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    Patient Services Assistant - Birmingham, United Kingdom - Modality LLP

    Modality LLP
    Modality LLP Birmingham, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    About Us

    Modality LLP is alarge-scale healthcare provider of NHS and Private Outpatient Services,dedicated to delivering high-quality healthcare to our valued patients. Wepride ourselves on a patient-centric approach, combing cutting-edge technologywith compassionate care to ensure the best possible outcomes. As we continue to grow, we are seekingtalented and motivated Patient Services Assistants to join our dynamic team.

    As an employee withus you can benefit from

    Enrolmentto the NHS pension scheme

    Annualleave minimum 27 days, plus 8 days bank holiday pro rata

    Employeediscounts and benefits scheme

    Employeeassistance programme (EAP)

    Educationand career pathways

    EnhancedFamily friendly policies

    Flexibleworking

    Wellbeingsupport and initiative

    If you are interested in joining usplease read on

    Main duties of the job

    The role is an all-rounded, patient facing and back- officeadministration role; we are seeking individuals to join our team who arecaring, compassionate and confident, who demonstrate effective communication,excellent customer service skills, IT skills, and the ability to supportpatients with general enquiries and signpost them to the most appropriate teammember or service. The postholder willbe a key member of the practice team, responsible for completing a variety oftasks including dealing with patient requests appointment booking, generalenquiries in person and over the telephone, as well as performing a number ofadministrative duties.

    About us

    Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

    Our service offer and expertise include:

  • Over 15 years of experience of delivering community outpatient services
  • Contracts with ICBs and hospital providers
  • A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
  • Delivery of over 120,000 patient consultations per year
  • Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
    • Job description

    Job responsibilities

    Please refer to thesupporting documents section to retrieve the JD detailing the coreresponsibilities of this role.

    You will love thisjob if you have a passion for helping and interacting with patients to provideand process information in response to enquiries. You will also be able toenhance your computer skills by using MS Word, Outlook, Excel and otherrelevant software packages.

    If you feel this isthe ideal career and looking for a daily challenge, we welcome an applicationfor you to join our growing team of likeminded people.

    The Modality LLP reserves the rightto close this vacancy at any time during the advertising period.

    Pre-employment

    Vaccinations

    As part of recruitment to the Modality LLP, we will bechecking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.

    Right to work checks

    All applicants invited for interview will need to prove theirright to work in the UK at the interview stage

    References

    References must be secured prior to beginning employment, onemust be your current or most recent employer.

    Employment history

    You must notify us of any employment gaps of 6 weeks or more.

    Person Specification

    Skills

    Essential

  • Customer service orientation
  • Excellent listening, communication and interpersonal skills
  • Problem-analysis and problem-solving
  • Administrative and organisational skills
  • Ability to follow policies, practices and protocols.
  • Stress tolerance
  • Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
  • Computer-literate and adaptable in using different software

    • Personal Qualities

    Essential

  • Confident and welcoming demeanour
  • Professional approach to work
  • Good telephone manner
  • Strong team player
  • Smart appearance
  • Exercises tact and discretion at all times
  • Demonstrates initiative to handle any unforeseen events during a shift
  • Demonstrates flexibility towards new working practices and towards working hours

    • Knowledge

    Essential

  • Customer service principles and practices Basic medical terminology
  • Reception protocols
  • Basic telephone call management, including taking and transferring calls NHS systems
  • MS Word, Outlook, Excel and other relevant software packages
  • Knowledge of / experience from within NHS/General Practice
  • Previous call-handling experience
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