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Bidford-on-Avon

    Sales Administrator - Bidford-on-Avon, United Kingdom - Workforce Staffing Ltd

    Workforce Staffing Ltd
    Workforce Staffing Ltd Bidford-on-Avon, United Kingdom

    3 weeks ago

    Workforce Staffing Ltd background
    Full time
    Description

    Job Title: Sales Administrator

    Company: Viezu Technologies

    Location: Alcester B50

    Salary: £24,000 - £28,000 a year plus bonus

    Hours: 08:30am – 5:30pm Monday – Friday – Occasional Saturdays 9am – 1pm

    Our client is currently looking for an experienced Sales Administrator to provide support to the demands of customers in a modern digital sales environment. Handling incoming sales enquiries in our busy Aftermarket Automotive Sales Department.

    What's in it for you?

    • Company pension
    • On-site parking
    • Private medical insurance

    Day to Day Responsibilities:

    • To handle all incoming enquiries via Telephone, Email, Phone and Web Chat.
    • Support sales administration including processing payments.
    • Dealing with delivery processes such as delivery bookings, speaking with couriers and the occasional packing of goods.
    • Raise Purchase Orders on Suppliers when requested.
    • Maintain the CRM Database in all defined and new processes
    • Raise internal invoices for processing for processing digital sales
    • Monitor the digital sales platforms for orders to be fulfilled
    • Arrange order fulfilment in a timely manner particularly manage order placed on or just before a national holiday or weekend
    • Handle the return of goods, inspection and return to stock or to the supplier as directed
    • Raise refund paperwork for authorisation against returned items
    • Liaison with Customers for completed sales, for service and part
    • Liaison with couriers for shipping agents/brokers
    • Monitor stock levels for frequently ordered items and determine items for stock
    • Liaise with relevant internal Teams to ensure all aspects of the Customers order is completed and fulfilled.
    • Categorising the lead and prospect identity
    • Monitor supplier performance and delivery in respect of "Drop Shipping" to individual customers

    As a person you will need following:

    • Must have previous CRM system experience
    • Strong administration skills
    • Process driven
    • Able to work to strict SLA's
    • Experience of using an accounts package for invoicing
    • Able to multi task
    • Strong Microsoft skills (Word, Excel, Powerpoint)
    • Tenacious and confident

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