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    Service Partner - London, United Kingdom - Bangura Solutions Limited

    Bangura Solutions Limited
    Bangura Solutions Limited London, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

    Default job background
    Description
    Service Partner - Government, SC Clearance, ITSM, ITIL
    Change & Digital Transformation, Development and Integration
    Hybrid Working


    Contract Type:
    Contract


    Role:
    Service Partner

    Government

    Location:
    Hybrid - London, Milton Keynes, or East Kilbride

    Security Clearance:
    SC Clearance
    An exciting opportunity has become available with our prestigious client who is a prominent government department. The client is seeking an experienced Service Partner to join their welcoming team.

    The Service Partner is a position within the IT Service Management department of IDD, reporting into the Senior Service Partner.

    The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation for business and product stakeholders.

    The Service Partner
    Role:

    • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
    • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to nontechnical colleagues.
    • Tracking operational needs, enduser satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
    • Supporting and promoting governance between ITSM, wider IDD and other organisation Directorates, including third party suppliers as appropriate.

    The Service Partner Will Need:

    • ITIL Foundation (minimum) is required for this role
    • Service Partnering activities experience
    • Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

    Interviews will take place next week, so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further.

    #
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