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    Systems Support Operator in Cardiff - Pertemps Cardiff

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    Full time
    Description

    We are looking for an experienced Systems Support Operator for an immediate start temporary assignment based in Cardiff Gate.Working within the Transformation, Innovation & Digital team you will be responsible for providing 1st line technical support and duties will include: -Answering support queries.

    • Logging incidents using the in-house service desk tool and working closely with staff and external suppliers to ensure issues are accurately reported and resolved in a timely manner.
    • Providing user support for IT systems, troubleshooting problems and advice on the appropriate action.
    • Analyse, Troubleshoot and resolve IT issues.
    • Assist with the testing of released fixes from internal engineering teams and external suppliers.
    • Setup new users in supported systems.
    • Respond to requests for technical assistance in person, via the phone or electronically.
    • Provide updates to users as requested and in conjunction with agreed SLA's.
    • Assist in the delivery of projects.
    The successful candidate must have previous experience in a similar role together with:
    • Knowledge of Microsoft Office 365, Microsoft Entra ID/Active Directory - Dynamics and/or Power Platform
    • Basic understanding of database concepts and application lifecyle management (ALM)
    • Strong communications skills and the ability to deal with people at all levels.
    • Attention to detail.
    • The ability to work to targets ensuring deadlines are met.
    This is a full-time role working 35 hours per week, Monday to Friday.Rate of pay is £15.93 per hour.

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