- Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
- Ability to lead functional teams within multiple projects with both onshore and offshore resources
- Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems
- Experience in at least 4 of the following modules, Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, CRM Gamification, and/or MS Portals
- Ability to work with junior team members both in a project and practice context
- Expected to be flexible with time and capable of working in a process-oriented environment
- Extensive professional experience within an IT consultancy environment
- Extensive hands-on experience as either a CE functional lead and/or CE senior functional consultant
- Experience across multiple end-to-end full life cycle implementations of Dynamics 365
- Experience with SharePoint integration with CE
- Exposure to Azure DevOps or other similar enterprise planning and delivery tools
- Excellent client facing skills e.g. verbal, client demonstrations, deliver training at all levels of within an organization
- Advanced use of Microsoft Project, Excel, Word, Azure DevOps, SharePoint, and Visio
- Ability to work on Agile/Waterfall project delivery
- Excellent understanding of Microsoft Flow, PowerApps, CDM, and PowerBI
- Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
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Services Consultant
3 weeks ago
Celonis SE London, United Kingdom-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. · **The Team** · C ...
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Services Consultant
3 weeks ago
Celonis SE London, United Kingdom-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. · **The Team** · C ...
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Service Consultant
1 week ago
Sytner Group London, United Kingdom**About the role** · We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Stratford. · As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. ...
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Services Consultant
1 day ago
emarsys eMarketing Systems London, United KingdomDue to high growth and ongoing demand across the business, Emarsys is looking for aServices Consultant that will join the wider Professional Services team and ensure prospects and existingclients are matched with the appropriate professional services to fit their requirements. Wo ...
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Financial Services Consultant
1 week ago
Projective London, United Kingdom**Financial Services Consultant - Are you ready for a Refreshing Approach to Financial Consulting?** · **Would you like to work on Operational Excellence, Digital and Innovation, Regulatory and Compliance, and Delivery Excellence projects?** · **Do you have previous Consultancy F ...
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Professional Services Consultant
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Principal I Ltd London, United KingdomLocation: Horsham, West Sussex · Strictly no agenciesAn excellent opportunity for a Professional Services Consultant to join this leading supplier of managed IT, unified communications and print services to the SME and charitable sectors. · 4th Platform are seeking a pre-sales pr ...
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Service Management Consultant
2 weeks ago
DataSource Computer Employment Ltd London, United Kingdom**Service Consulting Team Lead - Bristol or London or Cheltenham - Permanent - £70,000 - £100,000 per annum - Willing to Undergo SC Clearance** · Our client is a leading Consultancy within the Defence, CNI and Government Sector, and they are looking for a Leader with a background ...
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Sales and Service Consultant
3 weeks ago
Pracedo London, United KingdomOur UK team is looking for a commercially-minded, ambitious Sales and Service Cloud Consultant with a focus on hands-on transformation and Field Service Lightning. · **Job Overview**: · As a Sales and Service Cloud Consultant at Pracedo, you will play a critical role in designing ...
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Professional Services Consultant
3 weeks ago
Fortinet London, United Kingdom**Professional Services Consultant** · **Location**:United Kingdom - London, Reading, Edinburgh and Remote considered · This is a technical role, providing post-sales consulting in the security industry. The Professional Services Consultant works with clients and partners remotel ...
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Consultant - Marketing Services
3 weeks ago
Equifax London, United KingdomWe are seeking a Principal Consultant (Marketing Services) to act as a trusted advisor to our key customers and partners working across multiple vertical markets - banking, insurance, finance, telco, gaming, utilities & public sector. You will have an exciting opportunity to work ...
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Consultant - Payment Services
3 weeks ago
eFinancialCareers London, United KingdomWe are recruiting for a leading Consultancy firm looking to hire a Consultant to provide technical expertise on regulatory requirements relating to payment services in line with FCA requirements. This is a great opportunity to join a continually expandingconsultancy business. · * ...
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Customer Service Consultant
3 weeks ago
HSBC London, United KingdomCustomer Service Consultant · What you'll do · The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Cu ...
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Service Management Consultant
3 weeks ago
Best Practice Consulting London, United Kingdom**Management Consultant** · **Duties and Responsibilities**: · - Provide consulting services to clients in the financial, human resources, and labor fields. · - Work with clients on organizational, leadership, and human resources issues. · - Conduct interviews, conduct research, ...
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Payment Services Consultant
3 weeks ago
eFinancialCareers London, United Kingdom**Ref: 3932D** · **£50K -£70K + bonus & bens · -Hybrid (London)** · Our client, a leading consulting firm, seeks a new Consultant with genuine Payment Services regulatory knowledge (i.e. not only AML). Duties will include; · - Carry out periodic analysis of risks by ensuring risk ...
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Relocation Services Consultant
1 week ago
Alchemy Global Talent Solutions London, United KingdomWe are seeking an experienced Relocation Services Consultant to join our clients Relocation & Global Mobility services team. · - This position offers full-time remote working from home * · The Relocation Services Consultant will manage the relocation process for international ass ...
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Client Services Consultant
1 week ago
KFH London, United KingdomAt KFH we are looking for a client services consultant to join our client services team in Wimbledon. · Are you a motivated sales person? Do you have telesales experience? Do you have experience in forming and developing great relationships with customers and colleagues? We're lo ...
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Client Services Consultant
3 weeks ago
KFH London, United KingdomAt KFH we are looking for a client services consultant to join our client services team in Wimbledon. · Are you a motivated sales person? Do you have telesales experience? Do you have experience in forming and developing great relationships with customers and colleagues? We're lo ...
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Client Services Consultant
1 week ago
Rayner Personnel London, United Kingdom**CLIENT SERVICES CONSULTANT** · **St JAMES - SW1** · **SALARY: £20K - £26K** · **OTE: £35K-£40K** · Our client, a highly successful UK leading agency based is looking for a Business Consultant to join their client services team for their sleek offices in St James SW1. · My clien ...
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Legal Services Consultant
1 week ago
Cineflix London, United Kingdom**The Company** · Creating, producing, and distributing distinctive factual and scripted programming, the Cineflix Media group includes Cineflix Productions, Cineflix Rights, Cineflix Studios, Buccaneer Media, Connect3 Media, Husk Media, Shiny Screens Entertainment, and a hub of ...
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Customer Services Consultant
2 weeks ago
HSBC London, United Kingdom-Job description · The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants a ...
Lead Services Consultant - England, United Kingdom - HCL Technologies
Description
HCL Technologies' Microsoft Business Applications Practice (MBAP) is seeking a Microsoft D365 CE (Field Service) Lead Consultant to join their award-winning and growing team.
The Microsoft D365 CE Lead Consultant will work with the client business users to gather requirements and with HCL's Microsoft CE team of Architects, Consultants, Developers, and Testers for the solution delivery.
The ideal candidate will have solid experience gained working on Microsoft Dynamics CE implementation projects and will have good knowledge of implementation lifecycles from end-to-end.
Design and configure D365 CRM/CE and Field Service solutions to meet client needs.to deliver accelerators and enhance methodology and tooling around the delivery of CE projects, to deliver efficiencies, repeatability or create strategic differentiation to other implementation partners
Analyse client requirements and objectives to determine how software can best meet clients' requirement and objectives
Participate in handling System Acceptance Testing, System Integration Testing, End User Training, UAT, Cutover and Go Live#
Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
Interact with project and programme managers to manage, report and mitigate risks and issues
Work with the Education Team to deliver and create super users and end users training, as needed
Advise customers on best practices for CRM processes and user interface components
Domain skills and experience in one of the following industries is an advantage – Financial Services, Public Sector/Government, Housing, Education, and Healthcare
Expert knowledge of Field Service