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    Process Assistant Cardiff - Berry Recruitment

    Berry Recruitment
    Berry Recruitment Cardiff, United Kingdom

    1 week ago

    Default job background
    Temporary, Full time Customer Service / Support
    Description
    We are currently recruiting a process assistant for our client based in Cardiff.
    Part time time role Saturday only
    Hours 9.00am to 5.30pm
    Pay rate £12 per hour
    Job Description

    Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude part time Saturday only 9am to 5.30pm customer focused roles for a Public Sector client based in Cardiff.

    Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.

    As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

    Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.
    If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you
    Key Responsibilities
    Answer incoming and making outbound calls
    Answer webchat queries
    Management and resolve customer queries
    Booking appointments & additional services for customers
    Document all call information according to standard operating procedures
    Follow up customer calls where necessary
    Other duties as assigned
    To schedule and prioritise allocated work on a daily basis.
    Distribute information and when required, work to the other team members or groups.
    Maintain and update information held on a data base
    Support line management on any additional admin when required.
    Maintain records for audit purposes.
    Ensure deadlines are met.
    Essential Skills
    Experience preferred with webchat application but not essential
    Call centre experience preferred
    Proficient in relevant computer applications
    Knowledge of customer service practices and principles
    Excellent data entry and typing skills
    listening, verbal, and written communication skills
    Ability to handle stressful situation appropriately
    Attention to detail in record keeping
    Delivers a high quality customer service in a professional manner, creating trust and confidence
    Excellent communicator
    Effective team player, who constantly displays commitment and flexibility;
    Accurate and timely delivery of tasks

    Excellent organisational skillsPlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.

    Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
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