- Day to day escalation management;
- Supporting Operations & Investment colleagues to ensure they get the best service from our brokers;
- Conduct quarterly and annual broker reviews;
- Assist with any required broker communications;
- Collating all key commercial terms and distribute to brokers annually and
- Ensuring brokers understand Schroders annual roadmap.
- Monitor the operational performance of top tier execution brokers & service providers like Prime Brokers and Clearers;
- Schedule and run meetings with the top tier brokers, ensuring KPI packs and internal notes are delivered to a high standard and in good time. Circulate notes & actions post meetings to key stakeholders;
- Ensure all broker related data (KPIs and feedback) is both correctly and centrally sourced and stored;
- Act as an escalation point for Investment Services and Operations;
- Ensure the Investment Services and Operations teams are kept up to date on all industry led initiatives, training and regulatory changes;
- Manage large scale broker communications related to Schroders projects & initiatives;
- Ascertain all risks, record and escalate where appropriate;
- Ensure all polices and procedures are regularly reviewed and kept up to date and
- Assist with any process improvements, ensure operating guidelines are met and controls are adhered to.
- Relationship management experience;
- Excellent presentation skills;
- Adept at creating presentation packs;
- Brilliant written and verbal communication skills and
- Experience in Financial services industry essential.
- Clear and concise in your communication;
- Can work on own initiative and under pressure, whilst maintaining excellent attention to detail;
- Able to work collaboratively across teams, to tight deadlines and provide regular progress updates;
- Motivated, committed and enthusiastic personality. Must have a "can do" attitude;
- Good administrative and organisational skills;
- Proactive in learning new skills;
- Natural desire to be analytical;
- Dexterity to switch seamlessly between big picture thinking and detailed impact analysis when required;
- Willing to challenge existing processes, be receptive to continual evolution and change of processes;
- Continually demonstrate good relationship skills across multiple groups and
- Focused on continuous improvement, quality and delivery.
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Broker Oversight - London, United Kingdom - Schroders
Description
Job Title: Broker Oversight – Lead Analyst
Function: Investment Services
Region: UK – London
Who we're looking for
The Broker Oversight team are responsible for monitoring the performance of all Schroders'top tier broker relationships. The team's objective is to measure and assess broker service level offerings, their operating models and operational engagement across all asset classes and relationship types. The team collates key KPIs from internal stakeholders, as well as the brokers themselves and uses this quantitative and qualitative information to peer to peer review brokers. Ultimately this not only creates transparency of our service level expectations, but allows us to determine where relationships and services are either strong, or perhaps require some focus for improvement. Additional duties also cover:
We are seeking an individual that has strong relationship management skills, who are able to demonstrate a proactive and organised approach and work collaboratively with both colleagues and external parties to strengthen communication. They will need good knowledge of commercial issues, understand the Asset Management business and possess generalist knowledge of how the entire trade lifecycle works from Onboarding, through to confirmations, settlements and reconciliations.
About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
The base
You'll be based at our HQ in the City of London offices which has a international reputation and home to our EMEA Investment Services teams.
The team
The Broker Oversight team is situated within global Operations, based out of our London office and covers the EMIR & US regions. They provide support to Investment, Operations, Traders and the wider support teams from 8:00 – 18:00GMT.
What you'll do
The knowledge, experience and qualifications you need
What you'll be like
We're looking for the best, whoever they are
Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.
