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    Senior Kaizen Office Business Partner - Brighton, East Sussex, United Kingdom - University Hospitals Sussex NHS Foundation Trust (279)

    University Hospitals Sussex NHS Foundation Trust (279)
    University Hospitals Sussex NHS Foundation Trust (279) Brighton, East Sussex, United Kingdom

    3 weeks ago

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    Description

    To support the Head of Strategy Deployment in the delivery of the PFIP, developing the overall Patient First Improvement System (PFIS) roadmap and taking shared operational responsibility for the design, development and delivery of the PFIS training programme. Responsible for provision of direct coaching to staff at a number of levels, including Divisional/Care Group Triumvirates and frontline/corporate services during their PFIS journey, supporting a culture of continuous improvement and developing PFIS maturity over time. Responsible for a sub team within the Kaizen Office/Strategy Deployment Team ensuring sufficient resource and capability are in place to deliver a variety of training offerings and improvement activity to support delivery of the Trusts Strategic Initiatives and Objectives.

    To work with the wider Improvement and Delivery Team, identifying opportunities for shared learning, alignment and development of services/staff.

    Main duties of the job Deliver difficult messages, some of which may be contentious nature such as new ways of working and improvement terminology. There will potentially be barriers to acceptance, as this will lead to different ways of working and challenging the status quo.

    Ability to communicate effectively with personnel at all levels throughout the Trust.

    Ensure communication and engagement plans are in place that facilitate the celebration of success, in particular graduation events, sharing of best practice and learning across all part of the organisation.

    Support the Head of Strategy Deployment in the development and delivery of roadmaps for the Strategy Deployment (PFIS) and Capability pillars of the Patient First Improvement Programme (PFIP).

    Plan, organise and oversee a broad range of complex individual and team activities, supporting the delivery of PFIS/PFIP.

    Support in the design and delivery of PFIS training offerings (including PFIS Wave/Roll Out Training and PFIP For Leaders Training), building continuous improvement capability across the organisation and ensuring staff have the appropriate level of skills to deliver continuous improvement as a business-as-usual activity.

    Work closely with each divisional & care group level triumvirate, taking a shared lead responsibility for the rollout of PFIS including the engagement of new PFIS areas, training, post training coaching and support About us At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex. Job description Job responsibilities Communication
    • Be able to deliver presentations to a variety of audiences including front line staff, divisional, senior leaders & executives etc.
    • Ability to empathise with, motivate, and persuade teams not directly managed to different viewpoints in order to achieve positive outcomes.
    Service Delivery and Improvement
    • Support the development, implementation and governance of PFIS training, highlighting key measures/ KPIs of success.
    • Develop bespoke improvement offerings/activities as required, tailoring these offerings to suit site and team requirements and ensuring alignment to Trust mission, objectives and priorities.
    • Provide coaching to frontline teams and their divisional leaders to support the implementation of PFIS, using recognised coaching models such as GROW and demonstrating key coaching skills such as effective questioning, active listening and providing effective feedback.
    • Support the development and implementation of Leader Standard Work across all care group triumvirates to support PFIS areas.
    • Develop feedback mechanisms for ongoing review and development of Kaizen Office/Strategy Deployment Team training offerings, including delegate feedback, impacts of training, application of learning etc.
    • Work closely with the Patient First Team Leaders, to ensure on-going support for PFIS areas and their divisions as PFIS units progress from training to using the improvement system as part of their business as usual.
    • Work closely with the Patient First Team Leader, take ownership of the on-going maturity of PFIS in all divisions, ensuring progress and sustainability and developing the PFIS maturity criteria ensuring that it represents current best practise.
    • Develop long-term plans and roadmaps to ensure the progression of maturity for all units from graduate level through to mastering level.
    • Facilitate collaborative working across the Trust, supporting capacity planning and development of long-term strategic plans for performance and service improvement.
    • Support the development, implementation and governance of the Trusts Gemba with Purpose plan, with particular focus on divisional & care group level Gemba with purpose plans to support new PFIS areas.
    • Assist clinical and operational leadership teams in building an engaged workforce that utilises all Trust staff to drive results towards organisational goals and continuous improvement.
    • Develop and deliver comprehensive reports to provide assurance of PFIS rollout, maturity and sustainability as well as quality of training as required.
    People Management and Development
    • Ensure the performance and contribution of individuals is maximised in line with the organisations aims through the promotion and management of appraisal and performance management processes.
    • Contribute to the development of the Kaizen Office/Strategy Deployment Team to ensure that it has the capability and resilience to provide training and coaching support in line with the agreed Capability roadmap and contribute to the personal development of the Patient First Improvement Practitioners.
    • Act as a mentor to other staff within the Strategy Deployment function to support development and enable knowledge sharing for the Patient First Improvement Practitioners.
    • Support national policy initiatives ensuring local action is adhered to in terms of being recognised as a model employer that has outstanding staff motivation and retention rates i.e. Staff Satisfaction Survey Equality and Diversity etc.
    • Support the promotion and development of inclusion, equal opportunities and diversity across the Trust in both employment and provision of services and develop opportunities to grow our own staff into continuous improvement practitioners.
    Learning and Development
    • Participate in coaching supervision with fellow coaches to ensure on-going development as a coach and to ensure adherence to the highest ethical and professional standards.
    • Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
    • Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
    Person Specification Essential and Desirable Essential
    • Educated to degree level in relevant discipline or equivalent experience.
    • Highly developed specialist knowledge in Improvement and change methodology, underpinned by theory and experience.
    • Extensive experience of providing continuous improvement training and coaching
    • Strong analytic skills and knowledge of how to use data to identify issues & opportunities, prioritise, and support decision making.
    • Experience of team leadership and management.
    • Experience in stakeholder engagement/management in fast paced and complex environments.
    • Accredited Lean Qualification
    • Experience of managing projects or programmes
    Desirable
    • Experience in a continuous improvement system, ideally in the NHS
    • Coaching qualification
    • Training qualification
    • Experience of managing projects or programmes in a healthcare setting
    EDI Essential
    • Evidence of having championed diversity in previous roles (as appropriate to role).
    • Evidence of having undertaken own development to improve understanding of equalities issues
    Employer details Employer name University Hospitals Sussex NHS Foundation Trust (279) Address Brighton - with an expectation to travel across sites

    Brighton

    BN1 5JJ Any attachments will be accessible after you click to apply MAY24#J-18808-Ljbffr
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