We offer competitive salaries and a range of benefit packages.

    In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

    Diversity
    We're committed to promoting diversity at Emeria and recruit on merit.

    If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

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