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    AV Systems Analyst - London, United Kingdom - Kennedys

    Kennedys
    Kennedys London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Kennedys is looking for an AV Systems Analyst to help support Kennedys global IT network, and be based in our London office.

    This would be on onsite role five days a week.

    Team

    Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients globally.

    They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

    Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team based in our London office will specialise in our meeting and conferencing technologies.

    Key responsibilities

  • Deliver an excellent experience to users of the firm's AV and video conferencing technologies globally. This includes meeting room technologies including hardware (screens, audio, Yealink and Polycom components) and software (Teams, Zoom, WebEx, and others)
  • Engage with key stakeholders to provide support in person or remotely for high profile firmwide/client meetings, e.g Townhalls, Seminars, Webinars
  • Provide assistance and training to users and enhance the knowledge of our global 'Video Conferencing Advocates' to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings
  • Devise the strategy for the continual improvement of processes/coordination of our 'Video Conferencing Advocates'
  • Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of meeting and conference platforms.

    • Required experience

  • A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycom, Yealink, Crestron, Skype for Business, Zoom, WebEx, etc). To be an expert with Microsoft Teams
  • Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-relating issues
  • Knowledge of MS Office (2016/365), Outlook, Work, PowerPoint, and Excel
  • Knowledge of Remote Access systems and focusing on supporting remotely
  • Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.

    • Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

    *where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

    About Kennedys

    Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,500 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

    Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

    We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

    What do we have to offer?

    We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

    Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our are at the core of who we are and what make us a great firm to work with and for.

    The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

    We strive to celebrate empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

    Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

    Documents
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