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IT Support Technician
1 day ago
Allegiance Technology Manchester, United Kingdom**IT Support Technician · Role**:IT Support Technician** · Location**:Manchester City centre** · Salary**:£22,000 - £26,000 · A Law firm who are nationally recognised for being one of the very best in the UK (and have the awards to prove it) are looking to add to their technical ...
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IT Support Technician
8 hours ago
One Education Manchester, United Kingdom**Permanent - 35 hours per week** · Here at One Education, we're looking to appoint a highly motivated IT Support Technician to deliver smooth IT support services on our behalf. · Joining us as IT Support Technician, you will provide first and second line support to our customers ...
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IT Support Technician
6 days ago
IT Talent Solutions Ltd Manchester, United KingdomIT Support Technician (including weekend work) required for my client based in either Bracknell / Milton Keynes / Crawley / Manchester · This is a hybrid role - 2 days IN 2 days OUT · Salary is £35k · SHIFTS: · 4 days on / 3 days off - This will include weekends (Saturday & Sunda ...
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Trainee IT Support Technician
1 day ago
Pareto Manchester, United KingdomJob Title: Trainee IT Support Technician · Location: Manchester · **Salary**: £20-£22k starting salary · REF: J13389 · Sector: IT · Pioneers in their field, our client are a leading Tech organisation offering cloud support and services to businesses across a magnitude of sectors ...
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Trainee IT Support Technician
1 week ago
Pareto Manchester, United KingdomJob Title: Trainee IT Support Technician · Location: North Manchester · **Salary**: £18-£20k starting salary · REF: J13555 · Sector: IT · Pioneers in their field, our client are a leading Tech organisation offering cloud support and services to businesses across a magnitude of se ...
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Design Support Technician
2 days ago
Cadent Greater Manchester, United Kingdom**Description** · **Design Support Technician** · **Permanent** · **Worsley, Greater Manchester base** · **Salary from £23,994 to £28,229 depending on skills & experience** · **The Opportunity** · To work within the Investment Programme Management (IPM) team to provide administra ...
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Customer Support Technician
8 hours ago
Uniting People Manchester, United KingdomSalary: £23,000 · Hours: Monday to Friday - 8am to 4.30pm/ 9.30am to 6pm · Location: Trafford Park · We are recruiting for a dominant player within the UK communications market, our client offers a wide range of services to their customers such as Ethernet, Broadband, Network and ...
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2nd Line Support Technician
1 week ago
Simpson Judge Ltd Manchester, United Kingdom2nd Line Support Technician - Cheadle · Looking for a career in IT Infrastructure? · Ready to take the next step? · This is a full time; permanent role within the Technical Services team of the IT department. · Working as part of a busy, multinational business you will be part of ...
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First Line Support Technician
8 hours ago
Reed Talent Solutions Manchester, United KingdomWe are working with Transport for Greater Manchester (TfGM) to find a Support Engineer to join the Serviceline team on a temporary basis. · **Length of role**: Initial end date of 31/03. · **PAYE rate**: £12.04 per hour · **Working arrangements**: Serviceline operational hours ar ...
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IT Support Technician
6 days ago
Pearson Manchester, United Kingdom Full timeOur Organisation · Pearson VUE () has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in d ...
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IT Support Technician
6 days ago
Assessment & Qualifications Manchester, United Kingdom Paid WorkOur Organisation · Pearson VUE ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in dev ...
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IT Support Technician
2 weeks ago
Pearson Manchester, GBR, United Kingdom Paid WorkOur Organisation · Pearson VUE ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in dev ...
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Apprentice IT support Technician
2 days ago
Just Childcare Manchester, United Kingdom permanentA BIT ABOUT US · Partou UK, a leading childcare provider, is on an exciting growth journey following the merger of Just Childcare and All About Children. With a commitment to providing high-quality care and learning experiences, Partou UK is set to become one of the largest child ...
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Technician (Technical Support Technician)
16 hours ago
Search Talent Manchester, United KingdomJob Description A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a Da ...
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Support/ Repair Technician
2 weeks ago
The Hut Group Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers . Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
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Maintenance Support Technician
1 week ago
THG Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers.Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our c ...
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Apprentice IT support Technician
1 week ago
Just Childcare Greater Manchester, United KingdomA BIT ABOUT USPartou UK, a leading childcare provider, is on an exciting growth journey following the merger of Just Childcare and All About Children. With a commitment to providing high-quality care and learning experiences, Partou UK is set to become one of the largest childcar ...
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Information Technology Support Technician
3 days ago
Search Talent Manchester, United KingdomJob Description · A Brand New role has become available for a growing tech firm for a fully remote IT Support Engineer. This is a specialist MSP client who offer a range of cloud and networking support services to a range of healthcare clients based across the globe. They have a ...
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Technician / Project Support Engineer
2 weeks ago
Ford & Stanley Talentwise Greater Manchester, United KingdomFord & Stanley are looking for a high-level rail Technician to become a Project Support Engineer. This opportunity will provide a partial move away from the tools, taking on more responsibility and a step into a dual role both on the tools and office based. · This could also be ...
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Information Technology Support Technician
1 week ago
Maxwell Bond® Manchester, United Kingdom Full timeRole: IT Support TechnicianLocation: Greater ManchesterSalary: £30,000 - £32,000Are you the right candidate for this opportunity Make sure to read the full description below. · Are you an IT Support Engineer or local to Greater Manchester looking to join a leading IT Specialist i ...
IT Service Service Desk Support Technician - Manchester, United Kingdom - NCC Group
Description
Manchester Service Desk Analyst (6 month FTC)a global community of talented individuals working together towards a safer future.
We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.
Take a look at our website here to learn more about why we're one of the leading global Cyber Security and Risk Mitigation business...
Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents, changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements.
You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally.
To provide first/second line technical support for all incidents, service requests, tasks and change requests.Asset management & Ticket management.
Provide and maintain a high degree of customer service for all support queries.
Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales.
Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change requests, tasks and project requests and ensuring they are handled in an effective manner and progressed to resolution.
To ensure all Client support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes.
To log and maintain details of all NCC Group hardware coming into and leaving the base office in the Asset Tracker sheet in accordance with the NCC Group Equipment Order and Dispatch process.
You might be required to attend other sites for installs, testing and training where necessary.To carry out in-house testing on all hardware, products, and services where necessary.
To ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults.
A service desk analyst interacts with customers. Asset and configuration management. You can track, log and correct information to protect assets and components. (Continual service improvement. You can support specific activities to improve development processes. Customer service management. You can resolve user requests to a minimum of the agreed service level agreement. Service focus. You know about different products and services. (Service reporting. You can add a commentary that provides an interpretation for the data set. (You have an awareness or understanding of user experience analysis and its principles.If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
