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    Senior D&I Partner - London, United Kingdom - Smart DCC

    Smart DCC
    Smart DCC London, United Kingdom

    5 days ago

    Default job background
    Description
    Competitive Salary plus benefits
    The Major Change Customer Engagement Partner is accountable for the planning, execution and evaluation of customer engagement activity for Major Change activity (programmes and contract renewals)
    Build OPR metrics into all engagement approaches and plans, as well as evaluations for programmes, to ensure greater measurement and data-led approaches to Customer Engagement
    Advise and support Customer Engagement Delivery team colleagues with guidance on the tone and narrative for committee and forum papers/ content
    Liaise with Change Initiative teams and Senior Customer Engagement Manager to determine how customers' feedback will be sought, incorporated into Executive and Board consideration (where appropriate)
    Experience in planning, developing, and delivering business-to-business customer engagement and communications (including stakeholder mapping) for large complex transformation programmes, delivered across multiple years, with diverse stakeholders and competing priorities

    Whether it's doing purposeful work, helping us grow or building the career you want – we'll give you the support to do it all.

    Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change:
    we want you to be part of our journey.
    ..Capita Opportunity Statement
    The parent company, Capita Plc*, are a leading UK provider of technology enabled business services.

    We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

    You'll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors.
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