Jobs

    Assistant HelpDesk Manager - Livingston, United Kingdom - Office Angels

    Office Angels
    Office Angels Livingston, United Kingdom

    2 weeks ago

    Office Angels background
    Permanent, Full time
    Description

    Customer Service Help Desk Assistant Position at a Leading Company

    Are you passionate about providing excellent customer service and thrive in a fast-paced team environment? Do you have exceptional communication skills? If so, we have an exciting opportunity that might be just right for you!

    What's in it for you:

    • A competitive salary ranging from £26.5k to £28.5k (depending on experience)
    • Free on-site parking
    • 5% Employer pension contribution instead of the standard 3%
    • A comfortable and productive office environment
    • Opportunity for professional growth and skill development
    • Funded team celebrations and occasional free office lunches

    About Our Client:

    Our client is a prominent player in their industry with a diverse portfolio of clients across the UK and Europe. They are located in Livingston and are dedicated to having top talent in their organization while fostering a positive and inclusive working atmosphere to provide unparalleled support and service to their clients.

    The role:

    • Support and assist the Help Desk Manager in overseeing daily operations
    • Act as the first point of contact for the team, providing support and guidance
    • Manage incoming calls, emails, and customer inquiries
    • Collaborate with team members to ensure high customer satisfaction
    • Maintain accurate records of client interactions
    • Contribute to process improvement and stay updated on industry trends

    The skills needed:

    • Previous experience in help desk or operational admin is preferred
    • Customer service and administration experience is essential
    • Strong written and verbal communication skills
    • Proficiency with various operating systems
    • Good knowledge of Microsoft Office and Microsoft Teams
    • Ability to work independently and in a team, handle pressure, and meet deadlines

    If you are enthusiastic about customer service and excel in a fast-paced help desk environment, we want to hear from you. This is a fantastic opportunity for career growth and development with a supportive employer who will guide you to success. Don't hesitate, contact our Livingston team now!

    Office Angels is an Equal Opportunities Employer operating as an employment agency for permanent recruitment and an employment business for temporary workers.

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