- Handle a personal caseload of customer complaints within a team office environment
- Respond to various forms of communication like calls, emails, and online feedback
- Investigate and address correspondence impartially and propose gestures of goodwill when necessary
- Strong communication skills, both written and verbal
- Ability to build and maintain relationships with customers and stakeholders
- Effective time management and expectation handling
- Previous experience in Lettings or complaint handling preferred but not required
- Self-motivated and a team player
- Pension Scheme
- Comprehensive training with opportunities for career advancement and qualifications
- Perks at Work including discounts on various products and services
- Discounts on estate agency, mortgage, conveyancing, and surveying services
- Access to Lifeworks Employee Assistance Programme
- Nuffield Health benefits including discounted health assessments and gym memberships
- Cycle to work scheme
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Customer Complaints Administrator - Nottingham, United Kingdom - Countrywide HQ
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Description
Job Title: Customer Complaints Administrator
Company: Connells Group UK
Description: Are you passionate about customer service? If so, we are seeking a committed Customer Complaints Administrator to join our Customer Care team in Annesley. This role offers the chance to work for the UK's largest Property Services Group, focusing on residential lettings. Despite our continuous efforts to deliver outstanding service, hiccups may occur, and this is where Customer Complaints Administrators step in to ensure that customer concerns are addressed professionally.
Requirements:
Benefits:
At Connells Group UK, we embrace diversity and welcome applications from all qualified candidates, promoting equality regardless of various factors.