- Provide practical advice and support to users of IT systems.
- Provide support and advise of Server and Infrastructure systems.
- Provide project support for Infrastructure projects.
- Installation of Hardware, Server, Infrastructure and Software.
- Repairs and maintenance of end user IT equipment.
- Documentation of procedures and all activity.
- IT Project Management support.
- Administrate clinical and non-clinical applications and clinical network integrated devices.
- Provide specialist IT Relationship management with departments and wards.
- Take the lead on specific project tasks under the management of Senior Support Specialists and other senior Digital Healthcare personal such as project managers or senior team.
- Take the day-to-day lead with regards to communication and escalation for defined clinical or administrative locations.
- Must have relevant technical degree or equivalent qualification or relevant experience in an technical support role
- Microsoft Certified Professional - Associate in Desktop or Infrastructure
- Advanced European Computer Driving Licence (ECDL) or MOS equivalent
- Prince 2 or ITIL Foundation Qualification
- Provide out of hours/on call support as required
- Flexible approach to working various shift patterns and expectation to work across multiple sites and travel where appropriate to represent the organisation
- Diagnosing faulty equipment, PC's and peripherals and be able to use specialised diagnostic software together with the ability to problem solve/repair
- Experience of connecting PC's and peripherals to networks
- Experience of using Microsoft Windows and Office products to able to fully support end users
- Must have experience of creating documentation to agreed standards
- Must have sufficient expertise to be able to provide advice to staff on the purchase of suitable hardware and software for PC / networked systems as per organisational specifications
- Experience of installing, configuring, and maintaining software
- Excellent planning and organisational skills
- Ability to prioritise work and meet deadlines, including the ability to work under pressure to reactive support situations
- Training of end users both technical and non- technical informatics solutions
- Experience of maintaining appropriate ITSM software
- Ability to work under pressure to agreed timescales and in a busy environment
- Ability to organise and prioritise own workload effectively and efficiently
- Very effective written and verbal communication skills
- Highly motivated and reliable
- Positive, flexible, good team member with "can do" attitude
- Self-starter with confidence to work with limited supervision and use of own initiative
- Excellent technical, analytical, and problem-solving skills
- Flexible approach to work and the ability to cope with change management
-
IT Support Technician
1 week ago
Allegiance Technology Liverpool, United KingdomIT Support Technician · Liverpool · £26,000 DOE · Currently working as an IT support technician, but beginning to get a bit bored of the same old support duties, customers and tech stack? If so, I am currently working with an established software company based in the heart of Liv ...
-
1st Line IT Support Technician
1 week ago
Curveball Solutions Liverpool, United Kingdom**1st Line IT Support Technician** · **Location**: Liverpool L33, Office Based only. · **Salary**: £20,000 per annum. · **Contract**: Full time, permanent. · **IT Support Technician - About the role** · This is a great opportunity to join our existing team within a well-establish ...
-
Mobile Support Pest Technician
6 days ago
PDA Search and Selection Ltd Liverpool, United Kingdom**Job Title: Mobile Pest Control Technician** · **Location: Covering Cheshire, Merseyside and North Wales · **Salary:£30,319.90per annum (Inclusive of Standby allowance)** · **Benefits: Company Vehicle, company pension scheme, BUPA (single cover), 33 days holiday (including bank ...
-
IT Support Technician
21 hours ago
Recruitment Genius Wigan, United KingdomJob Title: IT Support Technician · Reporting to: IT Manager · Location: Standish, Wigan, WN6 · **Salary**: £22k to £27K - DOE · Hours: The role has two alternating shift patterns. Monday to Friday, 08:30 to 17:30 and Monday to Friday, 07:30 to 16:30 · The Company · We are one of ...
-
IT Support Technician
1 week ago
Recruitment Genius Wigan, United KingdomJob Title: IT Support Technician · Reporting to: IT Manager · Location: Standish, Wigan, WN6 · **Salary**: £22k to £27K - DOE · Hours: The role has two alternating shift patterns. Monday to Friday, 08:30 to 17:30 and Monday to Friday, 07:30 to 16:30 · The Company · We are one of ...
-
Gp IT Support Technician
2 days ago
Keystream Mold, United KingdomKeystream is looking to recruit two experienced IT Support Technicians for field IT work around North Wales for an NHS partner of ours. · We are looking for self-motivated, driven and autonomous Engineers for this 6 month contract based out of Mold. Ideally you'll have had some e ...
-
Deskside Support Technician
1 week ago
Survitec Birkenhead, United Kingdom PermanentVacancy Title : Deskside Support Technician · Vacancy Location: Birkenhead, Cheshire · Engagement Type: Permanent, Full-Time · Your Company · Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land ...
-
IT Support Engineer/technician
2 weeks ago
Scot Lewis Associates Liverpool, United KingdomIT Support Engineer / Technician - Liverpool - £27,000-£30,000 - Onsite · IT Support Engineer / Technician to join a UK leading wellbeing business based in Liverpool. They are a leader in their sector offering support, coaching to supply their services. They are growing consider ...
-
IT Support Engineer/technician
1 week ago
Scot Lewis Associates Liverpool, United KingdomJob Description IT Support Engineer / Technician - Liverpool - £27,000-£30,000 - Onsite · IT Support Engineer / Technician to join a UK leading wellbeing business based in Liverpool. They are a leader in their sector offering support, coaching to supply their services. They are ...
-
IT Support Engineer/technician
2 weeks ago
Scot Lewis Associates Liverpool, United KingdomIT Support Engineer / Technician - Liverpool - £27,000-£30,000 - OnsiteIT Support Engineer / Technician to join a UK leading wellbeing business based in Liverpool. They are a leader in their sector offering support, coaching to supply their services. They are growing considerably ...
-
Desktop Support Technician
2 weeks ago
University of Liverpool Liverpool, United Kingdom Full time, PermanentA PC Desktop Technician role accountable to the Desktop Support Manager. The role is to work within the Desktop Support team to implement and maintain customer focused support for the University PC Scheme. The role holder will be responsible for the installation and maintenance o ...
-
Senior field support technician
1 day ago
DVF Recruitment Liverpool, United KingdomJob Description · I am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest E ...
-
Senior field support technician
1 day ago
DVF Recruitment Liverpool, United KingdomI am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest England) when requi ...
-
IT Service Service Desk Support Technician
1 week ago
Hays Technology Liverpool, United KingdomAre you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? You will be working for an organisation operating in the public sector - they have a significant impa ...
-
IT Service Service Desk Support Technician
1 week ago
Picture More Ltd Liverpool, United KingdomAre you an IT Service Desk Analyst looking for a new challenge? · Are you seeking a permanent IT opportunity offering excellent training? · In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1 st line support for all te ...
-
IT Service Service Desk Support Technician
6 days ago
Picture More Ltd Liverpool, United KingdomIT Service Desk Analyst · Are you an IT Service Desk Analyst looking for a new challenge? · Are you seeking a permanent IT opportunity offering excellent training? · In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st ...
-
Multi-skilled Technician Electrician
1 week ago
Magenta Birkenhead, United KingdomFollowing a recent expansion of the business a fantastic opportunity has arisen for a Multi-skilled Technician (Electrician) to join our forward thinking, high performing and ambitious Responsive Repairs and EICR Team in Birkenhead. · **Salary**: £32,362 · **Status**: Permanent · ...
-
Workshop Technician
6 days ago
Kestrel Recruitment Ltd Birkenhead, United KingdomWorkshop Technician wanted in Tranmere Wirral Salary Upto 24/30K Plus Package · The Company · They are a well-established engineering company that designs and manufacture electro-mechanical safety equipment that is used in the UK and abroad. They offer all of their staff ongoing ...
-
Highway Maintenance Technician
2 days ago
Essential Employment Wirral, United KingdomHighway Maintenance Technician based in Wirral and the rate is £159.90 per day PAYE · This is a full time role working on a temporary contract. · Employer Reference: RQ743717 · Providing technical, financial, and commercial administration support for the highway service, to enabl ...
-
Multi-skilled Technician Electrician
1 week ago
Magenta Birkenhead, United KingdomFollowing a recent expansion of the business a fantastic opportunity has arisen for a Multi-skilled Technician (Electrician) to join our forward thinking, high performing and ambitious Responsive Repairs and EICR Team in Birkenhead. · **Salary**: £32,362 · **Status**: Permanent · ...
Senior IT Support Technician - Wirral, United Kingdom - Wirral University Teaching Hospitals NHS Trust
Description
Job summary
Please note there is a requirement for out of hours on call support in this post.
We are looking for a highly motivated, enthusiastic and technically capable individual to join the 3rd line Team within IT Services as IT Senior Support Technician working within the Server & Security team.
This is an exciting opportunity for a dynamic individual with a background in Windows, Linux Servers and Physical/Virtual Infrastructure with a passion for implementing and developing key infrastructure improvements to the trust.
The successful post holder will have a key role in the delivery and support of Server Infrastructure, Desktop Environments and Cyber Security Prevention across the Trust during a period of increased upgrade programmes throughout the trust at both Arrowe Park and Clatterbridge Hospitals.
Ability to drive and access to a vehicle is required with this position as support will cover multi-site in / out of hours.
Main duties of the job
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job descriptionJob responsibilities
Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.
Person SpecificationQualifications, Specific Experience & Training
Essential
Desirable
Other Requirements
Essential
Knowledge and Skills
Essential
Desirable
Personal Attributes
Essential