- Manage multiple accounts; develop positive working relationships with all clients contacts. Ultimately responsible for the ongoing success of assigned accounts.
- Drive client retention, renewals, up-sell and client satisfaction.
- Consistently look for opportunities to expand accounts and follow the agreed roadmap set by the Head of Account Management.
- Partner with internal teams to understand client expectations and key performance metrics and exceed those goals throughout the campaign
- Provide regular updates on account performance and update the internal management team.
- Work closely with Finance and ensure you have an in-depth understanding of revenue performance.
- Focus on ensuring we maintain superior client relations, operational excellence and strategic insight.
- First point of contact for account issues and day-to-day problem identifier/solver.
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Client Account Manager - London, United Kingdom - YourParkingSpace
Description
WHO ARE YOURPARKINGSPACE?
YourParkingSpace has a mission, to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology.
From stress-free parking to convenient EV charging, we provide drivers with a seamless experience that saves them money and opens up a world of parking spaces they never knew existed.
For homeowners, businesses, and landlords we provide a comprehensive parking management solution that streamlines operations, maximises utilisation and enhances profitability.
With over 8 million users, and hundreds of thousands of spaces across the UK and beyond, we have been named in The Sunday Times Tech Track 100 as one of Britain's fastest-growing tech companies and are the UK's fastest growing direct operator of car parks, strengthening our position as the go-to business for car park operations.
Our recent acquisition by the leading global parking solutions provider, Flowbird, means it is an exciting time to join us, as we start our next phase of growth
It's an exciting time to join the team
WHAT YOU'LL BE DOING?
WHO WE'RE LOOKING FOR?
● 1+ year's experience in Customer Success and/or Account Management
● Dynamic personality able to effectively engage and influence a variety of audiences
● Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with internal/external stakeholders.
● A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
● Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
● Passion about business and dissatisfaction with the status quo – always thinking of ways to improve/grow assigned clients
● Basic analytical skills, IT Skills, Microsoft Office, Excel etc.
● Demonstrated ability to work independently and remain motivated
WHAT'S IN IT FOR YOU?
• 24 days annual leave AND this increases after 3 years, with one extra day added each year (maximum 3 additional days)
• You get your Birthday off too
• Hybrid working for our London staff
• Enhanced maternity and paternity leave
• Plenty of Learning and Development opportunities
• Gym membership - PureGym or discounted options at other venues
• Comprehensive Mental health and wellbeing support from our partners Canada Life and access to supportive mental health Apps
• Cycle scheme – an easy way to purchase a bike and accessories
• Tech scheme - the ability to purchase a full range of tech items
• Health Cash plan through Medicash
• Pension scheme via Nest
• Additional options to purchase discounted insurances
• An exclusive benefits platform with access to a list of choices which includes everyday lifestyle savings via Vivup
And finally working in a company where there are no limits
If you work hard and want to achieve big things, this is the place for you.
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