- Record, handle, and own regulated complaint cases and claims, ensuring timely responses.
- Maintain accurate complaint records and categorise them according to business and FCA standards.
- Resolve complaints using finance sector knowledge and regulations.
- Identify and escalate concerns within the company's processes.
- Liaise with customers, retailers, and third parties via various channels.
- Proactively manage cases, setting clear expectations.
- Write letters to customers confirming complaint outcomes.
- Represent the team in projects as required.
- Develop networks throughout the company to gather information and provide expert advice.
- Ensure fair treatment of customers and compliance with standards.
- Report on complaint drivers and support feedback processes.
- Experience in handling complaints and claims, ideally within financial services
- Knowledge of finance sector regulations (desirable)
- Excellent written and verbal communication skills.
- Proficiency in letter writing
- Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes.
- 28 days holiday per annum
- Cycle to work scheme
- Excellent pension scheme
- Life Assurance
- Lovely modern city centre offices with excellent transport networks
- Personal development plans
-
Claims Handler
3 weeks ago
STRIDE RESOURCE MANAGEMENT LTD Nottingham, United Kingdom**Claims Handler - Property based** · **Location : Nottingham** · **Salary to £27k depending on experience** · **Hybrid working - 2 days in the office, 3 from home** · A career awaits for an experienced Claims Handler, looking to either join a growing Property team, or looking to ...
-
Claims Handlers
3 weeks ago
Bridge Recruitment UK Ltd Nottingham, United KingdomClaims Handler · Location: Nottingham · **Salary**: Up to GBP25,000 per year · Hours: Monday to Friday, 9am - 5pm. · Job type: Full-time, permanent · Summary of the Claims Handler: · This role is to pro-actively handle subsidence claims in a manner that supports an efficient and ...
-
Claims Handler
3 weeks ago
MBA Group Nottingham, United Kingdom**Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. · **Full Job Description** · Previous experience within a Liability or Mitigation & Recoveries insurance position isn't ess ...
-
Claims Handler
1 week ago
Bridge Recruitment UK Limited Nottingham, United Kingdom**Claims Handler** · **Location: Nottingham (Home working)** · **Salary: Up to £25,000 per year** · **Hours: Monday to Friday, 9am - 5pm.** · **Job type: Full-time, permanent** · **Summary of the Claims Handler**: · This role is to pro-actively handle subsidence claims in a manne ...
-
Claims Handler
3 weeks ago
Midlands Response Nottingham, United Kingdom**Purpose of the position**: · To manage insurance claims from 'cradle to grave'. The claims handler is allocated a postcode area/Client and manages all given jobs in that area alongside their field technicians. The claims handler is responsible for all administration involved in ...
-
Senior Claims Handler/claims Handler
1 week ago
Acumen Claims Ltd Nottingham, United Kingdom**Experience** · Are you an experienced claim handler/customer service advisors want and looking for a change? · Are you able to multi task and enjoy working with the general public? Do you want to be noticed and be part of a small growing team, where you are able to contribute d ...
-
Claims Handler
2 weeks ago
STRIDE RESOURCE MANAGEMENT LTD Nottingham, United KingdomClaims Handler - Nottingham based · Salary to £27k depending on experience · Hybrid working - 2 days in the office, 3 from home · A career awaits for an experienced Claims Handler, looking to either join a growing Property team, or looking to make the transition into Property cla ...
-
Claims Handler
3 weeks ago
Midlands Response Nottingham, United Kingdom**Purpose of the position**: · To manage insurance claims from 'cradle to grave'. The claims handler is allocated a postcode area/Client and manages all given jobs in that area alongside their field technicians. The claims handler is responsible for all administration involved in ...
-
Claims Handler
1 week ago
MBA Group Nottingham, United Kingdom**Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. · **Full Job Description** · Previous experience within a Liability or Mitigation & Recoveries insurance position isn't ess ...
-
Claims Handler
3 weeks ago
Bridge Recruitment UK Limited Nottingham, United Kingdom**Claims Handler** · **Location: Nottingham** · **Salary: Up to £25,000 per year** · **Hours: Monday to Friday, 9am - 5pm.** · **Job type: Full-time, permanent** · **Summary of the Claims Handler**: · This role is to pro-actively handle subsidence claims in a manner that supports ...
-
Claims Handler
2 weeks ago
Macildowie Recruitment and Retention Nottingham, United Kingdom**Claims Handler · Long Eaton, Nottingham · Temp to Perm · £10ph // £19,000.00 · Immediate Start** · Macildowie are pleased to working alongside a fantastic business in Long Eaton to recruit additions to their **Customer Service** team as **Claim Handler**. · This is a **full-tim ...
-
Claims Handler
1 week ago
Midlands Response Nottingham, United KingdomClaims Handler · **Responsibilities** · - Book diary appointments and plan works in assigned designated postcode areas · - Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules. · - Receipt and logging of ...
-
Claims Handler
1 week ago
Midlands Response Nottingham, United KingdomClaims Handler · **Responsibilities** · - Book diary appointments and plan works in assigned designated postcode areas · - Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules. · - Receipt and logging of ...
-
Claims Handler
3 weeks ago
Marley Risk Consultants Ltd Nottingham, United Kingdom**JOB DESCRIPTION - Property Claims Handler** · - **Job Location**:_ · - Nottingham · - **Job Type**:_ · - Full-time (Mon-Fri). · - **The Role**:_ · - Manage a portfolio of Latent Defect Claims on a delegated authority basis, handling claims valued at up to £250,000 (depending up ...
-
Claims Handler
2 weeks ago
Sky Recruitment Solutions Nottingham, United Kingdom**Claims Handler** · Up to £30,000 DOE | Permanent | Colwick · **Due to limited public transport links it is highly desirable for you to drive and have your own car.** · **About The Role** · Capella Professional are proud to be working with an established, family run commercial i ...
-
Claims Handler
2 days ago
STRIDE RESOURCE MANAGEMENT LTD Nottingham, United KingdomClaims Handler - Nottingham based · Salary to £25k depending on experience · Hybrid working - 2 days in the office, 3 from home · A career awaits for an experienced Claims Handler, looking to either join a growing Property team, or looking to make the transition into Property cla ...
-
Claims Handler
5 days ago
AmTrust International Nottingham, United KingdomWe are looking for a Claims handler to join us on a 12 months FTC. · We have an exciting opportunity for you to join our dynamic team at AmTrust International in our Nottingham offices. · As a Claims handler you will be responsible for managing a portfolio of property insurance c ...
-
Claims Handler
4 days ago
Pargeter & Associates Nottingham, United KingdomRole: Claims Handler · Location: Colwick, Nottingham, NG4 2JY · Job type: Permanent · **Salary**: £25,000 to £30,000 · Industry: Insurance (Broker Claims Commercial) · **The Company**: · We are a family run commercial insurance broker based in Colwick, Nottingham. As a result of ...
-
Claims Handler
6 days ago
Macildowie Recruitment and Retention Nottingham, United Kingdom**Claims Handler · Long Eaton, Nottingham · Temp to Perm · £10ph // £19,000.00 · Immediate Start** · Macildowie are pleased to working alongside a fantastic business in Long Eaton to recruit additions to their **Customer Service** team as **Claim Handler**. · This is a **full-tim ...
-
Claims Handler
1 week ago
Macildowie Recruitment and Retention Nottingham, United Kingdom**Claims Handler · Long Eaton, Nottingham · Temp to Perm · £10ph // £19,000.00 · Immediate Start** · Macildowie are pleased to working alongside a fantastic business in Long Eaton to recruit additions to their **Customer Service** team as a **Claims Handler**. · This is a **full- ...
Complaints and Claims Handler - Nottingham, United Kingdom - Tate
Description
Job Title: Complaints & Claims Handler (9 month FTC)
Location: Nottingham City Centre (fully office based)
Hours: Monday to Friday, 9am- 5pm
Salary: 24, ,000 per annum depending on experience
We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract.
Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines.
Responsibilities include:
Key Skills:
Benefits:
Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
