- Oversee the work of the local practice area leads in the execution of their objectives (delivery, recruitment and development of resources, employee retention, etc) at the local level in accordance with the global strategy and operating model.
- Oversee the interfaces between local departmental heads, team leaders, Finance and business support, and global PAHs to ensure the optimal efficiency and commercial success of the VDC organisations in the UK with respect to locally-run clients/projects and priority accounts.
- Collaborate with the CM when acting as the local point of escalation in particular for, but not limited to, cross-VDC projects
- Provide and engender a cross-VDC approach in the region to maximise synergies and commercial development, e.g. cross-selling opportunities.
- Champion best practices across local VDC services and processes, aligning with the Practice Areas as the global organisation delivers its industry-leading experiences and service standards for our clients.
- Oversee the local practice area heads in their role of monitoring local external regulatory developments (all VDCs) as they ensure our local service resources and solutions in and across all VDCs remain relevant to our market and give PLx competitive advantage extending local market penetration. Business-related:
- Working under the direction of the CM and with Regional Sales, take a proactive leadership role in ensuring effective priority account development in line with or exceeding growth objectives.
- Take direct ownership of, and develop, assigned priority accounts, where appropriate.
- Be a driving force supporting Regional Sales for local sales success and external revenue development with UK (prospective) clients by ensuring timely and relevant VDC-related inputs.
- Ensure coherency in cross-VDC inputs into proposals for local clients/projects, in line with the global delivery model, where applicable.
- Support the global VDC Heads, PAHs and CM in business optimisation linked to service-related KPIs in the UK, e.g. follow their and direction to promote the behaviours required for achievement of attrition, operative utilisation and recoverability goals throughout the local delivery teams.
- Oversee the local practice area leads in maximising gross profit of local clients/projects as they work with the global VDC Heads, PAHs, etc to increase revenue while controlling cost of sales.
- Assist the CM and RFD by controlling local, service-related OPEX and maximising return on investments, where appropriate.
- Support the global VDC Heads and PAHs by overseeing the appropriate local participation in global processes for right-first-time local VDC/practical area leads' inputs, e.g. for reporting, capacity planning and forecasting.
- With the CM, escalate if, after practice area/departmental head-level intervention/escalation, local utilisation margins continue to demonstrate negative trends.
- Review and approve project documentation (e.g. new project forms) and local new business proposals. Other:
- Responsible for ensuring cross-VDC Corporate Compliance in the UK and leading on related service Compliance initiatives.
- Support Finance with cross-VDC input on invoicing.
- Provide cross-VDC representation on the Regional Senior Leadership Team.
- Local process efficiencies and steps to maximise the quality of local data inputs in line with the above Main Tasks and under global processes.
- With the CM, approaches to optimise priority account development. Your Profile
- Significant demonstrable experience in at least one of regulatory affairs, pharmacovigilance and/or development consulting.
- Experience of working in a management role in a service-based life sciences business with a strong understanding of the KPIs that drive financial and commercial success and the skills to leverage this understanding within the global operating model.
- Business and financial acumen.
- Autonomous, concentrated and high-quality work.
- Adept at working in a dynamic global matrix environment and cognisant of the scope of job holders' roles within the global operating model.
- Drive for results.
- Sense of responsibility and diplomacy.
- Uses initiative to provide resolutions.
- Excellent command of English. We offer
- 25 days holiday plus BH (increasing to 27 after qualifying service)
- 8% employer pension contribution
- An opportunity to work within an organisation with a positive work/life balance environment
- Continuous development opportunities through knowledge and experience as well as training
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Description
Your Job
Service Delivery-related (external and internal):
