- Provide customer service to efficiently and politely deal with all enquiries and requests for attention from customers
- Liaise with engineers to ensure Job sheets are complete and accurate
- Collation of all information required for contractual reports in a timely manner to allow review and editing by service manager and engineers before submission.
- Order, rReceipt and label spare parts and other goods on delivery and create a delivery note as parts, goods and other services are received.
- Check service reports from subcontractors and log / store the data as necessary.
- Complete orders log, and identify new vendors for onboarding and ordering systems
- Use of IT systems to include the e-Quip,. SharePoint and SAP systems to provide, monitor and report data
- To assist with updating assets on e-Quip to ensure accuracy of information
- Distribution of all monthly and ad-hoc training, collecting, updating tracker and reporting of information.
- Operate as part of the helpdesk team.
- Comply with safe systems of work at all times
- Provide other administrative support where required.
- Previous experience in an administrative role, experience in a busy customer service environment.
- Experience of being proactive and reactive
- Attention to detail and accuracy.
- Good IT skills with the ability to use MS Office (Word, Excel, and Outlook)
- Excellent written and verbal communication skills and experience of composing and responding to emails.
- Ability to prioritise own workload and work to strict deadlines
- A flexible "can do" attitude is required for this role.
- Self-starter and self-motivated with ability to prioritise and schedule work under conflicting pressures
- Previous experience of Customer Service where engineers provide services
- Previous experience using SharePoint and asset management systems
- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company.
-
Service Coordinator
3 weeks ago
Sodexo Harlow, United KingdomJob Introduction As a **Service Coordinator** at Sodexo based within MTS in **Harlow**, you're also a team player and key Administrator. Your passion for providing professional administrative support to the Service Centre staff will ensure you build long term relationships with c ...
-
Patient Service Coordinator
1 week ago
Proactive Workforce Solutions Harlow, United Kingdom**Proactive Workforce Solutions** are currently recruiting **Patient Services Coordinators** to work with one of our clients based in Harlow, all these roles are on a 12 week temp to perm basis. · **Job Purpose**: · **Main Responsibilities**: · - Proactively communicate with pati ...
-
Customer Service Coordinator
4 days ago
Newman Office Personnel Harlow, United KingdomJob Description: Customer Service Coordinator · First point of contact and project admin for contract and site staff · - Liaised and managed diaries for team of Engineers and booking on site · - Establish the requirements of each call out required · - Prepare documentation and us ...
-
Patient Services Coordinator
4 days ago
The Dove Partnership Harlow, United KingdomPatient services coordinator · Harlow · - Pinnacles · £10.50p/h · I am looking for people to join a leading global healthcare company as a patient services coordinator. · The company work in close partnership with the NHS and pharmaceutical companies to provide a huge range of ca ...
-
Service Coordinator
2 weeks ago
Vending Sense Hoddesdon, United Kingdom**Installations Coordinator** · **What we are looking for.** · You should be an organised, enthusiastic individual who is passionate about logistics and providing an excellent service to the customer - whether the going is smooth or tough. We want you to be customer obsessed to i ...
-
Service Coordinator
2 weeks ago
Concept Epping, United Kingdom**Service Coordinator (Fire & Security) - £33k - Essex** · **Main duties;** · - Logging information onto our CRM system and maintaining accurate records. · - Ordering parts and equipment for jobs, issuing purchase orders and tracking deliveries. · - Booking appointments with clie ...
-
Service Coordinator
2 weeks ago
Newman Office Personnel Bishop's Stortford, United KingdomNEW ROLE A great opportunity to progress your career within a highly successful organisation. · Booking out contract and engineers for on site works. · Use of internal system Word Excel and Outlook · Taking queries and customer calls, logging details into the system · Processing ...
-
HR Service Coordinator
3 weeks ago
VolkerWessels Hoddesdon, United KingdomLocation: Hoddesdon, Hertfordshire · 12 month maternity cover · All great things start somewhere, and here at VolkerWessels UK they start with you. We're looking for capable, down-to-earth people with an appetite for exciting challenges. · VolkerWessels UK is a multidisciplinary ...
-
Customer Service Coordinator
3 days ago
Fawkes and Reece Epping, United KingdomA housing developer are currently looking to source an experience customer service coordinator to be based at their office in Epping · Day to day duties · - Taking incoming & outgoing calls from residents · - Being aware of the property warranty so that you are able to diagnose d ...
-
HR Service Coordinator
4 days ago
VolkerWessels Hoddesdon, United KingdomLocation: Hoddesdon, Hertfordshire · 12 month maternity cover · All great things start somewhere, and here at VolkerWessels UK they start with you. We're looking for capable, down-to-earth people with an appetite for exciting challenges. · VolkerWessels UK is a multidisciplinary ...
-
Customer Service Coordinator
1 week ago
FW Recruitment Bishop's Stortford, United Kingdom**Customer Services Coordinator - Bishops Stortford** · **Working Hours Mon -Friday 8.45am -5.00pm (1 hour lunch)** · **Benefits**: · **Up to 10% bonus annually (dependant on company performance)** · **25days annual leave plus paid bank holidays** · **An extra day off on birthday ...
-
Service Desk Coordinator
2 weeks ago
DMG Delta Ltd Bishop's Stortford, United Kingdom**Do you have scheduling experience?** · **Have you used Big Change software?** · **Do you come from a building services background?** · **DMG Delta Ltd **is a well-established and growing organisation within the HVAC industry, providing first class planned and reactive maintenan ...
-
Service Desk Coordinator
2 weeks ago
DMG Delta Ltd Bishop's Stortford, United Kingdom**Do you have scheduling experience?** · **Have you used Big Change software?** · **Do you come from a building services background?** · **DMG Delta Ltd **is a well-established and growing organisation within the HVAC industry, providing first class planned and reactive maintenan ...
-
Service Coordinator
3 weeks ago
HUC Welwyn Garden City, United KingdomHUC is at the forefront of change and innovation in the health sector. Were passionate about patient care and we have established a strong track record in delivering pioneering services. · To work with the team to ensure smooth running of the Acute in Hours Visiting Service in Ea ...
-
Service Coordinator
2 weeks ago
Waltham Forest GP Federated Network Waltham Forest, United Kingdom**Waltham Forest Primary Care Networks** · **Job Description · - Service Coordinator** · **Job title: Service Coordinator (NHS AFC - Band 5 equivalent)** · **Accountable to**:Director of Finance & Operations/ Clinical Director · **Report to**:Senior Management · **Location/Site** ...
-
Service Coordinator
2 weeks ago
HUC Welwyn Garden City, United KingdomHUC is at the forefront of change and innovation in the health sector. We're passionate about patient care and we have established a strong track record in delivering pioneering services. · To work with the team to ensure smooth running of the Acute in Hours Visiting Service in E ...
-
Service Coordinator
3 weeks ago
Herts Urgent Care Welwyn Garden City, United KingdomHUC is at the forefront of change and innovation in the health sector. We're passionate about patient care and we have established a strong track record in delivering pioneering services. · To work with the team to ensure smooth running of the Acute in Hours Visiting Service in E ...
-
Service Coordinator
3 weeks ago
Mid and South Essex NHS Foundation Trust Chelmsford, United KingdomMid and South Essex NHS Foundation Trust are recruiting for a Service Coordinator to join our team based at our Broomfield Hospital site. · Our fantastic team are responsible for ensuring the smooth running of the Pain department and the management of complex patient pathways. · ...
-
Service Coordinator
2 weeks ago
Mid and South Essex NHS Foundation Trust Chelmsford, United KingdomMid and South Essex NHS Foundation Trust are recruiting for a Service Coordinator to join our team based at our Broomfield Hospital site. · Our fantastic team are responsible for ensuring the smooth running of the Pain department and the management of complex patient pathways. · ...
-
Service Coordinator
2 weeks ago
London Borough of Redbridge Ilford, United Kingdom**Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.** · *** · **We're one ...
Service Coordinator - Harlow, United Kingdom - Sodexo
Description
Job Introduction
As a Service Coordinator at Sodexo based within MTS in Harlow , you're also a team player and key Administrator. Your passion for providing professional administrative support to the Service Centre staff will ensure you build long term relationships with customers, subcontractors, and staff ensuring responsiveness and support to customers. This is a chance to make a positive impact, all while getting an opportunity to advance your career with a global leader in services Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.In this role you'll be key to ensuring all data is accurately recorded on our database in a logical and meaningful way. You'll manage the admin hub inbox and dedicated phone line for our clients and customers ensuring any queries are resolved and the best possible service is provided.
This is a busy role where you'll use your data input, administration, and organisational skills to really make a difference to the working environment for all our staff.
MTS Health, a Sodexo Company is a market leader in the provision of Equipment Advisory and Clinical Technology Services to the NHS and Private Sector.
Main Responsibilities What you'll do:
