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    Client Service Director - Salford, Greater Manchester, United Kingdom - PA Media Group

    PA Media Group
    PA Media Group Salford, Greater Manchester, United Kingdom

    3 weeks ago

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    Description

    StreamAMG enables organisations across sports, media and betting to deliver live and on demand video content at scale and offer exceptional streaming experiences.

    Recognised as a leader in video technology, live streaming and sports OTT, every year we deliver over 15,000 live events worldwide, and as part of our full end-to-end OTT service, provide our customers and their fans with the highest quality and most reliable viewing experience.

    This brand-new platform offers our clients a complete solution to manage, monetise, and protect their content while keeping their audience fully engaged.

    Join Stream AMG as our Client Services Director, where your skills will be the driving force behind our success.

    To craft and execute impeccable strategic client service plans that not only meet but exceed client expectations. it's about showcasing your prowess in building lasting connections and delivering results that resonate on a global scale.

    As the guardian of our customer portfolio, you'll oversee our customer success function, ensuring every interaction is a step towards positive revenue growth and enhanced business efficiency.

    Lead a client services team supporting over 50 sports rights holders, rights owners and clubs
    Directly manage named key customer accounts, building and maintaining close relationships to help both customer and StreamAMG benefit from long term partnerships

    Strategically support and advise customers in the world of digital, media rights and monetisation and ensure they are supported with StreamAMG's products and services to meet their business goals.

    Collaborate with internal teams and Stream AMGs Senior Leadership Team to create, develop and implement strategic plans to drive client service excellence
    Lead and inspire a team of customer success professionals, fostering a culture of excellence, collaboration and innovation
    Stay abreast of industry trends and, competitor activities and market dynamics to identify opportunities for business growth and driving business efficiency

    Work closely with CEO, Head of Sales and Director of Product to support new business development and ensure products and services match customer needs, now and in the future.

    To be successful in this role you'll need experience in digital and / or sport, providing digital, technical and/or SaaS solutions to enhance and maintain customer accounts (can be on customer or supply side).

    Strong industry networks across sport and technology

    In addition to a competitive salary and benefits you can also expect to work with a great team who support one other and celebrate success.

    Competitive salary and OTE
    ~ Private Medical Cover
    ~5 weeks holiday in addition to 8 public holidays
    ~ Holiday purchase scheme
    ~ Enhanced pay for maternity, paternity and adoption leave
    ~ Company Pension
    ~ Life Assurance (4x salary)

    Inclusion.
    We recognise the importance of a healthy work life balance and positively encourage agile working.

    We are always open to discuss an individual's flexible working needs so please speak to us during the recruitment process to understand what this could look like for you.

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