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    User Researcher Consultant - United Kingdom - Capgemini

    Capgemini
    Capgemini United Kingdom

    3 weeks ago

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    Description
    At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.


    By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

    As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses.

    Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

    With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

    Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability.


    An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable).

    We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success.

    As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise.

    We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products.

    Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea).

    We offer hybrid working, however depending on your project you may have to travel to client locations.

    Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.

    Contribute to creating better products and services that solve users' problems and meets their needs.

    Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.

    Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.

    Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.

    Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.

    Help to embed user-centred design and user research best practices into teams and the wider business.

    Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

    Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.

    Experience working with Government Digital Service (GDS) service standards, using GDS design principles

    Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.

    Bonus

    A Bachelor's degree inPsychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology's unlimited potential and ability to engage with people.

    You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services.

    If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need.

    At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality.

    Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

    We aim to build an environment where employees can enjoy a positive work-life balance.

    Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.

    All UK employees are eligible to request flexible working arrangements.

    To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time
    It'll help you discover unexpected answers together.
    So, you'll also have unique training opportunities to take advantage of.

    Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams.

    So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world.

    Whilst you will have London , Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.


    We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.


    In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.


    To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.

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