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    Account Director - London, United Kingdom - Airbus

    Airbus
    Airbus London, United Kingdom

    2 weeks ago

    Default job background
    Description

    This website is operated, hosted and managed by Tag Worldwide Limited of 1-5 Poland Street, Soho, London, W1F 8PR, United Kingdom.

    As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

    The Account Director oversees the account and as well as other projects for our clients. The Account Director is the senior person on an account and oversees the creative, strategic and operational direction in order to deliver excellence. The Account Director is responsible for gaining a clear understanding of the existing client needs, developing and implementing relationships and strategies to increase the company's service offerings to the client. Additionally, the Account Director is responsible for the overall financial performance of the account(s) and ensuring the achievement of budgeted profit. The Account Director is responsible for savings delivery and service delivery.

    Must have worked with clients in the technology industry.

    JOB DUTIES

    (* denotes an "essential function")

    Oversee one or more account teams

    Manage the team to ensure the delivery of BAU operational excellence

    Manage the day to day client relationship

    Identify opportunities to develop the account

    Ensure the achievement of budgeted profit

    Provide leadership for an individual or team

    Directly responsible for account P&L. Analyze on a line by line where time is being spent on the account.

    *Conduct diagnostic meetings with existing clients for process audits along with issue tracking and resolution

    *Provide support in crafting responses to RFIs/RFPs and SOW's

    *Provide quotes. Build and expand client pricing schedules to align with client support requirements

    *Seek opportunities to expand service offerings

    *Conduct budget review meetings with the client as needed

    Ensure regular communication with clients and manage client expectations

    Be the senior point of contact for the client. Be the client escalation point at a senior leadership

    *Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting and new strategic initiatives

    *Oversee the management of project/campaign details & coordination from start to completion

    Train the client on how to use internal Tag systems as required

    Identify opportunities to expand the business to other areas of the company

    Succession planning- Oversee the growth and management of staff

    Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

    Monthly reporting

    Provide input, along with manager's support, for Quarterly Business Review (QBR) content

    Take part in the Client Feedback Program to monitor client satisfaction levels

    May manage more than one account

    JOB QUALIFICATIONS

    Bachelor's Degree in Marketing or related field. A combination or work experience and education can be substituted.

    5+ years of experience in Account Management

    4-7 years sales background or project management background

    Minimum 3 years experience in marketing production service delivery or a sourcing role

    Strong subject matter expertise in Creative Production or Sourcing

    Working knowledge of campaign management and content production across all media channels

    Understanding production and versioning of TVC elements, digital and social exection , print (including direct mail, literature), Press and Out of Home (OOH)

    Experience with leveraging Project Management, Workflow and Digital Asset Management technology

    Experience with the billing cycle from invoice generation to accounts receivables

    Experience in more than 1 more media type

    Demonstrate ownership and management of one or more P&Ls

    Excellent written and verbal communication skills

    Ability to multitask, prioritize workload and must be extremely detail oriented

    Highly organized

    Motivate and lead a team

    WORKING CONDITIONS

    The salary range for this position is $145k minimum - $160k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

    This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

    We've made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.

    As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

    About Us

    We're proud of our roots.

    From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

    As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

    #J-18808-Ljbffr
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