Jobs
>
Cardiff

    Specialist Customer Care - Cardiff, United Kingdom - Barclays

    Barclays
    Barclays Cardiff, United Kingdom

    2 weeks ago

    Default job background
    Description

    Complaint Handler – 12 months FTC
    Cardiff - Hybrid
    £26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.
    35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday – Sunday. We use hybrid working to mix the positives of working with your colleagues at our sites, together with working from home.

    As a Barclays Complaint Handler, you will be the go-to point of contact for many of our customers across Barclays UK. You'll have an exciting opportunity to assist them with their more complex needs and be there to help our customers when they need us most – through challenging life events such as financial difficulty, being scammed or buying their first homes.

    Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

    This role will be based from Cardiff. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application process.

    At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

    What will you be doing?

    • Working as one team across multiple channels, including phone, social media or Barclays message app, you will personalise each interaction with the customer

    • Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they are valued

    • Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate

    • Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly

    • Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products

    • Understanding a customer's financial position through listening to customer's specific circumstances and tailoring the relevant solution to their needs

    • Working in a high paced environment reviewing relevant information and making decisions and actions autonomously

    What we're looking for:

    • Clear communication, customer service and empathy skills, with the ability to use a range of communication styles to provide a personal approach

    • Proven ability to use Microsoft Office

    • Previous experience within a customer service role is essential

    • A good listener with a genuine passion for helping others

    Skills that will help you in the role:

    • Experience of working in a customer-obsessed role

    • Good written and verbal communication skills

    • Experience assisting vulnerable customers

    Where will you be working?
    In the heart of the Historic City Centre which is easily accessible by train or car. Home to the Welsh Rugby team and the Principality Stadium. The city centre has undergone a number of redevelopment projects, including St. David's 2, which extended the shopping district southwards, creating 100 new stores and a flagship John Lewis, the only branch in Wales and the largest outside London.

    #LI-Hybrid
    #CS_Opportunities

    #J-18808-Ljbffr
  • McDonald's Limited

    Customer Care

    3 weeks ago

    McDonald's Limited County, United Kingdom Full time

    McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive w ...

  • Eakin Healthcare Group

    Customer Care Representative

    3 weeks ago

    Eakin Healthcare Group Cardiff, United Kingdom

    **ABOUT THE ROLE** · The role of the Customer Care Representative is to maximise sales by building strong relationships with customers and potential customers, who have requested samples of our products. · Our customers are typically NHS patients who have a colostomy, ileostomy o ...

  • Yolk Recruitment Ltd

    Customer Care Advisor

    2 weeks ago

    Yolk Recruitment Ltd Cardiff, United Kingdom

    Location: · Cardiff · - Sector: · Office Support & HR · - Job type: · Permanent · - Salary: · £ £ per annum · - Contact: · Charlotte Singleton · - Job ref: · BBBH32262_ · - Published: · about 2 hours ago · - Expiry date: · 14 June 2023 · **Customer Care Advisor** · Yolk Recruitm ...

  • Sphere Solutions

    Customer Care Coordinator

    1 week ago

    Sphere Solutions Cardiff, United Kingdom

    Sphere Solutions are looking for a **Customer Care Coordinator **in Cardiff for a tier 1 contractor. · Our major new build house client is looking for a temp to perm **Customer Care Coordinator **for a role in Cardiff. · The Customer Care Coordinator will communicate with our cus ...

  • Yolk Recruitment

    Customer Care Specialist

    2 weeks ago

    Yolk Recruitment Cardiff, United Kingdom

    **Customer Care Specialist** · Yolk Recruitment excited to be working closely with one of Cardiff's leading financial services companies to find a friendly and passionate Customer Care Specialist to join their team. · They are backed by one of the UK's largest financial services ...

  • Admiral

    Customer Care Handler

    3 weeks ago

    Admiral Cardiff, United Kingdom

    Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support. · Our team support customers when making a purchase, assisting ...

  • Amplifon Group

    Customer Care Coordinator

    2 weeks ago

    Amplifon Group Cardiff, United Kingdom

    **Customer Care Coordinator** · **Cardiff** · **Hours: 37.5 hours | Monday to Friday (9am - 5pm).** · **Salary: £10ph.** · **A Career to Be Proud Of....** · At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an ex ...

  • Admiral

    Customer Care Handler

    1 week ago

    Admiral Cardiff, United Kingdom

    **About Veygo** · Veygo is an independent company built and owned by Admiral operating within the Admiral Pioneer business. Admiral Pioneer is a new business within Admiral Group with the objective of seeding, launching, and scaling new businesses that will become one of the grow ...

  • Alcumus

    Customer Care Advisor

    1 week ago

    Alcumus Cardiff, United Kingdom

    **Description**: · **Creating Safer Workplaces for Everyone.** · **Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppli ...

  • Wates

    Customer Care Administrator

    2 weeks ago

    Wates Cardiff, United Kingdom

    **We have an opportunity for a Customer Care Administrator **to join Wates Residential in Cardiff. · **Wates Residential **is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authoriti ...

  • Barclays

    Specialist Customer Care

    3 weeks ago

    Barclays Cardiff, United Kingdom

    **Complaint Handler - 12 months FTC** · **Cardiff - Hybrid** · **£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.** · **35 hours, working 5 days out of 7, rotating shift patterns bet ...

  • Yolk Recruitment

    Customer Care Consultant

    2 weeks ago

    Yolk Recruitment Cardiff, United Kingdom

    **Customer Service Advisor** · A leading insurnace company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers. They ...

  • ASROMOVE

    Customer Care Representative

    2 days ago

    ASROMOVE Cardiff, United Kingdom

    ### Job Title: Customer Care Representative · ### Location: Cardiff, UK · ### Company: Asromove · **About Asromove**: · Asromove is a leading transport company based in Cardiff, providing efficient and reliable transportation services to individuals and businesses. Our mission is ...

  • Legal & General

    Customer Care Consultant

    1 day ago

    Legal & General Cardiff, United Kingdom

    Your role at a glance · Are you a n**aturally caring and empathetic person**, who loves nothing more than to help our customers in their time of need? Would you like to join an employer who is passionate about supporting your **development**? Do you want a progressive career, whe ...

  • Barclays

    Specialist Customer Care

    6 hours ago

    Barclays Cardiff, United Kingdom

    **Complaint Handler** · **Cardiff** · **£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.** · **35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday ...

  • St David Recruitment Services

    Customer Care Representative New

    2 weeks ago

    St David Recruitment Services Cardiff, United Kingdom

    **Customer Care Representative** · **Cardiff** · **Salary - Competitive, DOE** · **Full time, permanent role** · **PEM814** · Our client, within medical manufacturing is looking to recruit a Customer Care Representative to join their busy team · **Benefits**: · 5% Bonus · 5% pens ...

  • Artis Recruitment

    Customer Care Team Leader

    2 weeks ago

    Artis Recruitment Cardiff, United Kingdom

    Artis Customer Contact are excited to be working with this market leading brand who are looking for a new Customer Care Team leader with excellent people leadership experience to manage their customer contact team. This is an exciting time to join this progressive organisation, a ...

  • Niyaa People

    Customer Care Co-ordinator

    2 weeks ago

    Niyaa People Cardiff, United Kingdom

    We are currently working with an award winning house builder within the South Wales area, who are looking to expand their team due to upcoming work. This role is offerin a friendly work environment and lots of opportunity to progress. · If you are an experienced Scheduler, Custom ...

  • Ogi

    Temporary Customer Care Advisor

    2 weeks ago

    Ogi Cardiff, United Kingdom

    **Temporary Customer Care Advisor - Wales - £22,000-£24,000 Pro rata with excellent benefits** · Joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales. · For many years, we've been providing mainstream in ...

  • Ogi

    Temporary Customer Care Advisor

    3 weeks ago

    Ogi Cardiff, United Kingdom

    **Temporary Customer Care Advisor - Wales - £22,000-£24,000 Pro rata with excellent benefits** · Joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales. · For many years, we've been providing mainstream in ...