Customer Service Advisor - Andover, United Kingdom - Rich Products Corporation

Rich Products Corporation Andover, United Kingdom

1 week ago

Description

PURPOSE STATEMENT

First point of contact into the business for F'real, Bakery & TCCS delighting our customers, working with our logistics and distribution networks to drive through expedient resolutions to any issues that arise. Managing finished goods daily stock rotation, co-ordinating with key stakeholders cross functionally to ensure critical business KPI's are met or exceeded.

This is a 6 month fixed term contract position.

KEY ACCOUNTABILITIES/OUTCOMES

Customer Service

• Helping to support the achievement of OTIF 100% to all customers.

• Responding to email customer requests.

• Escalating any enquiries as where necessary within the organization.

• Monitoring of the CS email inboxes

• EDI & Manual order processing

• Actively supporting daily operations of key accounts.

• Build excellent relationships with all external and internal Customers providing outstanding customer satisfaction.

• Demonstrating effective product knowledge across the businesses F'real, TCCS and Bakery.

• Take part in ad hoc customer audits running traceability exercises.

• Responsible for helping to resolve last minute problems that arise.

• Closing out launch notices / changes with the customer and commercial teams.

Stock Provision Management

• Liaise with the Planning team to ensure successful customer delivery and pro-actively communicate on order shortages and/or amendments as necessary.

• Support product lifecycle management to include the launch, delist and change of any SKUs in conjunction with Sales and Planning. Produce necessary and appropriate business communication to ensure all stakeholders are aware of any changes to products.

• Working with the commercial team and directly with the customer to ensure stock on end of life is utilized, including the rework of some products where necessary.

• Manage the CHEP pallet de-hiring, liaising with CHEP on a quarterly basis to ensure figures are reconciled.

Logistics / Exports

• Managing the day to day relationship with our logistics, warehouse and storage providers making sure they are delivering to expectations on an operational basis.

• Arranging general uplifts of customer orders and returns.

• Liaise with 3PL and manage our stock including consolidation and relabeling, raising concessions through the Technical team if necessary.

• Provide support to other departments and carry out any other duties as necessary to support the wider business.

You must comply with Rich Products Health and Safety policies and procedures at all times.

KNOWLEDGE/SKILLS/EXPERIENCE

Critical

• Excellent interpersonal and active listening skills

• Customer centric experience

• Excellent customer service skills

• Ability to resolve daily customer service issues to the required satisfaction of the customer

• Know how to react and deal with customer complaints

• Ability to work well as a team

Desirable

• Food industry background

• Experience of working with 3PL's

• Indepth knowledge of Customer Relationship Management (CRM) principles.

• FMCG background

• Thorough understanding of ERP systems

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Customer Service Advisor

3 weeks ago

Tate Andover, United Kingdom

Tate Winchester have an exciting hybrid opportunity for a team of individuals to work with one of our most popular clients as Customer Service Advisors in the Andover area. · **Job Duties** · **Some of the daily duties for this customer service role include**: · - High-volume cus ...
Customer Service Advisor

3 weeks ago

Ernest & Co Recruitment Andover, United Kingdom

Do you have call centre experience? Do you have good IT skills and the ability to pick up new systems with ease? If you live within a reasonable proximity to Andover (Hampshire) and have the flexibility to WFH, we would love to hear from you · This role of Customer Service Adviso ...
Customer Service Advisor

2 weeks ago

TS Group International Andover, United Kingdom

**Customer Service Advisor - Part Time** · **£16,081.00** · **Andover** · **Part Time - Permanent - Monday to Friday 9.30am -2.30pm** · **Do you enjoy helping customers and have communication skills?** · **Attega Group **is currently recruiting a customer service advisor to join ...
Customer Service Advisor

1 week ago

Attega Group Ltd Andover, United Kingdom Temporary

Customer Service Advisor £13.44 per hour Andover Full Time | Temporary to Permanent Monday to Friday 9am – 5pm Do you enjoy helping customers and have communication skills?Are you immediately available or have little notice?Attega Group is currently partnering exclusively with ou ...
Customer Service Advisor

2 weeks ago

Aster Group Andover, United Kingdom

We are Enham Together we have been making a difference to the lives of disabled people for over 100 years and we are looking forward to continuing this for the next 100 years Together we explore opportunities with people so they can live the lives they choose by overcoming limita ...
Customer Service Advisor

1 week ago

Attega Group Ltd Andover, United Kingdom Temporary, Full time

Customer Service Advisor · £13.44 per hour · Andover · Full Time | Temporary to Permanent · Monday to Friday 9am – 5pm · Do you enjoy helping customers and have communication skills? · Are you immediately available or have little notice? · Attega Group is currently partnerin ...
Customer Services Advisor

1 week ago

PROWEBCE Swindon, United Kingdom

Faites un pas en avant et laissez-vous surprendre par Edenred. · Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. · Nous savons qu'il y a de ...
Customer Service Advisor

2 days ago

1to1 Group ltd Andover, Hampshire, United Kingdom

*Customer Service Advisor * · The following information aims to provide potential candidates with a better understanding of the requirements for this role. · 6 Month fixed term contract * · Competitive Salary * · Full time- 37.5hrs pw* · 1to1 Group are looking for a professional ...
Customer Service Advisor

11 hours ago

Judge Recruitment Andover, United Kingdom Permanent, Full time

An exciting opportunity has arisen for a Customer Service Advisor to join a well-established business based in Andover, Hampshire. · Salary - £28,000 · Job type - Permanent · Working hours - Mon - Fri · Key skills required for a Customer Support Executive: · * · Excellent custom ...
Service Advisor

4 weeks ago

Jago Consultants Ltd Winchester, United Kingdom

Customer Service Advisor needed in Winchester area. · We are working with a Car Dealership in the Winchester area of Hampshire who are actively looking for a Customer Service Advisor to join there friendly team. Strong telephone skills needed. · No Automotive experience necessary ...
Service Advisor

2 weeks ago

Dick Lovett Hungerford, United Kingdom

Vacancies · - Service Advisor · **Service Advisor**: · - Contact- Sarah Scarth- Hours- Full time- Department- Service- Salary- Competitive- Benefits- OTE up to £40,000 · - A generous holiday allowance (25 days holiday plus 8 days bank holiday) · - Contributory pension scheme · - ...
Customer Service Advisor Part Time

3 weeks ago

ATTEGA GROUP LIMITED Andover, United Kingdom Part time

Customer Service Advisor Part Time £16,081.00 Andover Part Time | Permanent · Monday to Friday 9.30am -2.30pm · Do you enjoy helping customers and have communication skills? · Attega Group · is currently partnering exclusively with our client in recruiting a customer service advi ...
Service Advisor

3 weeks ago

Dick Lovett Hungerford, United Kingdom

Vacancies · - Service Advisor (1) · **Service Advisor**: · - Contact- Sarah Scarth- Hours- Full time- Department- Service- Salary- Competitive- Benefits- OTE up to £40,000 · - A generous holiday allowance (25 days holiday plus 8 days bank holiday) · - Contributory pension scheme ...
Service Advisor

4 weeks ago

Path Recruitment Wootton, United Kingdom

Location · Wootton- Discipline: · - Plant Hire, Commercial Vehicles, Powered Access, Pumps, Power Generation, Accommodation, Lifting & Handling, Non Mechanical, Fleet Management, Material Handling, Heavy Plant, Construction Plant, Capital Equipment- Associated job titles: · - Sto ...
Service Advisor

3 weeks ago

Auto Skills UK Salisbury, United Kingdom

SERVICE ADVISOR · Basic Salary - £26,000 · OTE - £34,000 · Location - Salisbury · Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. · Responsibilities of a Service Advisor · - T ...
Service Advisor

3 weeks ago

Perfect Placement Automotive Recruitment Salisbury, United Kingdom

**Vehicle Service Advisor required in Salisbury.**: · - ** Uncapped on-target-earnings of £30,000+ per annum.**: · - ** Monday to Friday 8:00am-6:00pm and 1 in 4 Saturdays 8:30am-12:30pm.**: · - ** Fantastic long-term career development prospects with a family business operating ...
Service Advisor

3 weeks ago

Octane Recruitment Farnham, United Kingdom

**Service Advisor Vacancy -**Farnham · **Salary**: Up to £28,000 Basic + company benefits · **Working hours**: Monday to Friday, 8am - 6pm, No Saturdays - full time, permanent position · **OC13343** · My client is recruiting for an experienced Service Advisor to join their Presti ...
Service Advisor

4 weeks ago

Fine Cars (Lee on Solent) Ltd Lee-on-the-Solent, United Kingdom

Due to recent changes we have the following available Job Vacancy: · SERVICE RECEPTION ADVISOR · - Greeting customers & answering the phone · - Scheduling Appointments using our DMS workshop diary · - Liaising between Technicians & customers · - Providing estimates for diagnostic ...
Service Advisor

2 weeks ago

Jago Consultants Ltd Southampton, United Kingdom

We are currently working with a main car dealership who are looking to recruit an experienced Service Advisor to join their growing team, Our client prides itself on delivering a consistently high standard of customer care at all time. · As a Service Advisor you will ensure the h ...
Service Advisor

3 weeks ago

HCP International Basingstoke, United Kingdom

**Category**:Passenger Car Dealership, Service · **Location**:Basingstoke · **Salary**:Basic salary of £26,000 OTE of £32,000 · **ROLE DETAILS**: · I am in search of a capable, experienced, customer focused **Service Advisor **to** **join a premium vehicle brand in their service ...