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    Senior Service Desk Engineer - London, United Kingdom - INFINITY GROUP

    INFINITY GROUP
    INFINITY GROUP London, United Kingdom

    1 week ago

    Default job background
    £40,000 - £52,500
    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    Senior Service Desk Engineer - Hybrid working with unlimited paid holiday

    About Infinity:

    Infinity Group are forward-thinking Microsoft Solution Partner. We provide award-winning IT Managed Support, Networking solutions, Digital Transformation and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base.

    What is it like working at Infinity?

    We understand the importance of work-life balance and flexible working, so our Managed Services team offers Hybrid or remote working. We are a close-knit team with a thirst for learning, who love autonomy and want to help our clients solve their business problems by thinking outside the box

    Why is this Senior Service Desk Engineer position a great opportunity?

    We are seeking a highly skilled and motivated Senior Service Desk Engineer to join our IT team. This role is ideal for someone who has a solid background in managing and troubleshooting a wide range of IT systems and technologies, with a particular focus on Microsoft 365, Active Directory, VMware, Veeam Backups and Replication, Backup Radar, Cisco Meraki, Sophos, and SANs. Experience with Connectwise and ITGlue is also preferred.

    What skills and working characteristics should this person have?

    • Strong hands-on experience with Microsoft 365, Active Directory, VMware, Veeam Backup, and replication technologies.
    • Proficient in managing network services and security configurations, particularly with Cisco Meraki and Sophos.
    • Excellent problem-solving skills and the ability to manage multiple tasks efficiently.
    • Strong leadership skills and experience in mentoring or leading a team.
    • Excellent communication and interpersonal skills.

    Desired skills:

    • Certifications in relevant technologies (Microsoft, Cisco, VMware, etc.) are preferred but not required.
    • Familiarity with IT service management software such as Connectwise and documentation tools like ITGlue.

    As a Senior Service Desk Engineer, you'll be responsible for:

    • Act as a point of functional escalation for the service desk and field engineers, providing expert guidance and support for complex issues related to Microsoft 365, Active Directory, VMware, and other critical systems.
    • Own the Problem Management process to identify, document, and resolve recurring issues permanently, thereby reducing the number of incidents.
    • Drive the automation of service desk tasks to enhance efficiency and accuracy, leveraging RMM Tools to streamline operations.
    • Continually update and maintain ITGlue documentation to ensure all technical and procedural information is accurate and easily accessible for the IT team.
    • Assist the Network Operations Centre (NOC) team with managing and resolving network-related tickets, especially those involving Cisco Meraki and Sophos systems, to ensure high availability and performance of networking infrastructure.
    • Develop and implement best practices and procedures to improve the overall operational efficiency of the service desk and NOC teams.
    • Collaborate with IT teams to facilitate the integration of new technologies and systems into the existing infrastructure.
    • Provide training and mentorship to service desk personnel, enhancing their skills and knowledge in managing and troubleshooting complex IT issues.

    Like the rest of the Infinity team, you'll benefit from:

    • The opportunity to work for one of the leading Microsoft partners in the UK.
    • Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
    • Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
    • A newly renovated office with a break-out area, decent coffee, and a pool table.
    • Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own 'Illuminate' Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don't want to be part of the fun and we include your partners too.

    What are the next steps?

    • Apply with your current resume or link to your LinkedIn profile directly on our careers page -
    • Have a quick call with Dom, Holly or Keiran (our intern recruiters), to go over the position in more detail and answer any questions you have.
    • 1st stage interview, usually via Teams.
    • 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.

    £40,000 - £52,500 a year

    #J-18808-Ljbffr
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