- Be the first point of contact for supporters and external organisations via phone, email, web chat, social media, and letter.
- Effectively pass long queries to relevant teams and signpost where appropriate.
- Encourage customers to take advantage of our supporting and professional memberships.
- Use company knowledge and deliver briefings to advise customers on an array of topics.
- Prioritise tasks based on the agreed Contact Centre Service Level Agreements.
- Help to develop and support the training of new members to the team using the contact centre systems and relevant software.
- Request information and support from other teams when information is needed regarding events, campaigns and other DUK activities.
- Excellent communication skills both via phone and in person.
- Proficient in using Microsoft Office packages.
- Office based or transferable customer service skills such as taking/making phone calls, sending emails, answering, and taking ownership of customer queries.
- Organisational skills and adaptability when completing tasks under pressure.
- Demonstrate empathy towards our customers across all channels of communication.
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HR Advisor Part Time 30 Hours
2 weeks ago
Great Western Railway (GWR) Central Region, United Kingdom Part timeWho are we? · GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry ...
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Part-time PA
1 week ago
Aldrich & Company Limited Central London, United Kingdom Part timePart-time PA, Investment Management, West End · £50,000 - £55,000 (pro rata) 12 month FTC · Ref: 927310 · Are you a bright and professional PA with experience supporting a successful team in Financial Services? · Are you looking for part-time role? Monday to Friday 08.30 – 12:15? ...
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Part Time Researcher
2 weeks ago
LRA Search Central London, United Kingdom Part timeJoin a dynamic team as a part-time researcher for our esteemed private equity client in Central London. If you're a self-motivated individual with exceptional attention to detail and communication skills, this opportunity is tailor-made for you. · As part of our high-quality team ...
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Part Time Receptionist
1 week ago
C & C search Central London, United Kingdom Part timeC&C Search is currently recruiting for this new opportunity. · Please read through and apply if it is applicable, if not please do not forget our fantastic referral scheme · Location: Central London · Part time hours: 9am/10am - 1pm/2pm · Duration: Ongoing - up to 1 year · All ab ...
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Part-time PA
1 week ago
Aldrich & Company Limited Central London, United Kingdom Part timePart-time PA, Investment Management, West End · £50,000 - £55,000 (pro rata) 12 month FTC · 927310 · Are you a bright and professional PA with experience supporting a successful team in Financial Services? · Are you looking for part-time role? Monday to Friday 08.30 – 12:15? (4 d ...
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Part Time PA
2 weeks ago
J M Legal Limited Central London, United Kingdom Part timePart Time PA (Thurs & Fri) to support the COO, Practice Manager, Senior Group Manager, Head of Finance, Head of HR and two HR Managers. · Role and responsibilities: · Daily maintenance of diary events and organisation of the day-to-day schedule of team, to include the identifica ...
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Part Time CFO
1 week ago
Biscuit Recruitment Central London, United Kingdom Part timeOur client, a boutique and very successful family-owned privacy consultancy is looking for a part-time CFO to join their tight-knit team. · With incorporated operations in UK, US and Caribbean, and considerable growth expected (mostly outside the UK), this is a new role with ple ...
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Part Time PA
2 weeks ago
Labnus Search Central London, United Kingdom Part time22 hours per week approx · Days: Tuesday, Wednesday and Thursday from Clinic. 8am - 2pm with flexibility. · Plus 2 hours on Tuesday and 2 hours on Friday working remotely from your own home ( hours nit fixed) · PA to a charming, intelligent and innovative Private Doctor who spec ...
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Part Time Legal PA
2 weeks ago
Career Legal Central London, United Kingdom Part timeOur client, a leading law firm based in the city are now looking for a part time Legal PA on a 12-month fixed term contract. This role will be 3 days a week (Tuesday – Thursday). The Legal PA will be joining a team of friendly PAs, in a busy and varied role, where no two days are ...
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PART-TIME LEGAL RECEPTIONIST
5 days ago
LawChoice Recruitment Agency Limited London (Central), United Kingdom Full timeAre you looking for a role in a supportive team that really works well together? Are you an experienced Receptionist who prides themselves on providing a top-quality Welcome service? Do you thrive a role that will give you work/life balance? Then keep reading... · This successful ...
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Part Time Document Production Specialist
2 weeks ago
J M Legal Limited Central London, United Kingdom Part timePart Time Legal Document Production Specialist (3 days per week) + Hybrid working Leading City law firm - salary up to £42,000 Pro Rata. · Working Wednesday, Thursday, Friday (09:30am to 5:30pm core hours) Hybrid with 1 day required in the office per week. · This is an excellent ...
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Legal Practice Assistant, Part-Time
1 week ago
Ryder Reid Legal Limited Islington, United Kingdom Part timeMy client a leading law firm is recruiting for a Part-Time Legal Practice Assistant, working within the Corporate department. This role is a job share (Thursdays and Fridays).Ryder Reid is looking to recruit a motivated and robust Legal Practice Assistant to join one of our prest ...
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Part- Time Legal Secretary- Liverpool Street
3 weeks ago
Ryder Reid Legal Limited Central London, United Kingdom Part timeRyder Reid is looking to recruit a part-time Legal Secretary to join one of our prestigious, international law firm clients on a permanent basis at their amazing London office. Our client is one of the world's leading law firms and want someone who is eager and motivated to join ...
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Part-Time researcher for Private Equity firm
2 weeks ago
LRA Search Central London, United Kingdom Part timeWe are currently recruiting for a part-time researcher position for a long-standing PE client of ours. Central London based, and with a high-quality existing team in place, this is a great firm to be part and an exciting opportunity offering huge flexibility for the right person. ...
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Part- Time Legal Secretary- Liverpool Street
2 weeks ago
Ryder Reid Legal Limited Central London, United KingdomRyder Reid is looking to recruit a part-time Legal Secretary to join one of our prestigious, international law firm clients on a permanent basis at their amazing London office. Our client is one of the world's leading law firms and want someone who is eager and motivated to join ...
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Part- Time Legal Secretary- Liverpool Street
2 weeks ago
Ryder Reid Legal Limited London (Central), United Kingdom Part timeRyder Reid is looking to recruit a part-time Legal Secretary to join one of our prestigious, international law firm clients on a permanent basis at their amazing London office. Our client is one of the world's leading law firms and want someone who is eager and motivated to join ...
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Steward
2 weeks ago
Historic Environment Scotland Central Region, United KingdomThank you for your interest in the post of Steward with Historic Environment Scotland, based at Iona Abbey and Nunnery. This is a permanent and pensionable appointment. · Our steward role ensures delivery of the highest standards of visitor experience at Iona Abbey and Nunnery wo ...
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Retail Assistant
1 week ago
Historic Environment Scotland Central Region, United KingdomThank you for your interest in the post of retail assistant with Historic Environment Scotland, based at Stirling Castle. This is a permanent, part time and pensionable appointment. · You will be responsible for delivering the highest standards of visitor experience within the re ...
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Admissions Assistant
2 weeks ago
Historic Environment Scotland Central Region, United KingdomApplications are invited for the post of Admissions Assistant with Historic Environment Scotland based at Stirling Castle. · We have two positions available and both are part year permanent and part time appointments working 25 hours per week on a rota averaging 4 days out of 7 w ...
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Retail Assistant
3 weeks ago
Historic Environment Scotland Central Region, United KingdomApplications are invited for the post of Retail Assistant with Historic Environment Scotland based at Stirling Castle. · This is a permanent, part time and pensionable appointment working on average 24hr 40mins per week on a 4 days out of 7 rota which will include weekends and pu ...
Supporter Care Advisor- Part Time - Central London, United Kingdom - The Maine Group
Description
Supporter Care Advisor - Part Time
12 Month FTC
Part Time - Option to do either 21 or 28 hours per week.
Starting on £14,500 - £19,500, pay increase after 6 months probationary period
Hybrid – 2 Days London Office Based
We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer service
Key duties and responsibilities:
Skills and experience required: