Jobs
>
Bury St Edmunds

    Senior Receptionist/Care Navigator - Bury St Edmunds, United Kingdom - Primary Care Careers

    Primary Care Careers
    Primary Care Careers Bury St Edmunds, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Angel Hill Surgery has an opportunity for a senior receptionist to join our team on a full-time basis.

    There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

    We are looking for a seniorreceptionist to join our busy practiceteam and help make a positive impact on our local would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

    Main duties of the job

  • Maintain current care navigation standards as authorised
  • Maintain reception guides
  • Maintain reception standards & overall professional standards
  • Maintain waiting room standards with social prescriber, nurse manager & reception staff
  • Ensure bank holiday, vaccination clinics and surgery closures are displayed appropriately, with the operations manager/practice manager & organise staff as required.
  • Ensuring staff training has been completed
  • With the care co-ordinators and/or operations manager arrange additional reception cover when campaigns are being sent out that requires an appointment to be staff read the latest policies and procedures assigned to them
  • Plan and arrange staff training for duties within reception
  • Disseminate information to all reception staff
  • Review the abusive patients' book & bringing to the attention of management or partner any that require further action.
  • Arrange & undertake induction training with staff into reception
  • Act at the initial point of contact for patients who are complaining
  • Undertake return to work interviews for staff who were off for anything other than annual leave
  • With the practice manager and operations manager, discuss members of staff for their 'end of probationary, & their annual appraisal
  • Attend meetings
  • Reception staff rota including holiday authorisation & cover for short notice absence
  • Doctor rota including authorising holiday, highlighting reduced capacity, managing changes to clinic,
  • Nursing rota
  • Room rota

    • About us

    Angel Hill Surgery is a practice in the centre of Bury St Edmunds. Who serve our 14,200 patients with a highly motivated and dedicated team of healthcare professionals. With our 5 GP partners, we have 6 salaried GPs, 3 advance care practitioners (one who is a visiting paramedic), a practice nursing team of 6 and a full dispensing and administrative team. We are a training practice and we always have at least 2 trainee GPs working in the practice. We also have a full education programme and multi-discipline team meetings. We offer the NHS pension scheme.

    Job description

    Job responsibilities

    If you would like to find out more informationabout this role, please see the attached job specification.

    Person Specification

    Qualifications

    Essential

  • No qualifications required

    • Experience

    Essential

  • Excellent communication skills, with a clear and polite telephone manner
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times
  • Experience of working with the general public, being sensitive and empathic in distressing situations
  • Confidence to work as part of a team and ability to "think on your feet"
  • Strong IT and administration skills
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • Primary Care Careers

    Receptionist / Care Navigator

    1 week ago

    Primary Care Careers Bury St. Edmunds, United Kingdom

    **About the Role**: · The Reynard Surgery** **has an opportunity for a receptionist to join our team on a full-time basis working 37 hours per week over 4 days. · There is more to our receptionist roles than answering the phone and making appointments. In this essential front-lin ...

  • Primary Care Careers

    Senior Receptionist/care Navigator

    3 days ago

    Primary Care Careers Bury St. Edmunds, United Kingdom

    **About the Role**: · Angel Hill Surgery has an opportunity for a senior receptionist to join our team on a full-time basis. · There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionist ...

  • Primary Care Careers

    Receptionist / Care Navigator - Thursdays & Fridays

    3 weeks ago

    Primary Care Careers Bury St. Edmunds, United Kingdom

    **The main responsibilities of the role include**: Greeting and directing all patients; Making appointments Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising p ...

  • Primary Care Careers

    Receptionist / Care Navigator

    2 weeks ago

    Primary Care Careers Long Melford, United Kingdom

    **About the Role**: · Long Melford Medical Practice is looking to appoint an enthusiastic Receptionist/ Care Navigator who will complement our existing team. · We are open to patients between 08.30 am and 18.30 Mondays to Fridays. Our Care Navigation team provides invaluable supp ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 weeks ago

    Primary Care Careers Halstead, United Kingdom

    **About the Role**: · Hedingham Medical Centre are seeking a receptionist/care navigator to join our growing practice on a part-time basis for 10.5 hours per week, covering Monday 13:00-18:30 & Thursday 13:30-18:30, across our two sites. · In this essential front-line role at the ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 weeks ago

    Primary Care Careers Long Stratton, United Kingdom

    **About the Role**: · Long Stratton Medical Partnership has an opportunity for a receptionist to join our team on a part-time basis for 24 hours per week (shift pattern is Tuesday through to Friday afternoons 12 -6 pm) for which the annual salary will be £14,352. · There is more ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 weeks ago

    Primary Care Careers Braintree, United Kingdom

    **About the Role**: · Mount Chambers Surgery has an opportunity for a receptionist to join our team on a full-time basis or we would possibly consider 2 x part-time applicants on a job-share basis. · There is more to our receptionist roles than answering the phone and making appo ...

  • Primary Care Careers

    Receptionist / Care Navigator

    1 week ago

    Primary Care Careers Colchester, United Kingdom

    **About the Role**: · Tollgate Surgery has an opportunity for a receptionist to join our team on a** **part-time basis for 27.5 hours per week over 5 days. The rota will be a combination of morning shifts from 07:45 to 13:15 or 13:15 to 18:45. · There is more to our receptionist ...

  • Primary Care Careers

    Receptionist / Care Navigator

    1 week ago

    Primary Care Careers Colchester, United Kingdom

    **About the Role**: · Colchester Medical Practice Primary Care Network are seeking receptionists to join their busy, frontline team on a part time basis for a variety of shifts, the days/hours to be discussed at interview. · There is more to our receptionist roles than answering ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 weeks ago

    Primary Care Careers Ipswich, United Kingdom

    **About the Role**: · Two Rivers Medical Centre has an opportunity for a receptionist to join their busy practice team. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 weeks ago

    Primary Care Careers Bury St Edmunds, United Kingdom Permanent

    Job summary · The Reynard Surgery has an opportunity for a receptionist to join our team on a full-time basis working 37 hours per week over 4 days. · There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at t ...

  • The Reynard Surgery

    Receptionist / Care Navigator

    3 weeks ago

    The Reynard Surgery Bury St Edmunds, United Kingdom

    About the Role The Reynard Surgeryhas an opportunity for a receptionist to join our team on afull-time basis working 37 hours per week over 4 days. · There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at th ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 weeks ago

    Primary Care Careers Manningtree, United Kingdom

    **About the Role**: · There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 weeks ago

    Primary Care Careers Ipswich, United Kingdom

    **About the Role**: · Two Rivers Medical Centre has an opportunity for a receptionist to join our team on a full-time basis for 37.5 hours per week over 5 days. We are also happy to consider 2 part-time employees. · There is more to our receptionist roles than answering the phone ...

  • Primary Care Careers

    Receptionist / Care Navigator

    3 days ago

    Primary Care Careers Braintree, United Kingdom

    **About the Role**: · Mount Chambers Medical Practice has an opportunity for a receptionist to join our team on a part time bases for 20 hours per week plus overtime to cover sickness and annual leave. It is therefore essential that you are able to be flexible to work additional ...

  • Ravenswood Medical Practice

    Receptionist/care Navigator

    3 days ago

    Ravenswood Medical Practice Ipswich, United Kingdom

    **Job Summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visito ...

  • Primary Care Careers

    Receptionist / Care Navigator - 22.5 Hours Per Week

    1 week ago

    Primary Care Careers Bury St. Edmunds, United Kingdom

    **About the Role**: · Angel Hill Surgery** **has an opportunity for a receptionist to join our team on a** **part-time basis for 22.5 hours per week across 4 days to cover the following shifts: · - Monday: 2.00pm - 7.00pm · Tuesday: 7.45am - 2.00pm · Wednesday: 2.00pm - 7.00pm · ...

  • Primary Care Careers

    Receptionist / Care Navigator

    1 week ago

    Primary Care Careers Colchester, United Kingdom

    **About the Role**: · Colchester Medical Group (Parsons Heath Medical Practice) are seeking a receptionist to join their busy, frontline team on a part time basis for a variety of shifts, the days/hours to be discussed at interview. · There is more to our receptionist roles than ...

  • Huntingdon Road Practice

    Care Navigator/receptionist

    3 days ago

    Huntingdon Road Practice Cambridge, United Kingdom

    Working from 8am until 1 or 2pm, you will be answering incoming calls, dealing with patients face to face and liaising with the clinical and administrative teams. Duties include: booking appointments, arranging collections, accepting deliveries and triaging incoming queries. ...

  • Primary Care Careers

    Receptionist/care Navigator

    5 days ago

    Primary Care Careers Braintree, United Kingdom

    **About the Role**: · Mount Chambers Medical Practice is recruiting a part time Receptionist for 30 hrs per week. We are a busy town centre GP Surgery a friendly practice with an excellent experienced reception team. · We will also consider job-share for the position. Flexibility ...