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IT Support - Birmingham, United Kingdom - Pinsent Masons LLP
Description
IT Service Desk AnalystHours of work - Full Time - Monday to Sunday shift patterns on a rotational basis
Pinsent Masons is a leading Global Law firm.
Due to internal promotions, we are looking for an IT Service Desk Analyst to join our customer service focused and technical team based in our Birmingham office.
Our IT Service Desk provides a single point of contact for all technical IT queries via phone system and web portal within the ITSM system across our global business.
Excellent customer service skillsAt least 1 year service desk or similar experience
Service driven
Clear and professional telephone manner
Strong steer to promote self-service platforms
Agile working (the opportunity to work from home, subject to diary commitments)
~ Carers' leave (up to five paid days' leave towards caring responsibilities)
~25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
~ Contributory pension of up to 5%.
~ Private healthcare policy
~ Death in service cover (4 x base salary).
~ Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
~ Cycle to work scheme.
The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based.
However, we strive to remain flexible depending on the requirements of the role or the candidate.We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law.
Our in-house recruiter, Sim Dhonsi, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage.