Jobs

    Account Operations Specialist - Manchester, United Kingdom - adidas

    adidas
    adidas Manchester, United Kingdom

    2 weeks ago

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    Description

    Purpose & Overall Relevance for the Organization:

    To deliver world class Account Operations service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.

    Key Responsibilities:

    • Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
    • Build and maintain strong relationships with our internal and external partners
    • Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
    • Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
    • Manage day to day Account Operations activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
    • Work with supply chain to ensure specific customer requirements are met
    • Maximise additional business opportunities by working with sales managers and customers
    • Follow agreed procedures and standards, ensuring all documentation is maintained for all new and existing processes
    • Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
    • Challenge working methods and practices and propose practical solutions
    • Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
    • Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
    • Support sales in the monthly forecasting process
    • Act as departmental champion for assigned tasks/objectives, updating the wider team as required
    • Support the implementation of key business initiatives and provide feedback for further development
    • Help to induct new starters to the team also supporting your team and the wider team with system and process queries
    • Strive to exceed all performance objectives and take ownership of your own personal development
    • Maintain an up to date knowledge of relevant products, technologies and processes

      Key Relationships:
    • Customers
    • Wider Account Operations team
    • Sales team
    • Supply chain teams (local and European)
    • Credit management team
    • External – 3rd Parties
    • Marketing
    • Merchandising
    • IT

    Requisite Knowledge, Skills and Abilities:

    • A strong Customer Service focus
    • A high level of problem solving ability
    • Highly developed orgnisational and time management skills
    • Superior attention to detail and accuracy
    • Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
    • Ability to contribute to a team environment where performance is measured
    • Experience in working under pressure to meet deadlines and conflicting priorities
    • Strong Microsoft Office skills are essential and experience using SAP is desirable
    • A flexible and mature approach is imperative

      Requisite Competencies:
    • Communication
    • Analytical and action driven
    • Problem solving
    • Collaboration
    • Initiative
    • Team Player
    • Multi - Tasker

    Requisite Education and Experience / Minimum Qualifications:

    • GCSE or equivalent level of education – Maths and English
    • At least 1 year experience in a role involving direct interaction with external or internal customers
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