- Attend to customer requirements for all service-related issues on a day-to-day basis, resolving them timely and professionally.
- Maximise the use of the resources available to the Service Centre, dividing their time equally between the Service Technicians and office staff to ensure that Bucher Municipal practices and requirements are fully upheld.
- The Regional After-Sales Manager is to ensure that all the employees work in accordance with the company handbook and any breeches of discipline should be resolved locally or escalated through their respective reporting chain.
- To ensure that the service technician's work is completed to the highest mechanical standards and the quality and conclusion of each job is fully observed, and job reports are completed correctly.
- The Regional Service Manager is to ensure that at all times a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards. Health and safety standards must be maintained at the depot and at customer sites; any breach of H&S standards are identified and highlighted to the UK Service Operations Manager.
- When necessary assist the depot controller(s) with the prioritising of the engineer workload to ensure that all work is covered in good time.Ensure that the Depot monthly objectives are completed within good time including; monthly CI's, accurate completion of weekly reports and at month end all customer Invoices are to be accurately raised, completed and dispatched.
- Continual monitor and look to improve depot staff efficiency, productivity, and utilisation, and ensure maximum staff motivation and performance is maintained.
- Provide technical support to problem jobs both in the workshop and the field highlighting where necessary failures in quality through the appropriate company procedure.
- Providing technical support to incidents involving Johnston Sweeper were there is a risk to life or property, escalating to the Aftersales Manager, UK Service Operations Manager or Quality Manager within 24 hours.
- Ensure the correct levels of parts are held in both the depot parts department and technicians van.
- Financial turnover, gross and net profit contributions for the Service Centre.
- Efficiency reporting and utilisation of staff.
- Customer satisfaction levels, from personal feedback, and service follow up calls.
- Standards of housekeeping.
- Contributing to the development of new ideas and strategy (continuous improvement).
- Generation, accuracy, and timeliness of reports.
- Maintain responsibility for a Personal Development Plan and attend internal and external training events as appropriate.
- Run within or under budgetary targets
- Technical competence is managed and maintained at Service Centre level, a training matrix should be maintained.
- Response Times VOR & None VOR
- First Time Fix - FTF.
- Machine contract performance
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Regional Service Manager - Coalville, United Kingdom - Octane Recruitment
Description
Vacancy: Regional Service Manager - HGV - Coalville
Salary: 52,000 to 55,000 basic, plus car, and bonus
Hours: Monday to Friday 39 hours
OC16614
Do you want to work for one of worlds leading market supplier in their trade?
We are looking for a talented Regional Service Manager for our clients thriving business in Coalville. Their in house Technicians work on their own fleet of Municipal vehicles, and other associated equipment.
They are looking for an experienced Service Manager / Depot Manager with Management experience to maximise production in their workshop
Requirements of the role for Regional Service Manager
Candidate Requirement for Regional Service Manager
Regional Service Manager proven experience in an engineering / technician Workshop.whether you have a car, plant, HGV or or other Service manager role,we re keen to speak with you.
You will ideally be qualified to NVQ level 3 or the City and Guilds equivalent,
although time served Technicians with relevant experience are encouraged to
apply, we will look at Level 2 NVQ for strong candidates with a good few years experience
Must be computer literate
Key Result Areas and Performance Measures
Should this be a role that you would like to explore further, please click the apply button ensuring your contact information is up to date and I will call you on receipt of your application.
Consultant William Olivier - Octane Recruitment
INDOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
