Technical Operations Director - London, United Kingdom - Royal Free London Property Services Limited

Description

Main area Healthcare setting, estates and facilities, operations Grade Executives /


VSM:
Executives / VSM Contract Permanent Hours Full time Job ref 391-RFL
Employer Royal Free London Property Services Limited Employer type Private Sector Site Royal Free London hospital and associated site Town London Closing 15/05/2024 23:59

RFL Property Services Ltd is a wholly owned subsidiary of Royal Free London NHS Foundation Trust and works in partnership with the trust to create and maintain environments that support and promote good clinical outcomes, enhance the patient experience and enable staff to deliver world class care.

The Royal Free London NHS Foundation Trust is one of the biggest NHS Trusts in the UK, delivering care to more than 1.

The Trusts mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives:

excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

We are seeking an inspirational individual with passion and resilience for leading sustainable and measurable performance improvement by planning, developing and delivering integrated multi-site services and outstanding user experience in complex and demanding environments.

With emotional intelligence, the Technical Operations Director must provide strong technical engineering and facilities leadership to empower and motivate staff in problem solving, orchestrating innovation and demonstrate technical excellence in the planning and delivery of safe, compliant and effective solutions to address the increasingly complex and multi-faceted challenges faced by our customers and their estate.

Commercially aware, perseverant professional with a strong track record of building and maintaining excellent strategic and operational relationships with colleagues, customers, stakeholders and regulators with proficiency to accurately communicate complex technical issues to audiences confidently, clearly and simply.

The post holder will play an active role within the Board of Directors, from time-to-time, act as deputy for the Managing Director and contribute to the overall development and implementation of the RFL Property Services long term vision, strategic direction and governance arrangements in the delivery of its agreed objectives through its service partnership agreement back to the Trust.

Build and maintain effective, positive relations and provide strong technical estates and facilities advice, support and expert counsel to all RLPS customers including the RFL group board, their sub-committees, executive meetings and operational service customers as may be required in event of incident, at routine planned and ad-hoc meetings

Act as the main point of contact and escalation for RFLPS customers, RFL group, hospital site executive teams, NHS England, CQC and HSE for all matters relating to operational estate & facilities performance, regulatory compliance, and audit to inform, evidence and assure.

Be accountable for driving delivery of agreed operational performance and compliance standards set out in SLA's, contracts and partnering agreement across RFLPS customer sites and safe transition of PFI contracts from private to public sector ownership upon expiry.

Act as a technical lead for a wide variety of projects including due diligence, investigation and remedial design and execution, informing project planning through to site closure for a range of client instructions.

25 days annual leave plus bank holiday
~ Access to NEST pension scheme
~ Car leasing scheme
~ Central London office location

Work within a cross functional senior leadership team to actively input and contribute to the overall development and implementation of RFL Property Services long term vision, business planning, strategic direction and governance arrangement.

Lead the establishment, development and implementation of RFLPS operational Estates and Facilities strategies, goals and objectives, to ensure high standard of customer experience is delivered back to our customers through SLAs.

Work in collaboration with customer senior Executive team to ensure a fully integrated and technically sound Estates and Facilities service is delivered in line with the agreed partnering agreements and SLAs, while considering the wider health, safety, legal, regulatory and compliance implications on the customers, its patients, employees and the public is given.

Provide the Managing Director and the RFLPS Board of Directors with expert advice and guidance on service delivery and operational issues, and any associated or perceived risks and threats which may stem from the development and implementation of strategic operations of Estates and Facilities at our customer sites.

Take full-service delivery, operational, commercial and budgetary accountability for the strategic management of Estates and Facilities and associated technical services across the NHS hospital and community sites (including PFI and Decontamination services) on behalf of our customers and key stakeholders to ensure legislative and HTM compliance, safe environments for delivery of effective care and successful delivery of agreed SLAs and the Strategic Partnering Agreement with RFL Group.

Work as an integral part of the RFLPS Senior Leadership team offering comprehensive and technically sound input, advice and support across the Estates and Facilities to ensure short- and long-term business objectives and targets are met.

COMMERCIAL

Take full accountability for cost efficiency in operational services, their effective budget management, profit and margin of all sites and hold the team accountable for their own sites/business areas.

Participate in annual planning and budget setting process and monthly budget review meetings to ensure RFLPS operate within the agreed budget, deliver agreed annual FIP targets and give early warning of need for unregulated spend; hold teams accountable for the commercial performance of their business sites/areas/units.

Actively and positively contribute to RFLPS's sustainable growth, income generation and delivery of any assigned financial improvement and income generation programmes within the agreed deadlines.

PERFORMANCE, RISK AND GOVERNANCE

Lead the Estates and Facilities operational teams across different sites to ensure all agreed performance targets are delivered and exceeded.

Recognise, understand and on behalf of RFLPS, lead on the management of risk and consequence of failure on service delivery, critical infrastructure, incident management and escalation, develop and implement strategic priorities and solutions to ensure effective control and risk mitigation/management.

Responsible and accountable for service delivery to RFLPS customers on a day-to-day basis and ensure high performance and confident in delivery of all services, business plans, CQC standards and CQC compliance.

Provide expert advice and support to customers governance structures as required, including the Board of Directors, Council of Governors and Finance & Investment Committee.

CONTINUOUS SERVICE IMPROVEMENT AND TRANSFORMATION

Lead key continuous improvement initiatives relating to reporting, monitoring and risk management across all Estates and Facilities operational service delivery sites.

Identify opportunities for process efficiency, effective cost management and continuous improvement and initiate key projects to drive performance improvement, efficiency or savings.

Drive implementation of continuous improvement solutions on safety, operations efficiency, cost savings and financial performance improvement to address the increasingly complex challenges faced by our customers.

LEADERSHIP AND MANAGEMENT OF STAFF

Lead the senior Estates and Facilities leadership team and provide strategic, technical and expert advice, guidance and support to ensure the successful execution of our Estates and Facilities service delivery strategy.

Build senior leadership skills and knowledge through robust development plans and be authentic on career development paths for your team members.

Be a visible, inspiring and engaging leader and communicate RFLPS's compelling long-term business visions, strategies, goals and objectives to your team to ensure successful delivery and execution of all business plans
Act as a technical mentor to the Estates and Facilities leadership and management team.

Build strong senior customer relationships with internal and external customers and the key stakeholders to ensure successful delivery of Estates and Facilities SLAs to all customers.

Ensure the development of seamless relationship between Estates and Facilities management team and the Trust Senior leadership team across all sites and that a positive relationship with all customers is maintained while driving the delivery of agreed SLAs and, the continuous and sustainable growth.

Proactively engagement with customer's senior leadership team to build and nurture effective and positive relationship with RFL group board, their sub-committees, through the attendance of executive meetings and/or other planned or ad-hoc meetings.

Maintain strong, positive and professional relations through effective communication with RFLPS customers sites including board executive directors, particularly the CFO and CDO, hospital chief executives, directors of operations, finance and nursing.

Maintain relationships with service providers on operational matters to ensure that RFLPS operational profile is cost effective and long and short-term requirements are properly matched to the Trust's strategic vision, goals and objectives.

Appropriate postgraduate qualification at Master's Level (Master's degree or MBA), or equivalent experience.
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• Evidence pf CPD and leadership development at advanced and very senior manager level

Significant number of years' experience working at Senior Estates and Facilities Director level in large organisations within public/education/healthcare setting, managing multimillion budgets

• Track record of managing multi-site Estates and Facilities services to successful deliver the agreed SLAs.
• Track record of managing and delivering complex, technically demanding and challenging Estates and Facilities services within a complex environment.
• Experience in establishing and managing risk, governance, compliance and financial controls, policies and procedures in complex and demanding environment.
• Track record of interface with senior key stakeholders at executive and Board level across large organisations.

Detailed knowledge of governance, compliance, legal and regulatory requirement within estates, facilities and/or engineering inductor.

• Comprehensive understanding of risk management approaches and best practice.
• Ability to identify and validate Estates and Facilities development opportunities that drive cost and process efficiency.
• The Government has formally announced it is pausing the regulations requiring specific healthcare sector roles to be fully vaccinated (1st & 2nd dose) against COVID-19, subject to government consultation.

Please be aware that should this post be identified as in scope for the regulations after the consultation and Parliamentary process, you will be required to provide your vaccination status or proof of medical exemption.

Failure to supply correct email addresses for referees will cause delays, we do not accept private domain emails (Hotmail/Gmail/ etc.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.

The Trust uses electronic new starter forms on Trac to collect personal details.

By applying for this post you are agreeing to Royal Free London NHS Foundation Trust on behalf of rflpsl transferring the information contained in this application to its preferred applicant management system .

If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system