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ICT Service Desk Technician - Manchester, United Kingdom - British Engineering Services
Description
The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services.We've gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group.
We're private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry.
We're innovative and forward thinking and have the awards to prove it, but most of all we're focused on helping make sure our customers leave nothing to chance.
Our head office is based in central Manchester and is the home to many of our central functions.To support our continued ambitious growth plans, we are delighted to be recruiting for an IT Service Desk Technician to join our fantastic IT team.
An opportunity has arisen for a talented IT Service Desk Technician to become part of a newly formed internal IT Service Desk function in a well-established business.
As an IT Service Desk Technician, you will be the first point of contact for users seeking technical assistance within the business.
You will provide support and troubleshooting services related to computer systems, hardware, and software issues along with building and provisioning IT hardware for new starters and device replacements.
Your role is crucial in ensuring efficient and effective resolution of IT-related problems to minimise downtime and maintain productivity across the organisation.
Minimum 3 years work experience in a technical IT support role, preferably in an IT service desk or 2nd line support environment.
Strong working knowledge and support experience of Microsoft Windows 10 & 11 operating systems, Microsoft Office applications and Microsoft 365 technologies such as Teams, OneDrive, Sharepoint Online, AzureAD (Entra) and Microsoft Endpoint Manager (Intune) incl.
Good working knowledge of IT security principles.Knowledge of IT networking and troubleshooting connectivity issues.
Familiarity with IT service management tools (e.g., ServiceNow, FreshDesk, MS Dynamics).
Certifications Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.
First-Line Support:
Serve as the initial point of contact for users seeking technical assistance via phone, email, chat or in-person.
Troubleshooting:
Diagnose and resolve technical hardware and software issues, including laptops, tablets, desktop PC's, printers, mobile devices, and applications.
Ticket Management:
Log all incidents and service requests accurately using the IT service management system. Provide guidance and assistance to end users on the proper use of IT equipment and software applications.
Hardware and Software Setup:
Assist with the setup, configuration, and installation of computer hardware, peripherals, and software applications for both new starters and existing employees.
IT Asset Management:
Ensure that all IT assets are entered and kept up to date in the IT asset management system, processing new, returned and broken hardware accordingly.
User Access Management:
Manage user accounts, permissions, and access rights based on established security policies and procedures.
Software Updates and
Patch Management:
Ensure that systems are up to date with the latest software patches, upgrades, and security updates.
Collaboration:
Work closely with other internal IT teams and third party suppliers, including End User Compute, Infrastructure and Application Support functions to resolve complex issues and implement solutions.
Training and Education:
Conduct training sessions and create user guides to empower users to troubleshoot common technical issues independently.
Project Engineering:
Where required, provide engineering assistance for project related activity, such as the integration and onboarding of newly acquired businesses into the group central IT support model.
A competitive salary~ Development opportunities across the business
~ Discretionary annual company bonus and yearly salary review
~25 days leave per year plus bank holidays (and an extra day off on your birthday to celebrate you)
~ Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
~ The support of a superb employee assistance programme
~ Electric vehicle salary sacrifice scheme
~ Employee Suggestion programme, because we value input from everyone in the BES Group
~ Up to 10% pension
We're all about diversity and inclusion and that means we want our people to be themselves.
