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Customer Service Specialist
3 weeks ago
INTX Liverpool, United KingdomCustomer Service Specialist · **Position Overview**: · Join our dynamic team at INTX as a Customer Service Specialist We are seeking an enthusiastic individual with excellent communication skills and a passion for providing exceptional service. As a Customer Service Specialist, y ...
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Customer Service Specialist
1 week ago
Ster Group Liverpool, United KingdomAre you a solution-oriented, charismatic, and attentive individual with a knack for providing exceptional customer experiences? Are you looking to join a dynamic team and develop your skills in an engaging work environment? If this describes you, we are excited to offer a unique ...
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Customer Service Specialist
2 weeks ago
LATSEN TECHNOLOGY LTD Liverpool, United KingdomLatsen is a high tech company, dedicated to developing smart products that combine high performance with advanced features for pet owners. · Pawfit, developed by Latsen, provides a smart tracking solution to help keep your pets safe and healthy. · Due to the expansion of the busi ...
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Customer Service Specialist
2 weeks ago
FRC Group Liverpool, United Kingdom**Job description** · **Who We Are** · FRC is a group of social businesses and registered charities who exist to end furniture poverty, campaign to raise awareness of furniture poverty and create practical solutions to get furniture to people who need it. Our work also helps to c ...
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Customer Service Specialist
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FRC Group Liverpool, United Kingdom**Job description** · **Who We Are** · FRC is a group of social businesses and registered charities who exist to end furniture poverty, campaign to raise awareness of furniture poverty and create practical solutions to get furniture to people who need it. Our work also helps to c ...
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Specialist, Supporter Services
3 weeks ago
Liverpool Football Club Liverpool, United KingdomAbout the role · **What will you be doing?** · - Efficiently handle contacts to and from Liverpool FC supporters relating to a variety of club products and services. · - Provide all information that the supporter needs in a clear and accurate way and promote additional relevant s ...
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Specialist Perinatal Service Administrator
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Mersey Care NHS Foundation Trust Liverpool, United KingdomAn opportunity has arisen for a proactive, experienced Administrator to join our busy administrative team, within the Liverpool & Sefton Specialist Perinatal Team. · To provide a comprehensive, efficient and effective administrative service to the multi-disciplinary team. · The p ...
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Specialist Perinatal Service Administrator
1 week ago
Mersey Care NHS Foundation Trust Liverpool, United KingdomProvide comprehensive admin support to our Liverpool and Sefton Specialist Perinatal Service. Please see attached Job Description for full list of role requirements and main responsibilities. ...
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Customer Service Specialist Remote
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Condin group Liverpool, United KingdomJob Overview · **Responsibilities**: · In this role, you will also collaborate with cross-functional teams to identify customer needs, anticipate challenges, and develop solutions that improve the overall customer experience. By acting as the voice of the customer, you will provi ...
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Specialist, Supporter Services
4 days ago
Liverpool Football Club Anfield, United KingdomAbout the role · We have 5 exciting opportunities for individuals to join our Liverpool FC team as a Specialist, Supporter Services. In this role you will manage inbound and outbound fan/customer contact, resolving complaints and queries and delivering consistently excellent serv ...
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Supporter Services, Specialist Casual
2 weeks ago
Liverpool Football Club Liverpool, United KingdomAbout the role · **What will you be doing?** · - Efficiently handle contacts to and from Liverpool FC supporters relating to a variety of club products and services. · - Provide all information that the supporter needs in a clear and accurate way and promote additional relevant s ...
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Senior Service Complaints Specialist
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Page Personnel - UK Liverpool, United KingdomLead level position within Service Complaints · - Home based role · **About Our Client**: · - Join us in our mission to provide an outstanding service and promote fair resolutions. If you are passionate about making a difference and are dedicated to continuous learning and improv ...
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Mersey Care NHS Foundation Trust Liverpool, United KingdomThe clinical psychologist will be a key member of the Specialist Perinatal Service. The role will be to provide specialist assessment, formulation, and intervention within a multi-disciplinary team to women experiencing mental health difficulties whilst pregnant and up to 2 years ...
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Specialist Nurse Practitioner Skin Service
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Mersey Care NHS Foundation Trust Liverpool, United KingdomThe post holder will have continuing responsibility for the management of a defined caseload. They will be responsible for the continuity of care and be the lead person for communication to identified stakeholders. · The primary function of the role is to provide proactive, respo ...
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Specialist Cargo Customer Service Advisor
3 weeks ago
CMA CGM (UK) Shipping Limited Liverpool, United KingdomWe have an exciting opportunity available for a **Specialist Cargo Customer Service Advisor**tojoin our **Liverpool** office**.**You will join us on a **full-time, permanent basis.**In return, you will receive a **competitive salary and benefits.** · Containerships, a subsidiary ...
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Specialist Cargo Customer Service Advisor
3 weeks ago
Containerships Liverpool, United KingdomContainerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport. Containerships' door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Moro ...
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Remote Customer Service Specialist
2 days ago
Laddit Liverpool, United KingdomAs a remote customer service representative, you will be responsible for providing exceptional support to our customers, handling their inquiries, and resolving any issues they may have with our products or services. You will be the first point of contact for our customers and wi ...
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Casual Specialist, Supporter Services
1 week ago
Liverpool Football Club Liverpool, United KingdomAbout the role We are looking for individuals with excellent customer focus to join our Supporter Services team on a casual basis. In this role you will manage inbound and outbound fan/customer contact, resolving complaints and queries and delivering consistently excellent servic ...
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Home-based Customer Service Specialist
2 days ago
ITES Distribution Liverpool, United KingdomWe're looking for energetic and motivated individuals to step into our Home-based Customer Service Specialist roles. This position, while fully remote, allows you to engage with our diverse customer base and contribute meaningfully to our company mission. · As a Home-based Custom ...
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Specialist Cargo Customer Service Team Leader
2 weeks ago
Containerships Liverpool, United KingdomContainerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport. Containerships' door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Moro ...
Director of Specialist Services - Liverpool, United Kingdom - YMCA Liverpool
Description
Domestic Abuse Services, Recovery Services, Mental Health Services, Dutch Farm, Chaplaincy5 Hours per week ( flexible working hours can be agreed)
YMCA Together – Across Services
30 Days annual leave plus bank holidays
~ Company Pension Scheme 4%
The Director of Specialist Services has oversight for the Domestic Abuse Services, Recovery Services, Mental Health Services, Dutch Farm, Chaplaincy.
They will support the Heads Of to ensure the provision of safe, high quality services.The post holder will also be the Nominated Individual for RISE rehab service, a CQC registered accommodation service for the treatment of substance misuse and Hestia House, a CQC registered care home.
Developing quality and innovative solutions for people who use services and YMCA stakeholders to balance the responsibilities for legal compliance, such as health and safety, employment law, housing law and the necessity to protection vulnerable client groups.
Delivery and development of high quality psychologically informed services achieved through the involvement of Service Users, staff and other stakeholders.
Play an active role in strategic reviews and contribute to the wider thinking and planning of the organisation.To develop and lead a robust approach to evaluating the organisations services under their remit in order to demonstrate the impact and value of what we do.
Effective management and development of the Heads of and Operational Leadership Team under the remit of the role to ensure the delivery of the quality and financial objectives.
Manage a wide-ranging portfolio, informed by a sound knowledge of the social care sector and the regulatory framework within which the sector is required to work.
Leadership across the organisation and management of targets for operational services.Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services.
Responsible for the management and positive development of a range of strategic and operational relationships external to the organisation working with other agencies at strategic level, in support of mutually beneficial approaches service delivery.
Take on the role of Safeguarding Lead for Children across the organisationAccurately and efficiently organise operations across the directorate to support business strategy and align with the needs of people in service.
Ensure the development and provision of Housing Service, Support Services and outreach/development services related to support and housing.Ensure quality standards and commitment to service development and continual improvement
Ensure that the quality levels are sustained through audits and observations.
Work in conjunction with the CEO to identify the needs of the local community and develop and promote a complementary programme.
Support business development across services including contributing to and leading on tenders.Lead the service user, recruitment and retention programme including developing appropriate annual strategies/promotional events and promoting and marketing facilities within the local community and business market within the remit of the role
Develop policies and standards for the services and ensure effective communication to and implementation by staff.
Lead and develop recruitment, induction, training and development and application of employment policies for the services
Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards.
Manage the equipment provision, including recommendations on purchase and maintenance agreements and overseeing staff's usage and training.
Monitor the services' budgets, including income and expenditure and highlighting problem areas as they arise.
Lead the Operational Leadership Team within the remit of the role including chairing Ops meetings, conducting work reviews, identifying training needs and providing supervisions.
Assist in the development and updating of organisational policies.Supervise, motivate and monitor training staff and freelances in their work.
Participate in the recruitment of staff and freelancers and lead on planning and overseeing their induction.
Professional Practice and Development
Attend regular supervision sessions with the CEO in accordance with the supervision contract.
Maintain good professional practice and ensure ongoing development, through use of supervision and training.
Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information.
Person Specification – Director of Specialist ServicesManagement Qualification
Experience of safeguarding adults, young people and children.
Experience of working with vulnerable adults and children.
Proven track record of successful development of schemes and projects.
Experience of managing compliance in a regulated service
Experience of working within the field of mental health.
Experience of working within the field of domestic violence.
Specific knowledge of project management.
Knowledge of interpreting information, data and research.
Knowledge of current housing and health policies.
Knowledge of:
Housing law, employment law, planning law, health and safety legislation and charity law.
Ability to support and develop new services.
Ability to support and develop staff teams.
Creative thinking.
Able to work within the Christian values of the YMCA.
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