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    Business Support Assistant - Birmingham, United Kingdom - West Midlands Police

    West Midlands Police
    West Midlands Police Birmingham, United Kingdom

    4 weeks ago

    Default job background
    Description
    Hours - Monday - Friday, 8am - 4pm


    The Business Support Assistant will support the Traffic Investigation Unit; enabling the efficient and effective operation of the section, including contact with the public and other 3rd parties by telephone and e-mail.

    The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for:
    Road Traffic Collision administration and Investigation Central Ticket Office.

    The Traffic Investigation Unit is responsible for maintaining high quality levels of services to members of the public and stakeholders.

    The Road Traffic Collision Team are responsible for the Investigation and Case Management of all damage only, slight injury and serious injury road traffic collisions (other than those occurring on the motorway network).

    The Central Ticket Office are responsible for managing and processing speeding offences and fixed penalty notices.

    TIU Clerks provide administration support for both areas of business, although the successful candidate will be aligned to either RTC or CTO.

    Administration and management of speeding offences and Penalty notices via the Pentip national computer system.
    Administration of education courses, where identified as a suitable outcome or postal charges where a Court appearance is required through SJP and PLP case disposal information
    Liaison with local CMU in relation to Court process and ongoing cases.
    Management of archiving and filing in line with MOPI/Information services guidelines (dead files)
    This will done via telephone, e-mail and in writing.
    Be flexible and adaptable with regard to the needs of the unit.
    Experience of entering/inputting data onto relevant information systems displaying attention to detail and ensuring that records and other entries are recorded in a timely and accurate manner
    Administrative experience and the ability to multi-task in order to deliver a quality service to customers.

    Vetting - Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.


    Medical - Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.


    West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.

    As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

    It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job


    For example:
    in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people


    Diversity and Inclusion Vision:
    Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities
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