- Greeting people politely and professionally whether in person or by telephone.
- Ensuring Front of House team answer the phone in line with Company policy.
- Managing the process of show rounds and train staff team to manage to the expected standard.
- Undertaking competitor analysis to ensure accurate data within the local market.
- Supporting the Home Manager to implement local marketing strategy.
- Have experience in a previous administration role, sales experience is preferred.
- Posess effective interpersonal skills and professional telephone manner.
- Be confident in leading, training and supporting a small team of Customer Service Advisors.
- Have strong customer relation skills.
- Be able to prioritise and manage own workload.
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Prospect Us Bedford, United KingdomProspectus is pleased to be partnering with Terrence Higgins Trust (THT), the largest voluntary provider of HIV and sexual health services in the UK. Delivering local services across Great Britain, they provide support to individuals living with HIV andensure their voices are hea ...
Customer Service Manager - Northampton, United Kingdom - Avery Healthcare
Description
About The RoleSalary £13.00 per hour
Hours per week: 37.5
Location: Cliftonville Care Home,Northampton
At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts.
We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Manager.
ABOUT THE ROLE
Your focus as Customer Service Manager will be to Support the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.
Other responsibilities include:
This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.
About YouTo be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must:
Customer Service Manager professionals in Northampton
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