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    Community Manager - Bath, United Kingdom - Savills

    Savills
    Savills Bath, United Kingdom

    3 weeks ago

    Default job background
    Real Estate
    Description

    Mon – Fri, 8am – 6pm

    £37,000 per annum (up to 10% discretionary bonus)

    Must have experience within the Build to Rent sector.

    Purpose of the Role

    • Day to day management of two Build to Rent sites in Bath, Riverside
    • Lettings, renewals, check-out reports, inventories, compliance, line management, client reporting

    Key Responsibilities

    • Showing vacant units to prospective residents and ensure new residents understand the terms when signing a lease agreement.
    • Tenant disputes, including noise complaints and relevant concerns to all parties' satisfaction
    • Awareness of H&S requirements on site and a demonstrable ability to implement and escalate H&S matters when required
    • Efficiently deal with face to face and online/phone enquiries from residents
    • Promote a calm, friendly and cooperative atmosphere within the site and with the residents
    • Identify ways to measure customer satisfaction and improve services
    • Ensure communal areas and available apartments are well presented and appealing to prospective tenants at all time
    • Coach, train, develop and engage site team members
    • Report building issues to the relevant team member in a timely fashion
    • Complete all applicant vetting in line with Savills procedures
    • Processing offers and completing all tenancy documentation
    • Provide first class customer service to residents
    • Organising and running tenant services via third parties and in house
    • Ensuring up to date resident communication via various channels including social media
    • Creating a community feel through communication, events and innovations
    • To act as first point of call for residents to report maintenance issues or other requests
    • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
    • Achieve positive on-line reviews and customer feedback survey
    • Carry out regular inspections of communal areas and apartments
    • Organising minor works between tenancies to maintain first class presentation of apartments
    • Completing check in and check out reports; determining deposit returns ensuring the resident move in and move out process is seamless
    • Monitor the net rent performance of the site
    • Ensure H&S statutory requirements are meet across the development
    • In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

    Skills, Knowledge and Experience

    • Strong customer service ethic / background
    • Previous demonstrable line management experience is essential.
    • Ability to work to and achieve tight deadlines with excellent organisational skills.
    • Demonstrable understanding of H&S requirements on site.
    • Positive, can do attitude
    • Common sense approach
    • Ability to think on their feet and make considered decisions
    • Outgoing, warm and friendly personality
    • Organised, meticulous, tenacious
    • Excellent written and spoken etiquette
    • Knowledge of Landlord and Tenants Act and Housing / Rents Acts Legislation.
    • IT literate and Social media savvy
    • Strong financial management skills
    • Knowledge of other languages may be an advantage
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