- Identify
the learning requirements, addressing both organisational, and
individual skill gaps across all levels of 2 properties (COMO Metropolitan London & COMO The Halkin) - Aligning hotel learning initiatives with the hotel and
company objectives to drive
success - Lead COMO Welcome; onboarding program which engages team members and introduces them to COMO's culture and core values
- Evaluate the effectiveness of all training programs through
feedback, metrics, and strategies contributing to data-driven
decision-making for performance improvement - Create
and deliver impactful training programmes specifically
tailored to enhance employee skills and drive service excellence - Develop brand specific learning content:
create compelling learning resources custom-tailored for our online
training platform - Work closely with various departments to understand their
distinctive training needs and align learning programs with the group's
goals. - Previous experience in a similar role as a learning manager within the hospitality industry.
- Strong leadership skills and a passion for creating a culture of continuous learning
- Ability to self manage & prioritise your workload, whilst maintaining a consistent performance
- Confident Trainer who has the ability to build rapport with team members & managers
- Excellent communicator and collaborator, comfortable communicating at all levels
- A creative personality, with a real passion for hospitality developing internal talent
- Employee rates for all COMO Hotels and Resorts properties worldwide
- Company Sick Pay
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
- Employee discounts on Nobu London
- Career development opportunities
- A lucrative bonus for introducing someone to any COMO property
- An exciting calendar of wellness and engagement activities
- Access to free financial advice and
- Access to an Employee assistance programme; offering support and advice
- Free meals on duty
- Free Uniform & laundry service
- 28 paid holidays per year, increasing with service
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Learning & Development Manager - London, United Kingdom - COMO Metropolitan London
Description
COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What you will do:
What we will offer you: