- Experience defining and executing program requirements
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and nontech teams
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
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Program Manager, Global Transportation Services - London, United Kingdom - Amazon EU SARL (UK Branch)
Description
At Amazon, we're continually working to be the most Customer-centric company on earth.Transportation is integral to that, as its the final touch-point for our customers receiving their purchases, and our customers depend on our fast and reliable delivery.
Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered as fast as feasibly possible, and on time, every time.
To meet this goal we have to continually innovate in our transportation networks, and work towards providing best in class service levels through the entire chain, while using an innovative mechanism, to continually evolve our delivery networks.
As E2E Trans & 3P Ops PM, you will play a key role in driving the performance, innovation and reliability of our Transportation teams, working cross-functionally with teams across the entire Amazon business.
Our transportation network is complex, but with your drive and dedication we will achieve continuous improvement through our Carrier partners, Network design teams, improved demand planning & capacity management, volume allocation between air & ground, first mile scheduling, middle mile on time performance, and last mile injection.
You will be accountable for driving end-to-end programs across Europe with 3P carriers.You will have to complete deep analyses of our network and understand our metrics in detail, and have the ability to implement solutions that influence both the short and long-term goals of our business.
Key job responsibilitiesExecute performance management metrics reviews (cost, speed, quality, etc.) for outbound transportation and derive improvement plans from it.
Drive and lead continuous improvement initiatives with carriers, fulfillment centers, Customer service and Retail teams to improve customer experience, costs or processes: Prepare for and lead Ops calls, daily business reviews, WBRs, QBRs, Customer Satisfaction workshops.
Advise Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned.
Produce and communicate transport plans/forecasts on a regular basis.
Manage and solve Transportation related escalations.
Drive root-cause analyses and the successful implementation of corrective actions in order to improve service or cost, or to resolve a problem.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
Program Manager, Global Transportation Services professionals in London
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Owen Knowles
COO | Board Member | NED | Founder | Investor
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Corey Woodward
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Jack Collins
Management Graduate - University of Cambridge
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Silviu Ivan
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