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    Interim Head of Repairs - London, United Kingdom - CRA GROUP LIMITED

    CRA GROUP LIMITED
    CRA GROUP LIMITED London, United Kingdom

    3 weeks ago

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    Description
    Job Description

    4 months contract with Local government

    Job Summary:

    · Provide the strategic and operational leadership to achieve excellence in the delivery of repairs service for residents, ensure that resources are delivering value for money outcomes.

    Key Duties (Sample):

    · Support the review of a new repairs organisational structure and operating model

    · Provide effective leadership to ensure that the procurement, quality and performance of contractors is at the highest standard for our residents

    · Meaningfully engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live

    · Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first time repairs

    · Drive down the costs and increase satisfaction in the services provided

    · Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residents

    · Meet the diverse needs of the residents and staff and promote equality in the workplace and wider community

    · Delivering Business Plan objectives

    · Promotion of the organisational change culture

    · To innovate and keep abreast of new service delivery opportunities using strong knowledge and information relating to customer insight

    · Participate and report on the Out of Hours service for repairs

    Essential Experience Required:

    · Proven experience of leading a property-based customer-facing service

    · A strong commitment to customer service and overall service excellence. Able to evidence experience of managing a service that is highly regarded by its customers and stakeholders

    · Excellent communication skills with an ability to bring clarity at all times and articulate a clear narrative for the organisation to a range of audiences

    · Able to evidence building successful relationships with a range of stakeholders

    · Experience of managing successful business change and managing the delivery through others

    Additional information to note:

    · This position is located in London, E1 1BJ

    The closing date for this position is asap


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