- Implementing a customer loyalty program to expand the loyal customer base
- Optimizing and launching the loyalty benefits associated with the loyalty strategy
- Developing and implementing loyalty campaigns through various channels
- Collaborating with the analytics team to establish loyalty KPIs, assess customer segment performance, and identify enhancements
- Establishing and maintaining strong partnerships with external agencies
- Demonstrated experience in loyalty programs
- Previous background in a highstreet retailer is advantageous but not mandatory
- Proven expertise in stakeholder management
- Capability to implement CRM campaigns across diverse channels
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CRM Manager - London, United Kingdom - Harnham - Data & Analytics Recruitment
Description
CRM MANAGER - LOYALTY
LONDON
HYBRID
THE COMPANY
This is a reputable high-street retailer that caters to millions of customers annually.
THE ROLE
As a CRM Manager, you will be responsible for:
YOUR SKILLS AND EXPERIENCE