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    Technical Consultant - London, United Kingdom - Wanstor

    Wanstor
    Wanstor London, United Kingdom

    3 weeks ago

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    Description
    Summary

    As a consequence of a promotion within our team, we now have an exciting opportunity for a career minded individual seeking to progress within the IT sector with an award winning managed service provider.

    You will already have honed your skills within a service desk environment and be ready to dive into the more complex incidents. You will also have had some experience dealing with project based work (migrations, roll outs and upgrades / patching) using a variety of automation tools.

    The Technical Consultant role includes ensuring the smooth running of IT operations at customer sites to which you have been assigned. You will need to take ownership of and manage all requests, owning the process through to successful completion, whilst ensuring a consistently high level of customer service at all times.

    Technical Consultants demonstrate an in-depth understanding of operational IT and the requirements to support it. This includes understanding the security requirements of Cyber Essentials and ensuring that these are maintained. As a key part of a growing team of skilled technical consultants, you will need to mentor and provide advice to our service desk analysts, undertake in-depth technical fault resolution and liaise with Senior Technical Consultants where required.

    Key Responsibilities

    • Escalated Service Desk technical support and Client Liaison for complex faults & Services
    • Handling Incidents, Service Requests, and Changes
    • Managing services to company security standards
    • Working at Client sites on Projects, site openings, Migrations and Support
    • Planning work with internal Wanstor teams
    Responsibilities
    • Managing Email services in Office 365 & Microsoft Exchange. Troubleshooting complex mail flow queries
    • User management including group creation and management under Active Directory and Azure AD, managing multi-factor authentication and VPN connectivity
    • Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the deployment of equipment and software
    • Configuring and troubleshooting network connections in LAN, WAN, WIFI and DSL (Inc FTTC & FTTP, DIA & MPLS) Environments
    • Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones
    • Monitoring and maintaining scheduled backups in VMware and Windows networks, implementing these in both test and live restores
    • Monitoring customer infrastructure using Wanstor's monitoring tools based on SNMP & WMI
    • Maintaining good customer relations along with site visits in the greater London area
    • Microsoft Office 365 integration
    • Managing assets and inventories through software tools
    • Migrating customer sites and users to new infrastructure
    • Producing documentation for deployments and changes
    • Customer projects including migration to Office 365 and Cloud services, building and managing virtual servers and orchestrating office and new site openings
    • Customer infrastructure reviews covering IT service recommendations
    • With sufficient experience and knowledge, Technical Consultants typically transition into 3rd line roles and take on areas of specialisation

    About You

    Skills
    • Previous experience in IT support and projects at 1st/2nd line level
    • Supporting Windows 10 within a Microsoft domain environment
    • Deploying/troubleshooting/maintaining hardware (Auto-Pilot & MDM)
    • Networking and network troubleshooting (LAN, WAN,WIFI VPN, DSL routers). This will be to CCNA (or COMPTIA A+) standard
    • A good understanding of the 7-layer model
    • Experience with Microsoft server operating systems and technologies
    • Foundational and Expert Microsoft technical qualifications
    • Knowledge of ITIL, incident, problem and change management
    • Able to understand and operate to the standards of Cyber Essentials for IT Security

    Our Benefits

    Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:
    • 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
    • We have regular lunch and learns from staff and external speakers
    • We offer everyone 5 days a year to learn something new
    • We provide 2 days to volunteer
    • We are a friendly team and have several team events throughout the year organised by our social team
    • We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
    • Vitality health, to make sure you are at your best
    Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response. We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.

    Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.
    Core Values
    We align ourselves to a core set of values & behaviours:
    • Customer Advocates: Put customers at the heart of what you do, to consider their needs with every decision you make
    • Proactive: Leave things better than you found them. Drive change, don't just talk about it.
    • Growth Mind-set: Learn on reflection, embrace change, and seek to continuously improve. Take opportunities to share knowledge with others
    • Trust: Do what is right, not what is easy. Instil confidence through proactive communication.
    • Winning Teams: Don't settle for average, inspire others with your ambition and enthusiasm.
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