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Bury St Edmunds

    Organisational Development - Bury St Edmunds, United Kingdom - West Suffolk NHS Foundation Trust

    West Suffolk NHS Foundation Trust
    West Suffolk NHS Foundation Trust Bury St Edmunds, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    :

    The Organisational Development and Learning Co-Ordinator will be responsible for overseeing, co-ordinating and ensuring the smooth running of Organisational Development and Learning and Development Training programmes and courses for both our acute and community colleagues. They will need to maintain the OLM (Oracle Learning Management) training system to ensure all training and training requirements are accurate as well as supervising the Learning and Development Administration Team providing support and cover as necessary.

    Job responsibilities:

    Key Tasks & Responsibilities:

    1. Planning and organisational Skills:

    Organisational Development and Learning and Development Training Programmes

    To oversee and supervise the daily administration of all aspects of learning and development activities across the trust. To include Acute and Community Mandatory Training, Trust and Clinical Inductions, Leadership and Management Development, Coaching and Mentoring and Personal Development. Ensure effective:

    a. Liaison with Organisational Development and Learning and Development leads

    b. Liaison with trainers/managers

    c. Booking of venues

    d. Production of correspondence/information for attendees

    e. Facilitation of eLearning training sessions where appropriate

    f. Timely input of attendance on OLM

    g. Collation of course evaluation sheets for feedback

    h. Support to staff in the community with e-learning queries and to be compliant with their training requirements

    Respond and deal with general queries, comments and complaints relating to the Learning and Development Team ensuring all are dealt with efficiently and sensitively; identifying when/if concerns needs to be escalated to the Organisational Development and Learning Team Leader

    Monitor, analyse and evaluate feedback from all courses and ensure it is collated and distributed to trainers

    Conducting analysis of the feedback to identify and highlight any issues to the Organisational Development and Learning Team Leader

    To maintain the Learning and Development Intranet Pages, ensuring the most up to date and relevant information is included

    Person Specification

    Education & Qualification

    Essential

  • Literacy/Numeracy at Level 2
  • Level 3 or equivalent in Business Administration or Customer Service or Team Leading and/or relevant experience

    • Experience & Knowledge

    Essential

  • Experience of supervising, and working in an admin team
  • Experience of planning and organising multiple activities
  • Knowledge of databases, inputting data, producing reports, and analysing data from them
  • Experience of working in a complex organisation, undergoing change
  • Experience of working with internal and external, multidisciplinary colleagues

    • Desirable

  • Experience of using ESR and OLM
  • Experience of working within a Learning and Development Team
  • NHS Experience

    • Skills & Abilities

    Essential

  • Ability to prioritise and manage own workload and help others prioritise theirs
  • Ability to work effectively under pressure to meet demanding and sometimes conflicting deadlines
  • Ability to communicate appropriately and effectively with all levels of staff
  • Ability to deal diplomatically, sensitively and assertively with feedback from colleagues and training providers
  • Professional and proactive approach to problem solving
  • Ability to make effective decisions
  • Excellent user of Microsoft programs including 365, Word, Excel, PowerPoint and Outlook
  • Good understanding of confidentiality and data protection requirements in the workplace

    • Desirable

  • Ability to analyse quantitative and qualitative data and draw out themes and key issues

    • Personal Qualities

    Essential

  • Commitment to Trust Values
  • Willingness to learn and develop self and others
  • Desire to deliver the best service and continuous improvement
  • Committed to Diversity and Inclusion
  • Confidence to challenge poor practice
  • Self-motivated and able to use own initiative
  • High level of accuracy and attention to detail
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