- A Level / Diploma Level 3 or 1st Line Support Experience
- Demonstrate commitment to ongoing personal development
- Good standard of basic education
- HND Computer Studies or equivalent
- ITIL Foundation Qualification
- Experience of working within an office environment.
- Proven experience of working in a customer focused environment.
- Good knowledge of the MS Office Suite of products
- Experience in delivering IT facilities
- Experience of working within service desk environment
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Experience of working within the NHS
- Ability to provide an effective desktop support service.
- Good knowledge of Windows Desktop platforms such as Windows 7 and 10
- Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
- Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
- Good interpersonal and communication skills (written, verbal, electronic).
- Must have good attention to detail.
- Have a customer oriented approach.
- Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
- Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
- Good organisational skills
- Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures
- Ability to communicate complex information to all levels of staff.
- Proven track record of working as part of a team.
- Good knowledge of the MS Office Suite of products.
- Broad understanding of IT Technologies
- Knowledge of current NHS Information Technology issues, standards and procedures.
- Flexibility of working hours
- Well motivated
- Able to work on own initiative.
-
Service Desk Technician
3 weeks ago
Adria Solutions Ltd Manchester, United KingdomService Desk Technician · On behalf of our award-winning client based in Manchester, we are recruiting a talented Service Desk Technician. As Service Desk Technician, you will take pride in providing excellent customer service for all employees related to technology-related reque ...
-
Service Desk Technician
1 week ago
ITECCO Stockport, United KingdomRole: Service Desk Technician · **Salary**: £25,000 - £27,000 · Location: Stockport, Greater Manchester · I am working with a well-established Managed Service Provider located in Stockport who are currently undergoing an exciting time of growth. My client are looking to add a Ser ...
-
Service Desk Technician
5 days ago
Context Recruitment Limited Manchester, United Kingdom**Service Desk Technician** · An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based just outside of Manchester. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this well- ...
-
Support Desk Technician
1 week ago
ITECCO Stockport, United Kingdom**Support Desk Technician £26,000 Stockport** · A brand-new exclusive opportunity to join a growing technology business in Stockport. My client are looking for passionate service desk engineers to join their team on a permanent basis. · **Benefits for the Support Desk Technician* ...
-
1st Line Service Desk Technician
1 week ago
Major Recruitment Preston, United KingdomMajor Recruitment are currently recruiting for a **permanent 1st Line Service Desk Technician**for their client who is a company delivering Unified Communications & Managed Services to a range of clients in the SME, corporate and public sectors. · **About the company**: · There h ...
-
IT Support Engineer
3 days ago
First Military Recruitment Bolton, United Kingdom**LB95**: IT Support Engineer · **Location**:Bolton · **Salary**:£21,000 · **Overview**: · First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a IT Support Engineer. · Providing technical help / assistance on Elect ...
-
IT Service Desk Technician
1 week ago
British Engineering Services Manchester, United KingdomThe BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services. · We've gone from strength to strength over recent ...
-
IT Service Desk Technician
1 week ago
BES Group Manchester, United KingdomThe BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services. · We've gone from strength to strength over recent ...
-
Lead Eningeer
3 weeks ago
Integral UK North West, United KingdomIntegral are looking for an experienced Lead engineer to join our Corporate team. You will be responsible for multiple sites across the North West of England. · **Key Responsibilities** · - Assist in co-ordinating and control of the Shift Engineers and Day Technicians. · - PPM Co ...
-
IT Service Desk Technicians
1 week ago
Quadris Ltd Stockport, Greater Manchester, United KingdomIT Service Desk Technician - Graduate Level · Summary: · The key purpose of the job is to provide solutions to customers' more common IT problems by taking ownership of service requests with clear customer communication, and delivering exceptional levels of service through mana ...
-
Desk Adjuster/Adjuster Technician
1 week ago
I4 Manchester, United Kingdom Full timeDesk Adjuster/Adjuster Technician · Job Type: Full Time, Permanent · Location: Manchester · Salary: Competitive · Benefits · A competitive base salary based on your level of experience & qualifications. · Contributory Company Pension. · Car or Car Allowance options. · Life assura ...
-
ICT Service Desk Technician
3 weeks ago
British Engineering Services Manchester, United KingdomThe BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services. · We've gone from strength to strength over recent ...
-
Inventory & Supply Chain Co-ordinator
1 week ago
Field Service Solutions Bury, United Kingdom_**About us**_ · We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in ...
-
Inventory Controller
2 weeks ago
Field Service Solutions Bury, United Kingdom_**About us**_ · We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in ...
-
IT Service Service Desk Support Technician
3 weeks ago
Hays Technology Liverpool, United KingdomAre you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? You will be working for an organisation operating in the public sector - they have a significant impa ...
-
Inventory Controller
1 week ago
Field Service Solutions Bury, United Kingdom_**About us**_ · We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in ...
-
IT Service Service Desk Support Technician
1 week ago
Agilisys Rochdale, Greater Manchester, United KingdomDivision: IT Shared Services – Service Desk · Service Desk Team Lead · • Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? · • Do you have a passion for helping clients harness the power ...
-
Service Desk Agent
2 weeks ago
Greater Manchester Mental Health NHS Foundation Trust Prestwich, United KingdomDo you have a background in customer service and a good understanding of fundamental IT principles? · If so, a vacancy has arisen for a Service Desk Agent to join our busy IT Help Desk within the IM&T Department located at the Prestwich site of Greater Manchester Mental Health NH ...
-
Service Desk Agent
1 week ago
Greater Manchester Mental Health NHS Foundation Trust Prestwich, United KingdomDo you have a background in customer service and a good understanding of fundamental IT principles? · If so, a vacancy has arisen for a Service Desk Agent to join our busy IT Help Desk within the IM&T Department located at the Prestwich site of Greater Manchester Mental Health NH ...
-
IT Service Service Desk Support Technician
6 days ago
Redefined Ltd Manchester, United KingdomService Desk Analyst · Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to ...
IT Service Desk Technician - Bolton, United Kingdom - Bolton NHS Foundation Trust
Description
Job summary
IT Service Desk Technician - Band 3
An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes.
Main duties of the job
IT Service Desk Technician
Here at Bolton NHS Foundation Trust our non-clinical and clinical teams work hand-in-hand to ensure the best care for the people of Bolton. This includes our dedicated in-house IT team and we have an opportunity for someone, with the right technical skills, and a real passion for innovation and brilliant customer service, to join that team as IT Systems Engineer.
Based at the Royal Bolton Hospital site, you will help provide technical support services to 7,500 users over 25 sites, ensuring that those services are efficient and responsive to the needs of the Trust. This is a busy service giving you exposure to a wide range of technical infrastructure and advanced technologies; building on that exposure we will ensure that the role provides you with a comprehensive and structured career path and development plan.
The requirements for the role are outlined in the attached Job Description and Person Specification and we would ask you to consider these before applying for the role. Most importantly you will be a great communicator and team player; and someone who fits in really well with our established team who are seen as subject experts providing a helpful and friendly service.
We hope the above has encouraged you to join a high-performing IT team in an equally high-performing Trust We look forward to hearing from you.
About us
An inclusive, supportive environment with a friendly atmosphere.
This is the perfect way to start your career in IT.
The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.
Job descriptionJob responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Knowledge
Essential
Desirable
Other
Essential