Jobs
>
London

    Patient Access Officer - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

    Guy's and St Thomas' NHS Foundation Trust
    Guy's and St Thomas' NHS Foundation Trust London, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

    The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

    Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

    Main duties of the job

  • Act as the first point of call for all patient access queries to the Trust.
  • On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
  • Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
  • Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
  • Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
  • Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
  • Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
  • Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).

    • About us

    Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

    We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

    We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

    We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

    Job description

    Job responsibilities

    Provide a welcoming and efficient reception service and to put patients at their ease. Ensure that patients and visitors are well informed and that messages are communicated promptly. Respond to enquiries in a courteous and efficient manner. Ensure all patients demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion. Administer the clinic using the Trust patient management system as per the department protocols. Ensure that all data is inputted accurately into the computerised hospital administration system (PIMS) in a timely manner. Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics. Escalate any issues where appropriate to Team Leaders.

    Person Specification

    Qualifications/ Education

    Essential

  • Good general education with English and Maths to GCSE standard or equivalent
  • Relevant NVQ 3 or equivalent qualification or experience

    • Desirable

  • IT package qualification / training such as the European Computer Driving Licence (ECDL
  • Customer service qualification / training

    • Previous experience

    Essential

  • Proven experience of working in an administrative role demonstrating evidence of: 1.competent data collection and data quality 2.working with confidential documents and information
  • Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
  • Experience of working both autonomously and in a team

    • Desirable

  • Knowledge of medical terminology
  • Experience of an administrative role within the NHS

    • Skills/ Knowledge/ Abilities

    Essential

  • Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner
  • Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
  • Proficient IT skills experience of using Microsoft Word, Excel and Outlook
  • Ability to work on own initiative and with minimal supervision
  • Ability to work within a team and develop good working relationships with colleagues at all levels
  • Understanding of confidentiality and its application and maintenance in and out of the workplace
  • Understanding of equal opportunities

    • Desirable

  • Knowledge of the key waiting times targets including 18 weeks
  • Knowledge of Trust hospital systems
  • Birkbeck, University of London

    Access Officer

    23 minutes ago

    Birkbeck, University of London London, United Kingdom

    **Salary range** · £32,096 rising to £36,374 per annum (pro rata) · **Contract type** · Fixed term · **Mode** · Part time · **Grade** · 5 · **Business Unit** · Access & Engagement · **Closing date for applicants** · 16-Apr-2023 · **Ref No** · 1521 · **This is a fixed term, part t ...

  • Birkbeck University of London

    Access Officer

    23 minutes ago

    Birkbeck University of London London, United Kingdom

    **This is a fixed term, part time appointment for two years (0.5 FTE, 17.5 hours).** · **Are you passionate about fair access to higher education? Committed to delivering impactful outreach and engagement to students studying vocational and non-traditional qualifications who are ...

  • HCA Healthcare UK

    Patient Access Officer

    3 weeks ago

    HCA Healthcare UK London, United Kingdom

    **_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._** · **Location**: Princess Grace Hospital · **Contract**: Permanent & full time - varied shifts - Monday to Sunday on a rotation basis covering shifts ...

  • Mitie

    Access Control Officer

    1 week ago

    Mitie London, United Kingdom

    **Job Overview** · - Access Control Security officer role are responsible for protecting the BBC property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes · Access Control ...

  • The Access Project

    University Access Officer

    2 weeks ago

    The Access Project London, United Kingdom

    : · - Closing Date: Thursday 2nd May · - Salary: £26,400 · - Working Pattern: Full-time · - Contract: Permanent · - Job Location: Greenwich · - Interview date: Thursday 9th May · - Start date: ASAP · - Reporting to: Programme Manager · **About the organisation** · We believe that ...

  • Crisis

    Housing Access Officer

    3 weeks ago

    Crisis London, United Kingdom

    **About us** · Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. · A unique opportunity to support housing access that ends homelessness · **About the role** · **Title**:Housing Access Officer - k ...

  • Royal Borough of Greenwich

    Access and Support Officer

    2 weeks ago

    Royal Borough of Greenwich London, United Kingdom

    **Access and Support Officer - Housing Procurement 1 year fixed term** · If you have excellent administrative skills and enjoy working in an environment where no two days are the same then this could be the role for you. The Housing Procurement Service supports clients moving int ...

  • Royal Borough of Greenwich

    Access and Support Officer

    2 weeks ago

    Royal Borough of Greenwich London, United Kingdom

    **Access and Support Officer - Housing Procurement 1 year fixed term** · If you have excellent administrative skills and enjoy working in an environment where no two days are the same then this could be the role for you. The Housing Procurement Service supports clients moving int ...

  • Chelsea Football Club

    Disability Access Officer

    2 weeks ago

    Chelsea Football Club London, United Kingdom

    **Job Title - Disability Access Officer (DAO)** · **Location - Stamford Bridge** · **Hours - Permanent - 35 hours a week (Any 5 of 7)** · **About Us**: · As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dat ...

  • Guy's and St Thomas' NHS Foundation Trust

    Patient Access Officer

    1 week ago

    Guy's and St Thomas' NHS Foundation Trust London, United Kingdom

    We have an exciting opportunity for someone to join the Breast Unit Admin team for 12 months. The Patient Access Officer will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their s ...

  • Bidvest Noonan

    Access Control Officer

    1 week ago

    Bidvest Noonan London, United Kingdom

    **About The Role**: · **Access Control Officer** · London - E14 · £15.54 per hour · Monday - Friday · We have fantastic opportunities within Bidvest Noonan for **Access Control Officer **to join us working at our prestigious premises in London. · An SIA License is not required f ...

  • HCA Healthcare UK

    Patient Access Officer

    2 weeks ago

    HCA Healthcare UK London, United Kingdom

    **_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._** · **Location**: The Lister Hospital · **Contract**: Permanent & full time hours/week on rotational shift basis - Monday through Saturdays · **Salary ...

  • HCA Healthcare UK

    Patient Access Officer

    1 week ago

    HCA Healthcare UK London, United Kingdom

    **_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._** · **Location**: The Harley Street Clinic · **Contract**: Permanent & full time - Permanent & full time - varied shifts between a mix of early shifts ...

  • HCA Healthcare UK

    Patient Access Officer

    2 weeks ago

    HCA Healthcare UK London, United Kingdom

    **_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._** · **Location**:Golders Green Diagnostics & Outpatients Centre, Roman House, 296 Golders Green Road, London, NW11 9PY · **Contract**:Permanent & full ...

  • Guy's and St Thomas' NHS Foundation Trust

    Patient Access Officer

    3 weeks ago

    Guy's and St Thomas' NHS Foundation Trust London, United Kingdom

    An exciting opportunity has arisen for a full-time Band 3 Patient Access Officer within the Referral Management Centre at Guy's and St Thomas · NHS Foundation Trust. · This is an exciting role where the post holder will join an established team which provides referral management ...

  • HCA Healthcare UK

    Patient Access Officer

    3 weeks ago

    HCA Healthcare UK London, United Kingdom

    **_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._** · **Patient Access Officer** · **Location**: The Harley Street Clinic · **Contract**: Permanent & full time hours/week on rotational shift basis · * ...

  • Metropolitan Police

    Public Access Officers

    1 week ago

    Metropolitan Police London, United Kingdom

    **Job Title - Public access Officers** · **Salary - £28,511- £30,504 + £1,721 location allowance and an additional shift allowance which vary by location. · **The Role** · As a Public Access Officer, you'll be at the forefront of our efforts to be the most trusted police service ...

  • HCA Healthcare UK

    Patient Access Officer

    3 weeks ago

    HCA Healthcare UK London, United Kingdom

    **_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._** · **Patient Access Officer - Admission** · **Location**: The Harley Street Clinic · **Contract**: Permanent & full time - Permanent & full time - va ...

  • Guy's and St Thomas' NHS Foundation Trust

    Patient Access Officer

    2 weeks ago

    Guy's and St Thomas' NHS Foundation Trust London, United Kingdom

    The Patient Access Team provide a robust and professional one stop scheduling administration facility for a defined group of clinical specialities. Each Patient Access Team is developed around a specific speciality or group of co-related specialities to provide a high quality, se ...

  • Metropolitan Police

    Public Access Officers

    3 weeks ago

    Metropolitan Police London, United Kingdom

    **Job Title - Public access Officers** · **Salary - £28,511- £30,504 + £1,721 location allowance and an additional shift allowance which vary by location.** · **The Role** · As a Public Access Officer, you'll be at the forefront of our efforts to be the most trusted police servic ...