Jobs

    Customer Support Executive - Glasgow, United Kingdom - Utility People

    Utility People
    Utility People Glasgow, United Kingdom

    2 weeks ago

    Default job background
    permanent Customer Service / Support
    Description

    Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, are seeking Customer Support Executives to support the growth of their business. As a Customer Operations Executive, you'll contribute to the support of a portfolio of B2B clients in the Energy and Water sectors. Your responsibilities will include validating invoices, addressing queries, facilitating contract transfers, and promptly handling complaints to ensure a smooth end-to-end customer experience. Are you enthusiastic about delivering outstanding customer service, possess keen attention to detail, adept at resolving queries, and have a flexible approach to work? If so, apply today

    Key responsibilities:

    • Delivery of Bureau Services - invoice validation, queries, contract transfers and portfolio management.
    • Liaise with the Team Manager and Account Managers to resolve any client queries quickly
    • Manage client complaints/queries ensuring query resolution procedure is followed
    • Manage the acceptance process and support successful registration of supplies
    • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan

    Skills and experience required:

    • Degree level education or equivalent industry experience
    • Experience of inputting data and using databases on a day-to-day basis
    • Solid analytical skills to absorb complex data around energy tariffs & legislative requirements
    • Good administration skills and attention to detail
    • Competent in Excel (intermediate to advanced level) and competent in MS Word and Outlook

    Ref: AK-14758

    Role: Customer Support Executive (energy / utilities)

    Location: Hybrid - Cumbernauld, Glasgow

    Salary: £24k - 27k DOE plus bonus

    Benefits: Private healthcare + pension + flex working + investment in personal and professional development.



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