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    IT Service Service Desk Support Technician - Liverpool, United Kingdom - Hays Technology

    Hays Technology
    Hays Technology Liverpool, United Kingdom

    1 week ago

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    Description

    Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment.

    Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.
    As a Service Desk Analyst, you will be the first point of contact for our internal users. To deliver exceptional customer service while resolving technical issues efficiently. Respond to user requests via email or phone, following established request fulfilment and incident management processes.

    Troubleshooting and Support:

    Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).


    Collaboration:
    Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.
    Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
    Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
    Active Directory administration, Office 365 and Windows troubleshooting skills,
    Excellent telephone manner and customer service skills,
    You will be offered a 2-month contract in Liverpool City Centre starting immediately. 44 per hour PAYE with Hays.

    Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

    By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)#J-18808-Ljbffr
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