Jobs
>
Stockport

    Patient Services Advisor - Stockport, United Kingdom - The Middlewood Partnership

    The Middlewood Partnership
    The Middlewood Partnership Stockport, United Kingdom

    4 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Our team of Patient Services Advisors support thepeople of the communities of Bollington, Disley and Poynton, with the fullrange of services you would expect from your GP surgery, and more. Along with continuing to manage the impact ofcovid, we are investing in our team and organisation, with a new team structurefocused on great people.

    NB. The post holder must understand that whilst this post may primarily be based at one of the Middlewood practice bases, flexibility will be required to work from any of the bases within the Partnership, according to business need. Working hours will be variable, with the working week being organised according to a rota. Hours will be notified in advance on a monthly basis.

    Main duties of the job

    Please see attached job description and person spec for full details

    The purpose of this role is to be a trusted, caring,and informative person to/for our patients when they require access to ourservices or support. In doing this you will be the main point of contactbetween doctors, patients, and other medical colleagues. You will also provide support services to allmembers of the Practice team across our sites, including a range ofadministrative tasks relating to care, record keeping and communication. You will be working in our reception andoffice areas to ensure the smooth & efficient flow of work

    About us

    Middlewoodhas great leadership from friendly and committed GP partners who really wantMiddlewood and the team to grow and improve.

    So, you'll have great colleagues withinan optimistic, innovative and exciting organisation. Its a place where we allput the quality of our working lives on a par with the quality of our personallives, and where mutual support and respect thrive.

    Job description

    Job responsibilities

    Please refer to attached job description for full details

    Keytasks include:

    Booking patient appointments with GPs orother health professionals using the practice appointments system

    Supporting patients in accessing ouron-line digital request system

    Explaining practice arrangements to newpatients who register with the practice both on a permanent and a temporarybasis

    Responding and helping with all queriesand requests for assistance from patients and other visitors.

    Being positive and supportive andtreating everyone with dignity and respect.

    Directing enquiries to the appropriatepeople and understanding and managing patient expectations through effectivequestioning.

    Chaperoning during clinicalconsultations, as required following training and support

    Sometimes there can be difficultconversations and part of the role will be handling these situations in a calmand professional manner with support from colleagues.

    Being responsible, alongside colleagues,for opening and closing procedures for the surgery following suitable training

    Responding to all general patientenquiries and following and directing patients through our practice processesand procedures.

    Ensuring that colleagues are providedwith any information about any unresolved or urgent matters either using themessage book or internal email.

    Prioritising workload according to dailyrequirements, through consultation with the Patient Services Lead and other teammembers.

    Keeping all areas in the surgery tidyespecially the reception and waiting room areas.

    Ensuring that all outgoing patientcorrespondence is filed in order ready for collection.

    Taking payments and issuing receipts fornon-NHS work where appropriate.

    Ensuring that all patient records arekept up to date within the remit of the role.

    Ensuring that our strictconfidentiality guidelines are adhered to

    Ensuring that all equipment in thereception area is working before the start of the session, and during a shift,reporting any faults as and when discovered, to the Practice OperationalManager.

    Using IT systems to enhance communication to patients

    Person Specification

    Other

    Essential

  • Access to own transport and ability to travel across the locality

    • Qualifications

    Essential

  • Good standard of education with excellent literacy and numeracy skills
  • Excellent keyboard and word processing skills

    • Experience

    Essential

  • Experience of working with the general public
  • Experience of working in a team
  • Experience of working closely with colleagues, managers and clinicians
  • Knowledge and experience of conflict management

    • Desirable

  • Experience of working in a healthcare setting
  • Knowledge of clinical systems
  • Knowledge and experience of safeguarding

    • Skills and Aptitude

    Essential

  • Excellent communication skills and interpersonal skills
  • Demonstrable IT skills including ability to use word processing skills, emails and the internet
  • Telephone and switchboard operational skills
  • Proven problem solving and organisational skills
  • Ability to maintain a positive work environment
  • Demonstrable attention to detail
  • The ability to build relations with key internal and external colleagues
  • Excellent time management skills
  • Ability to listen and empathise with people
  • Sensible and able to use own initiative
  • Demonstrates honesty and integrity and promotes organisational values
  • An ability to maintain confidentiality and trust
  • Ability to work under pressure
  • Proven team worker with ability to motivate others
  • Able to demonstrate flexibility, enthusiasm and commitment
  • Ability to demonstrate emotional resilience
  • Ability to identify risk and assess/manage risk
  • The Solution Auto

    Service Advisor

    3 weeks ago

    The Solution Auto Stockport, United Kingdom

    **Service Advisor - Stockport** · Our client, the No 1 motor trade employer in the UK, is looking to recruit an experienced Service Advisor to join the team · - As a Service Advisor you will the first point of contact for customers in the Aftersales department · - You will check ...

  • The Solution Auto

    Service Advisor

    4 weeks ago

    The Solution Auto Stockport, United Kingdom

    **Service Advisor - Stockport** · Basic - £25,500 · OTE - 45k · Mon - Fri - 8.00am - 6.00pm · Saturdays mornings - 1 in 3 on a rota · We have a very good opportunity for an experienced Service Advisor to join our client's prestige franchised dealership in Stockport. · **Main task ...

  • C&B Recruitment

    Service Advisor

    2 weeks ago

    C&B Recruitment Stockport, United Kingdom

    **Service Advisor** · **Basic £25,200** · **OTE £31,000** · **Main Dealer - Stockport** · C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Stockport. · Previous experience working within ...

  • Sytner Group

    Service Advisor

    2 weeks ago

    Sytner Group Stockport, United Kingdom

    ** · About the role · We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Jaguar Land Rover Stockport. · As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the w ...

  • Bridge of Hope

    Service Advisor

    2 weeks ago

    Bridge of Hope Stockport, United Kingdom

    ** Job Title**:Service Advisor · **Hours**:42 hrs per week ( Must be flexible to work 1/2 weekends.) · **Example of working hours**: 7:30am - 5pm Or 8am - 5:30pm - Saturday working hours 7:30 - 1pm · **Pay Rate**:£11.51p/h Paid Weekly · **Location**:Stockport SK1 · **Temporary fo ...

  • RRG Group

    Service Advisor

    3 weeks ago

    RRG Group Stockport, United Kingdom

    **RRG Group** · **About RRG Group** · From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, pa ...

  • MBA Group

    Service Advisor

    2 weeks ago

    MBA Group Stockport, United Kingdom

    As a Service Advisor you are responsible for offering exceptional customer service, discussing with customers their service and MOT requirements, and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is ...

  • Takepayments Ltd

    Customer Service Advisor

    3 weeks ago

    Takepayments Ltd Stockport, United Kingdom

    **About the role**: · As part of our Customer Success team, will be taking calls from our existing customers to assist with their technical enquiries. You will provide First Class Customer Service, diagnose technical issues, talking customers through actions to resolve their prob ...

  • Takepayments Ltd

    Customer Service Advisor

    2 weeks ago

    Takepayments Ltd Stockport, United Kingdom

    **About the role**: · **Benefits of being our Customer Service Advisor**: · - Excellent Basic Salary of £24,000 · - Competitive Commission structure · - Our offices are minutes away from all public transport links and on-site parking · - In depth Training and Development with the ...

  • Middlewood Partnership

    Patient Services Advisor

    3 weeks ago

    Middlewood Partnership Stockport, United Kingdom

    **Patient Services Advisor - Job Summary** · **Based**:Schoolhouse Surgery, Middlewood Partnership, Disley SK12 2BB · **Accountable to**:The Middlewood Partners · **Reports to**:Patient Services Lead · **Hours**: Negotiable · **Salary**: £9.50 per hour · **Type of position**: Per ...

  • Middlewood Partnership

    Patient Services Advisor

    4 weeks ago

    Middlewood Partnership Stockport, United Kingdom

    **Patient Services Advisor - Job Summary** · **Based**:Priorslegh Medical Centre, off Park Lane, Poynton, SK12 1GP · **Accountable to**:The Middlewood Partners · **Reports to**:Patient Services Lead · **Hours**: 4 - 8pm, 4 days per week · **Salary**: £9.50 per hour · **Type of po ...

  • ServicePower

    Customer Service Advisor

    4 weeks ago

    ServicePower Stockport, United Kingdom

    ServicePower is a global leader and Visionary in the field service management industry, our innovative technology is built with a focus on providing customers with an exceptional experience, while delivering significant operational efficiencies. We offer flexible solutions, inclu ...

  • The Solution Auto

    Service Advisor

    3 weeks ago

    The Solution Auto Manchester, United Kingdom

    **Service Advisor - Manchester** · We are looking for an experienced Automotive Service Advisor for a beautiful prestige car dealership in Manchester · Working hours are 8am to 6pm Monday to Friday, with Saturdays, 8.30am to 12.30pm on a rota basis. · Package = £26,000 basic with ...

  • Platinum Financial Recruitment

    Customer Service Advisor

    2 weeks ago

    Platinum Financial Recruitment Stockport, United Kingdom

    **LOCATION** · **Stockport** · **SALARY** · **£ £26000** · **JOB TYPE** · **Permanent** · **REF** · **AW2404-03_ ** · **Customer Service Advisor** · **£22,500 basic plus early internal progression & bonus up to £200 per month** · **Stockport, Full time** · **Flexible start dates* ...

  • Richard Abson Group

    Service Advisor

    3 weeks ago

    Richard Abson Group Manchester, United Kingdom

    Role - Service Advisor / Service Receptionist · Salary - £27,500 basic OTE £31,000 · Location - Manchester · Richard Abson Group are helping a main car dealership in Manchester, to find them an experienced and quality Service Advisor / Service Receptionist. · The business a well- ...

  • St John Ambulance

    Customer Service Advisor

    3 weeks ago

    St John Ambulance Stockport, United Kingdom

    **What's involved**: · **Department**: · Sales & Customer Service · **Salary**: · £20, % pay increase in March 2023) · **About the Role** · St John Ambulance trains over 400,000 people every year on First Aid related courses, so our customers are very important to us (as well as ...

  • The Solution Auto

    Service Advisor

    3 weeks ago

    The Solution Auto Manchester, United Kingdom

    **Service Advisor - Manchester** · Basic - Up to 24k DOE · Realistic OTE - 30k (uncapped) · Mon - Fri - 8.00am - 5.30pm · Sat - 8.30am pm (on a rota basis) · We have a very good opportunity for a Service Advisor to join our clients well respected family run main dealership in the ...

  • DIRECT EXPRESS LOGISITCS

    Customer Service Advisor

    3 weeks ago

    DIRECT EXPRESS LOGISITCS Stockport, United Kingdom

    As a customer service advisor you will be a part of a highly motivated team within a logistics business providing a professional service for our customers. · - You will be responsible for maintaining a high level of customer care and managing all the administration that it brings ...

  • NHS Property Services

    People Services Advisor

    2 weeks ago

    NHS Property Services Stockport, United Kingdom

    NHS Property Services have a fantastic opportunity for a People Advisor (Employee Relations) in the Stockport area. This role will involve working in our Stockport office two days a week, with the rest of the time working from home. · The role attracts a starting salary of up to ...

  • MERJE Ltd

    Customer Service Advisor

    3 weeks ago

    MERJE Ltd Stockport, United Kingdom

    £22,000- £ upto £250pm bonus) + Benefits ( £500bonus after probation) · Stockport - Hybrid Working · Monday - Friday 8am - 7pm 1 in 4 Saturdays 9am - 1pm · Are you experienced in working with Customer Service and seeking a new challenge? · We're currently looking for highly custo ...