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    Service Coordinator - Derby, United Kingdom - Getinge

    Getinge
    Getinge Derby, United Kingdom

    2 weeks ago

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    Description

    Company description:
    Getinge is a prominent global company specializing in providing top-notch products and systems that enhance quality and cost efficiency in the healthcare and life sciences sectors. With operations spanning across more than 40 countries and a workforce exceeding 10,000 individuals, our primary focus revolves around the noble endeavor of saving lives, making it one of the most fulfilling jobs imaginable. From meticulous architectural planning to the development of cutting-edge equipment, therapies, and solutions, we constantly strive to ensure the provision of the safest and most reliable care to our customers. As a leading player in the medtech industry, we wholeheartedly dedicate all our talents and resources towards the noble cause of maximizing life preservation.


    Job description:

    Service Coordinator – 12-Month Fixed Term Contract (FTC), Remote


    We are on the lookout for a dynamic Service Coordinator to join us on a 12-month fixed term contract basis. In this role, you will serve as a key point of contact for all service contract-related inquiries. Reporting directly to the Service Coordinator Team Leader, your primary duty will involve overseeing the entire service agreement renewal process, starting from quotation provision all the way to order processing and handover to internal planning teams. Your unwavering commitment will play a crucial role in ensuring that Getinge's high standards of quality and care are consistently maintained.


    Day-to-day responsibilities will include:

    • Contract Renewals:
      • Prepare and dispatch contract renewals to clients three months before expiration
      • Engage in negotiations and collaborate with clients to finalize agreements
      • Effectively manage workload to minimize unresolved contracts without renewals in place
      • Promote additional services available to clients
      • Verify the accuracy of all documentation before proceeding
      • Handle key accounts
    • Provide quotations for extra work:
      • Collect information from relevant parties to ensure accurate quotations
      • Process orders upon reception, ensuring all departments are informed
    • Additionally:
      • Complete supplier questionnaires, which includes gathering QA information, bank details, insurance certificates, H&S information, method statements, and risk assessments
      • Contribute as a team member towards the department's strategy of recovering lost contracts and submitting tenders for new business opportunities
      • Generate reports reflecting current and projected business activities related to service agreements and lost contracts
      • Prioritize and manage a constantly evolving workload, ensuring timely responses to all client calls and inquiries
      • Collaborate with various departments to facilitate seamless transitions, providing clients with a positive experience

    Who you are:
    At Getinge, we seek individuals who are passionate, adaptable, resilient, take ownership of their growth, and strive for excellence. We foster an environment where Forward Thinkers, Game Changers, and Team Players can flourish. If you thrive on collaboration, enjoy working in diverse international teams, prioritize quality, act responsibly with customers at the forefront, we are eager to have you onboard.


    What you need:
    Essential qualifications in Maths and English at GCSE level C or equivalent
    Prior experience in Contracts or Procurement is advantageous
    Familiarity and proficiency in Microsoft applications, particularly Word, Excel, and data packages, with an aptitude for learning new CRM/ERP systems
    Previous SAP experience is desirable
    Detail-oriented, conscientious, honest, flexible, with a positive work ethic, customer-centric approach, and polite telephone etiquette
    This role is based remotely. Candidates are required to have a suitable workspace compliant with HSE regulations and a reliable internet connection to facilitate remote work.


    What we offer:
    We provide a comprehensive compensation and benefits package aimed at supporting your well-being and aspirations. Recognizing the significance of maintaining a healthy work-life balance, we offer flexible working arrangements and a variety of enhanced family-friendly policies. In addition to a competitive salary, our benefits encompass private healthcare, exclusive shopping discounts via Perkbox, and access to an Employee Assistance Programme. As testament to our commitment to employee well-being, we have attained the Better Health at Work Scheme Silver Award through the provision of diverse resources, meetings, activities, and training initiatives geared towards supporting both the physical and mental well-being of our staff.

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